Mark Wilburn
Mark Wilburn at Randy Marion Subaru

Mark Wilburn

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
775 Reviews
4.9

775 Reviews

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775 Reviews of Mark Wilburn

October 02, 2026

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Employee Rating

I appreciate the prompt service, communications by Mark Wilburn and the use of a loaner car. I do not like the approach by the Trade-Up person that happens when I come in for a service. Please discontinu More

by jdkutzschbach
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Recommend Dealer
Yes

September 29, 2026

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The Associate was friendly, helpful and professional. He took me in right away and listened to my concern. He came out and told me what was going and let me know if it was necessary to have the work do More

by gmc1055
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Recommend Dealer
Yes
Sep 29, 2026

Randy Marion Subaru responded

Your mention of our associate taking you in promptly and clearly outlining the repair needs shows how our service department aims to keep you informed. Knowing you found Mark’s guidance on repair timing helpful means a great deal to our service team. Thank you for choosing our service department for your Subaru Forester.

September 21, 2026

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Service team was excellent and did a great job on getting my car back in a timely manner. Would highly recommend. More

by dcastle0105
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Recommend Dealer
Yes
Sep 21, 2026

Randy Marion Subaru responded

Knowing your Outback was returned promptly and our service department met your expectations is rewarding. Your recommendation means a great deal to our team.

September 15, 2026

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This will be my fourth Subaru purchased from Randy Marion Subaru. I think that speakes volumes about my opinion of the sales and service staff of this dealership. More

by altp55
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Wingler

Sep 25, 2026

Randy Marion Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 13, 2026

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I’ve purchased 3 (now 4) Subarus. Enough said about this. What else is necessary? More

by altp55
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Recommend Dealer
Yes

Other Employees Tagged: Keeley Murphy, Kevin Wingler

Sep 25, 2026

Randy Marion Subaru responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Randy Marion Subaru.

September 11, 2026

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Service scheduled for 3 hours service, wrong tires ordered or received, had to drive to Mooreseville 3 different times. Then didn’t even complete all the service that was supposed to be done. Wanted m More

by FCPARAMEDIC
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Recommend Dealer
No

Other Employees Tagged: Aaron Forness

Sep 28, 2026

Randy Marion Subaru responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

September 09, 2026

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Mark was great. Very personable and kind. He explained the service issue with my oil pan, the warranty and gave me the use of a loaner while car was being serviced. More

by SUNFLOWER814
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Recommend Dealer
Yes
Sep 09, 2026

Randy Marion Subaru responded

Knowing the loaner car helped you while your Ascent was in for service means a lot to our team. Mark is grateful for your kind words about his clear explanations of the oil pan issue and warranty. It’s great to know you’ll make the drive to see us again, and we appreciate your trust in our service department.

September 06, 2026

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Always great to work with Aaron and the others at Randy Marion Subaru! Thanks very much! More

by sacsound58
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Recommend Dealer
Yes

Other Employees Tagged: Aaron Forness

Sep 06, 2026

Randy Marion Subaru responded

Knowing that working with Aaron and our service team is always a positive experience is rewarding. Thank you for trusting us with the service on your Forester; your kind words mean a lot to us.

September 06, 2026

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Thank you for taking the time to make sure my car is prepared for travel . Appreciate mark More

by KATHYISOM
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Recommend Dealer
Yes
Sep 06, 2026

Randy Marion Subaru responded

Thanks so much for the five stars! We’re glad Mark could prepare your Subaru Forester for travel.

August 30, 2026

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Thorough, friendly, and very helpful. So now, is that the 15 words I needed yet? More

by lilync69
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Recommend Dealer
Yes
Aug 30, 2026

Randy Marion Subaru responded

Knowing the service on your Subaru Legacy felt thorough and welcoming is rewarding. Hearing you found our team helpful means a lot to our service department.

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