Mark Wilburn
Mark Wilburn at Randy Marion Subaru

Mark Wilburn

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
753 Reviews
4.9

753 Reviews

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753 Reviews of Mark Wilburn

July 06, 2026

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The master techs are knowledgeable. All staff are helpful and ready to assist with any questions I had More

by ZACHWITTERBUSINESS
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Recommend Dealer
Yes
Jul 06, 2026

Randy Marion Subaru responded

Thank you for sharing your experience. We’re glad our master techs could address your service needs on your Subaru Forester and that Mark and the rest of our staff were able to answer all your questions. We appreciate your feedback and look forward to assisting you again.

July 06, 2026

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Always attentive and helpful. Not sure which person in service department helped us but as always they were informative. We drive from Greensboro to get this kind of service. More

by momrteach
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Recommend Dealer
Yes
Jul 06, 2026

Randy Marion Subaru responded

Thank you for making the trip from Greensboro for service on your Subaru Forester. We’re delighted our team was attentive, helpful and kept you informed. We look forward to continuing to support you and your vehicle in the future.

July 03, 2026

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Outstanding service team! We have leased a couple of cars from them and they always deliver. More

by rrbaker540
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Recommend Dealer
Yes
Jul 03, 2026

Randy Marion Subaru responded

It’s wonderful to know our service team consistently meets your expectations. We’re glad your Subaru Forester received outstanding care and that your leasing experiences have been so positive. We look forward to assisting you again whenever you need us.

July 01, 2026

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Mark is great! He is always pleasant and professional. Fast service! I went to lunch with a friend and the service was done before we finished lunch. More

by kmcknutson
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Recommend Dealer
Yes
Jul 01, 2026

Randy Marion Subaru responded

It’s wonderful to hear that Mark was pleasant and professional. We’re glad your Subaru Forester was ready so quickly you could finish lunch without waiting. Thank you for choosing us for your service.

July 01, 2026

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Mark in the service center is awesome. I would not have my Subaru Ascent serviced anywhere else as long as he is there. His communication is great and he gives fair and upfront quotes on w More

by chrissymwrn
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Recommend Dealer
Yes
Jul 01, 2026

Randy Marion Subaru responded

Glad to hear Mark provided clear communication and upfront quotes. Thank you for trusting us with your Subaru. We look forward to serving you again.

June 29, 2026

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Always exceptional customer service! The service department made sure to fit me in before a long trip, and they were very professional, knowledgeable, and kind. More

by KSTEPHENS0806
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Recommend Dealer
Yes
Jun 30, 2026

Randy Marion Subaru responded

We’re glad we could prepare your Subaru Legacy for your trip on short notice. Mark and the service team appreciate your kind words about our professionalism and knowledge. Safe travels and we look forward to serving you again!

June 29, 2026

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Always excellent and friendly service, as well as knowledgeable. Mark squeezed me in for an oil change and tire rotation. More

by ah572000
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Recommend Dealer
Yes
Jun 29, 2026

Randy Marion Subaru responded

It’s great to know our team provided friendly and knowledgeable assistance, and that Mark could fit you in for your Subaru Forester’s oil change and tire rotation. We appreciate your continued trust and look forward to serving you again.

June 21, 2026

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We purchased a new Subaru Outback from this dealership in 2011. Always had it serviced and repaired at this dealership. The service department has treated us well, especially Mark Wilburn. Five star customer More

by BRENT5260
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Finance Experience
Recommend Dealer
Yes
Jun 21, 2026

Randy Marion Subaru responded

Thank you for sharing your experiences over the years. We’re pleased Mark, Anna and Josh provided courteous and helpful support with your Subaru and recent BMW purchase. We regret that Travis left a poor impression and appreciate your feedback.

June 17, 2026

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Everyone at the dealer is very courteous. Always do a good job. I will say though, it would be nice to get a car wash after they service the vehicle. More

by PEROBLETO
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Recommend Dealer
Yes

Other Employees Tagged: Frank Tilghman

Jun 17, 2026

Randy Marion Subaru responded

Your kind words about our team’s courteous care for your Subaru Ascent mean a lot. We appreciate your suggestion to include a car wash after service and will share this idea with our team for consideration.

June 04, 2026

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Very happy with the service we received. We brought our Forester in for state inspection, oil change and tire rotation. Even though they were very busy, it did not take long. Mark is alwa More

by kmcknutson
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Recommend Dealer
Yes
Jun 04, 2026

Randy Marion Subaru responded

Thank you for letting us know you were pleased with how quickly your Subaru Forester moved through the inspection, oil change and tire rotation even on a busy day. Mark will be happy to hear his friendly, thorough explanations made your visit smooth.

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