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Randy Marion Subaru - Service Center

Mooresville, NC

4.8
1,307 Reviews

1,307 Reviews of Randy Marion Subaru - Service Center

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August 15, 2024

Professional and friendly. We arrived when you opened with our engine light on. We were traveling home from vacation. You took us right in and fixed our car within 4 hours. More

by MARTY_NERINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dante who drove us around and picked us up. He was wonderful. We enjoyed visiting with him. Thank u Dante!, Kathryn Ransom
August 14, 2024

Service was great . Disappointed to find out at the dealership that they charge a credit card fee.. Nit many people carry around hundred of dollars in cash. More

by tfs1018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathryn Ransom
August 14, 2024

Requested service took longer than anticipated for having a scheduled appt right upon them opening. Overall for a first visit at this location experience was good. More

by moniquejones76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2024

The customer service at Randy Marion Subaru was outstanding during our recent visit. Jacob and Jessica were wonderful to work with and made sure our needs were met. More

by TonyaLKN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica, Jacob
August 13, 2024

Great Experience! So happy with my purchase and choice of my car and this dealership! More

by bltimms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2024

I had asked to check the damper and they ran a complete diagnostic on my vehicle and charged me $217.00. On top of that, there would have also be a 3% charge if I had used my credit card so I had to come More

by CFSHE12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Abbata
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathryn Ransom
August 10, 2024

My first time here for service, but they were polite, helpful, and kept me informed while I was waiting. More

by arwoodalice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2024

Service team was very courteous and got my car right in for first service. Great job! More

by rongalecki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathryn Ransom
August 09, 2024

Aaron Forness was my service advisor and he was very helpful and efficient. Aaron answered and addressed all of my vehicle warranty questions and concerns. He had me back in my car and on my way back More

by Ranger Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Forness
August 08, 2024

Really nice and personable people. Got me in and out within 2 hours. Didn’t try to upsell me on anything. love that. More

by NPO1D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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