
Randy Marion Ford Lincoln
Statesville, NC
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Great Service Done Quickly I was on time for my appointment; so was the service manager; they serviced my car rotated tires in less than 1 hour. Very courteous & postive Great e I was on time for my appointment; so was the service manager; they serviced my car rotated tires in less than 1 hour. Very courteous & postive Great experience More
My Escape So far I have enjoyed the Escape what little I have driven it. I only regret not getting a CD player, but that is not a big thing. So far I have enjoyed the Escape what little I have driven it. I only regret not getting a CD player, but that is not a big thing. More
great service Nick Moore always does a great job having my vehicles serviced.Very friendly people to work with. they always keep me updated on any extra service th Nick Moore always does a great job having my vehicles serviced.Very friendly people to work with. they always keep me updated on any extra service that may need to be done. More
Great service They do what they say. Always courteous and prompt I wouldn’t go anywhere ‘s else, why, because this where I purchased my Escape and when it’s time They do what they say. Always courteous and prompt I wouldn’t go anywhere ‘s else, why, because this where I purchased my Escape and when it’s time, Randy Marion Ford is where I’ll go More
Very good !!!! I actually had two great salesmen Don Scott and Sarge both very pleasant. I did most of my business over the phone. we had everything lined up spent l I actually had two great salesmen Don Scott and Sarge both very pleasant. I did most of my business over the phone. we had everything lined up spent less than 15 minutes signing the paperwork and getting ready to take possession of the vehicle. I will certainly do more business their !!! More
Rough Start This is an edit of an earlier review in which I experienced a rough start on the process of purchasing a used vehicle. I originally gave this dealers This is an edit of an earlier review in which I experienced a rough start on the process of purchasing a used vehicle. I originally gave this dealership a 2-star rating but changed it to a 4 after the management stepped in and did everything possible to set things right. I am pleased with how things turned out and would recommend this dealership to other potential buyers. Thank you Randy Marion Ford for taking the time to resolve an unpleasant situation. More
Sales staff goes beyond expectations We found the car we were looking for on Cars.com and called the dealership right away. James Ford waited for us to get there from SC instead of leavin We found the car we were looking for on Cars.com and called the dealership right away. James Ford waited for us to get there from SC instead of leaving at the usual time to go home for the day. He had the car out so it would be easy to see and demonstrated a lot of the features. Our experience was professional and enjoyable. We ended up purchasing the car and couldn't be happier. More
Great Service Everyone starting with the sales staff were very knowledgeable and helped us make a good choice.We have purchased many new cars in our life but Randy Everyone starting with the sales staff were very knowledgeable and helped us make a good choice.We have purchased many new cars in our life but Randy Marion's team went above and beyond.We will buy here again no doubt about it. More
Very disappointed with the way you are dealt with I had a very poor interaction with the used car manager. I could go on and on. I've been in the auto business myself my entire lifetime and this was j I had a very poor interaction with the used car manager. I could go on and on. I've been in the auto business myself my entire lifetime and this was just unpleasant. I tried to contact the general manager of the dealership, and that went nowhere. Find another dealer to buy from. If you look at the reviews, you'll see some similar. It's a pattern. More
Knowledgeable of the service I requested I called several local Ford Dealerships looking to price a repair job that is fairly common on the F-150. There is a known Technical Point Bullentien I called several local Ford Dealerships looking to price a repair job that is fairly common on the F-150. There is a known Technical Point Bullentien for this particular issue. No one seemed to know what I was talking about until I called Randy Marion, Nick Moore was the rep who took my call and he immediately knew what the service I requested was and was able to get me in that day. Service was actually cheaper than quoted. I am content to pickup service from this dealership on items I do not feel like doing myself. Like all Dealerships they will offer you service for things that are not needed or at an inflated rate. I will not hold that against the techs as they are just doing their job. EVERY DEALERSHIP SERVICE DEPARTMENT is there to MAKE money, never forget that. That said there are some thing I am content to let the Dealership do, the rest I will do myself. As far as professional, courteous and quick service, I received that and more from the service department. The sales floor didn’t look nearly as friendly though, however one salesman did chat and appear friendly enough, the rest of the sales department was cold and unfriendly. Would I buy a car there, maybe..will I get more service there, absolutely. More