Randy Marion Ford Lincoln

Before I dive into my experience and review - I want to be clear that my salesman was/is amazing. If I could do two reviews (1 for salesman, 1 for the rest of my experience), he would receive 5 stars. He i be clear that my salesman was/is amazing. If I could do two reviews (1 for salesman, 1 for the rest of my experience), he would receive 5 stars. He is responsive and goes above and beyond. However, for the rest of my experience: About 4 or so days later, I connected with the finance guy and we reviewed some numbers. At this time, I was ok with the numbers we reviewed on the phone so I arranged to come and begin the arduous process of signing documents. Upon receiving the numbers breakdown on paper, I immediately noticed that the numbers were different than what we had originally reviewed on the phone, by not small amounts. After taking some time to consider/reconsider and reviewing options for the addons (dmg coverages, maintenance coverages, tire/wheel coverages) etc., I decided to move forward. At this time I specifically asked if there were any lease specials with Lincoln at this time and was told that there not any lease specials. A couple of red flags at this point but I decided to move forward anyway as I wanted this specific vehicle. After signing and leaving with the vehicle, I returned home and noticed a post on Lincoln forum about a national Lincoln lease special that was significantly a better deal than what I had received. I contacted Lincoln corporate to confirm this lease special and it was confirmed. I immediately contacted my salesman who said he would speak with the finance guy (which he did promptly). Later that day I spoke with the finance guy (who is very nice and likable) and he ultimately stated that he would be able to "help me out" and for me to return to the dealership later that day. Upon returning to the dealership, under the impression based on the assertion of "help", I was met with a demonstration of how my specific vehicle (for some reason) did not qualify for the national lease special. Thus I drove about an hour (round trip) to simply be told that the "help" I received was just an explanation....... It is worth noting that I spoke with three other lincoln dealerships, one in Asheville and Charlotte that same day and one in Winston salem the following day. Was told by each that there were no restrictions on the national lease specials for Black Labels but that depending on the price of the specific black label that my payment may be slightly higher. Worth noting, that my current payment through Randy Marion is nearly 300 bucks more than the lease special. Each of these dealers informed me that it would NOT be that much higher than the lease special after I shared the final out the door price. I shared with my salesman my experience with the finance department and he informed me that he would speak with his manager and that his manager would give me a call. I did not receive a call from the manager on Thurs, Friday or Saturday and have not as of the writing of this review. My sister went to another dealership in NC on Saturday and took advantage of the lease special on a car slightly more expensive than the one I picked, they put about 1500 bucks less down, and have a payment about 200 bucks less per month than I do. They reported no issue obtaining the lease special and asserted it was "easy peasy". In the end, although my salesman (Gabe) is phenomenal, I would, in good conscious be unable to recommend Randy Marion. I know I will have this black cloud of "what if I had went to another dealer" hanging over me throughout the duration of my lease. Update: I did finally speak with the Lincoln manager and it was a bizarre interaction. Lots of awkward silences. Informed me that he looked over the deal and it was accurate. A few days later I received a letter from Lincoln finance informing me that several aspects of my deal were incorrect....shrug. Spoke with customer experience manager. She said she would speak with general manager and get back to me. That was 4 days ago and have not received that follow up. More

This service dept. is HORRIBLE, they've done nothing but give me bad service. I brought my car 2 times to fix the ac and after they charged me $535, its still not fixed is HORRIBLE, they've done nothing but give me bad service. I brought my car 2 times to fix the ac and after they charged me $535, its still not fixed. After the first visit 2 days later its making the same noise and not working. Then the service manager Chett Boschele says theyd have the part the same day I went to speak to them, then the other employee Gabe Winebarger texts me 2 hours later says they dont have it, then I dont ever hear from them and the following day they all go home without contacting me that my cr will not be ready as they stated and I WILL BE WITHOUT A CAR TO GET TO WORK ! Funny how they only have Bright and Shiny reviews on their website and you cant leave real reviews. More

Went with cash in hand to buy a used truck. The truck was advertised for an amount that said selling price. Selling price should be selling price. No they raised price $5000 and wouldn’t deal. The truck was advertised for an amount that said selling price. Selling price should be selling price. No they raised price $5000 and wouldn’t deal. The truck had some problems that we discovered that were going to cost us more money after we got it. I’m sure they will not disclose this to the next person. We wasted 12 hours round trip today coming to buy this truck and went home empty handed. Would not trust or recommend this dealership! More

I am so pleased with the service I receive whenever I bring any of my vehicles in for service. I am treated with such respect and as if we are a member of the family. Thanks for all you do and going ove bring any of my vehicles in for service. I am treated with such respect and as if we are a member of the family. Thanks for all you do and going over and beyond for us. More

I live in Mooresville and there is a Ford dealership here, but I've gotten the best service from both comercial and regular service from this dealership. They truly take care of my needs! here, but I've gotten the best service from both comercial and regular service from this dealership. They truly take care of my needs! More

Randy Marion service department goes above and beyond taking care of us. Cody is always helpful, kind, caring, and respectful toward us. The team is very knowledgeable about the problems when working o taking care of us. Cody is always helpful, kind, caring, and respectful toward us. The team is very knowledgeable about the problems when working on our car. They do a great job helping us keep our ford edge in top condition. Thank you to outstanding mechanics. We used the pickup and delivery service this time. This is a wonderful service! A big thank you to Jeff for doing this for us. As seniors, this is a valuable added service we truly appreciate. More

Tyler in commercial service has been excellent on every visit. Very helpful and always pleasant. visit. Very helpful and always pleasant. More

Customer service, in the service department, was the best I’ve ever experienced at a car dealership. I’ve ever experienced at a car dealership. More

The service team at Randy Marion is amazing. Cody had me back on the road in a flash.He always exceeds my expectations.Thank you for a fantastic service experience!! Cody had me back on the road in a flash.He always exceeds my expectations.Thank you for a fantastic service experience!! More

Service was performed promptly and with quality. My service rep Cody was courteous and the waiting area was clean and quiet. My service rep Cody was courteous and the waiting area was clean and quiet. More