Randy Marion Ford Lincoln

Very professional and helpful, we live in West Virginia and was running late, I called to see if we should cancel! The lady that took my call assured me we could still keep our appointment! Every thing wen and was running late, I called to see if we should cancel! The lady that took my call assured me we could still keep our appointment! Every thing went well, worth the drive! More

Friendly, courteous staff thats always eager to help and answer questions. Quick and easy to deal with and provided a great deal. answer questions. Quick and easy to deal with and provided a great deal. More

My experience with Randy Marion Lincoln and my salesman Scottie was a very pleasant experience. All great people to deal with. Scottie was a very pleasant experience. All great people to deal with. More

I highly recommend this dealership. I was an out of town buyer looking for a very specific used car and Marion Ford had it. The pricing was great. Elijah was very helpful and made the p I was an out of town buyer looking for a very specific used car and Marion Ford had it. The pricing was great. Elijah was very helpful and made the process extremely easy including shipping the car. More

Randy Marion of Statesville Lincoln service. ..trustworthy, easy to make appointments, and my car is serviced in a reasonable amount of time. Always friendly reception. Highly recommend. ..trustworthy, easy to make appointments, and my car is serviced in a reasonable amount of time. Always friendly reception. Highly recommend. More

Great place to do business! ! I would definitely buy from again!!! I was met with extreme hospitality walking in the door! ! I would definitely buy from again!!! I was met with extreme hospitality walking in the door! More

I’ve said it before, the Saturday crew is the absolute very best! They smile , they will talk to ya, explain things, go pretty much out of the way to help, very quick and efficient on their work. I’m gonn very best! They smile , they will talk to ya, explain things, go pretty much out of the way to help, very quick and efficient on their work. I’m gonna schedule every thing I need. All appointments , unless they can’t, on Saturday's!!!! More

This is the worse Ford dealership to do business with. Had my car for 2 weeks. Took them 2 days to decide that I needed a new starter. Didn’t have one in stock. Had to order and said 3 business days…. I Had my car for 2 weeks. Took them 2 days to decide that I needed a new starter. Didn’t have one in stock. Had to order and said 3 business days…. Instead of calling other ford dealerships in the area to see if they had one. 5 days later called to check and still waiting on part. Service advisor never called to give updates. Always had to call and leave messages and wait for a call back. Very rarely got a callback the same day. Finally was told that they had received the part but it wasn’t the right one. Then find out that they had the right part all along. Then kept getting the run around saying when the car would be done. Even called the service manager and never received a call back. When it came to getting a loaner car it was “sorry we don’t have any.” The car had an extended warranty on it. Service advisor told us that we would have to call the warranty company ourselves to obtain the rental. We called the company and they were flabbergasted that the service advisor was making us do it as it is part of his job. Told the advisor that calling the warranty company is part of his job. Tried calling corporate but the phone would ring at the dealership across the street. Talked to Mike there and said he would see what he could do. If it wasn’t for Mike I still may not have my car. It’s pretty sad that we had to go to another dealerships service advisor to get things done. This just shows how incompetent the people in the Statesville location are. They just want to sit around and collect their checks. You will never see our family at any of your dealerships. From now on when we are in NC we will drive down to Joey Logano’s Huntersville Ford for service. More

Randy Marion of Statesville are extremely efficient with there services and valet service The service advisors are on top of there communication so you always know when your vehicle is at all times there services and valet service The service advisors are on top of there communication so you always know when your vehicle is at all times More

The vehicle check in was quick and simple. Friendly staff and quick service. Vehicle was retuned clean and timely. Friendly staff and quick service. Vehicle was retuned clean and timely. More