Randy Marion Subaru

Certified Preowned Crosstrek purchase The online deal for this car was 6K less than the new car price and was a great deal. I had to put a larger down payment down to get the payments wher The online deal for this car was 6K less than the new car price and was a great deal. I had to put a larger down payment down to get the payments where I wanted them, but the car will last for years! The salesman was nice and not pushy, the financial guys were working hard to find the best interest rate for me. Overall, it was a simple transaction and I am pleased with the car. Little Picky Downsides: 1) after purchase, and upon driving off the lot, the low tire lights came on right when we were merging onto the interstate. once we returned to Charlotte and checked the pressure, three tires were 10lbs low on air! The service guys obviously did not check all of the tires before releasing it to me. I believe my new used car was previously a lease even though no-one indicated so; regardless, since I bought it at night in the rain, I was unable to check for scratches, dings, or other marks. The next morning upon closer inspection, I see where they tried to touch up three deep smaller holes on the hood with paint but did a poor job of it, also found 3-5 scratches on the driver and passenger doors that were not touched up with paint, and a noticeable gouge in the leather in the dash on the passenger side. While rationally I know a used car will not be perfect, I was told there were no dings or scratches and that those things had been repaired before being sold as a CPO if any where there. This obviously was not the case and just lowered my feelings of trust in this service dept. More

Excellent Customer Service Had the pleasure of working with Aaron Rourk who was very courteous and knowledgeable. He clearly has a passion for cars and how they work! Other team Had the pleasure of working with Aaron Rourk who was very courteous and knowledgeable. He clearly has a passion for cars and how they work! Other team members that I encountered were equally friendly and courteous. More

Good shopping and buying experience We found the staff friendly, engaging and very knowledgeable about the product. They were willing to spend as much time as necessary to address all q We found the staff friendly, engaging and very knowledgeable about the product. They were willing to spend as much time as necessary to address all questions and explain all the features of the vehicles. And finally the actual buying experience was “painless.” No pressure tactics before or after the sale. By after the sale, I mean the endless attempts to sell you related services or extended warranties. It’s not that these were not explained or offered, but it was professional and no threats or shoving it down your throat. I had a trailer hitch added, which was in stock and installed the same day, then at actual delivery, our sales person went over all of the functionality and set up a custom user profile for my wife and myself. And the car was spotless and full of gas. All of this may not sound exceptional, but in my experience most of it is quite exceptional. More

Negotiated all via email and with Frank Tilghman and the day of signing paperwork on a Saturday took a very short one hour. Car was prepped and ready, he went through a few items and We were on our way. Gre day of signing paperwork on a Saturday took a very short one hour. Car was prepped and ready, he went through a few items and We were on our way. Great atmosphere, customer driven . Highly recommend Frank and Randy Marion Subaru. More

Exceptional Customer Service From the minute we walked through the door for our scheduled appointment, to the minute we drove away, we were blown away by the product knowledge, w From the minute we walked through the door for our scheduled appointment, to the minute we drove away, we were blown away by the product knowledge, willingness to help (that we not a put on), kindness that was shown to us , was simply remarkable! Customer Service is alive & doing very well at Randy Marion SUBARU . P.S. I love my new Forrester! This makes my third Forrester & we also have a Legacy’! More

Great buying experience I was presented with Cosco negotiated price and was able to negotiate a little better deal thanks to my retired veteran status. The whole experience t I was presented with Cosco negotiated price and was able to negotiate a little better deal thanks to my retired veteran status. The whole experience took less than a hour. More

Randy Marion Subaru I had a pleasant experience working with Jason Spruill at Randy Marion Subaru and left with the car of my choice. Jason was new to Subaru but did a g I had a pleasant experience working with Jason Spruill at Randy Marion Subaru and left with the car of my choice. Jason was new to Subaru but did a great job getting me in the vehicle of my choice. More

Very pleasant experience. Quick easy and knowledgeable staff Great customer service, willing to negotiate with pricing and accessories To get what we wanted. Able to finance onsite with best rate available an Great customer service, willing to negotiate with pricing and accessories To get what we wanted. Able to finance onsite with best rate available and complete deal within acceptable timeframe. More

Browsing turned into buying Met Jason Spruill upon my arrival, very friendly and informative on the vehicle I was interested in. although negotiations were not anything he wa Met Jason Spruill upon my arrival, very friendly and informative on the vehicle I was interested in. although negotiations were not anything he was a part of, he understood my needs and criteria and relayed them to the GM and finance Mgr. who did what they could to get me where I needed to be and drive away with a new car. thanks Guys! More

New Car I am a 3rd time subaru owner. I purchased my last 2 Subaru's from a different dealer, but started bringing my car to this dealership because I love th I am a 3rd time subaru owner. I purchased my last 2 Subaru's from a different dealer, but started bringing my car to this dealership because I love the service I receive. I came in today to address a recall, but had being eyeing a new subaru for about a month. I decided to go ahead and buy today. The experience was seamless. Steve Rouhana and Kenny Tyson were great to work with. The entire experience went off without a hitch. I love the new technology they have and the facility is fabulous. A special shout out to my favorite service consultant Tom Gilbert. He is always friendly and knows his stuff. He is an asset to the Subaru family. More