Mark Wilburn
Mark Wilburn at Randy Marion Subaru

Mark Wilburn

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
780 Reviews
4.9

780 Reviews

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780 Reviews of Mark Wilburn

October 12, 2026

Dealership Rating
Employee Rating

Mark Wilburn was incredibly professional and knowledgeable. We felt his authenticity to take care of our problem. He went above and beyond! More

by Mocklaura74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 12, 2026

Randy Marion Subaru responded

Thank you for the five-star rating and for recognizing Mark’s dedication during service on your Legacy. Hearing that his professionalism and authenticity made a difference means a lot to our service department.

October 12, 2026

Dealership Rating
Employee Rating

Excellent service, employees were helpful and efficient. They explained future service repair suggestions. Quick turn around which was appreciated, More

by distabile.cf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 12, 2026

Randy Marion Subaru responded

Your mention of our team explaining future repair suggestions highlights how we aim to keep you informed. Our team is pleased we could complete the service on your Crosstrek quickly and offer clear maintenance guidance. Knowing you appreciated the turnaround and suggestions means a lot to our service department.

October 11, 2026

Dealership Rating
Employee Rating

Went in for North Carolina state safety inspection. Had no appointment it was mid afternoon after the morning rush. They took me right in, in and out quick and easy! More

by acalabro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 11, 2026

Randy Marion Subaru responded

Hearing that the safety inspection was quick and easy means a lot to our service team. Our team is pleased we could accommodate you without an appointment and get your Outback back on the road swiftly.

October 08, 2026

Dealership Rating
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Mark Wilburn was awesome helping get my Subaru serviced quick! Highly recommend. I will be back for sure! More

by MAROBBINSNC
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 08, 2026

Randy Marion Subaru responded

Knowing the service on your Subaru Forester was completed quickly is rewarding for our service department. We’re delighted Mark could assist you, and your recommendation truly means a lot to us.

October 05, 2026

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Employee Rating

Mark Wilburn welcomed us promptly and addressed several questions I had in addition to the windshield repair. His communication was clear and the car was ready as planned. He provided us with a loaner matc More

by mseblum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 05, 2026

Randy Marion Subaru responded

We’re glad the service on your Subaru Forester went smoothly and that Mark could address all your questions alongside the windshield repair. Hearing that the loaner fit your needs and your pup enjoyed some treats means a lot to our team.

October 02, 2026

Dealership Rating
Employee Rating

I appreciate the prompt service, communications by Mark Wilburn and the use of a loaner car. I do not like the approach by the Trade-Up person that happens when I come in for a service. Please discontinu More

by jdkutzschbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 05, 2026

Randy Marion Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 29, 2026

Dealership Rating
Employee Rating

The Associate was friendly, helpful and professional. He took me in right away and listened to my concern. He came out and told me what was going and let me know if it was necessary to have the work do More

by gmc1055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 29, 2026

Randy Marion Subaru responded

Your mention of our associate taking you in promptly and clearly outlining the repair needs shows how our service department aims to keep you informed. Knowing you found Mark’s guidance on repair timing helpful means a great deal to our service team. Thank you for choosing our service department for your Subaru Forester.

September 21, 2026

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Employee Rating

Service team was excellent and did a great job on getting my car back in a timely manner. Would highly recommend. More

by dcastle0105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 21, 2026

Randy Marion Subaru responded

Knowing your Outback was returned promptly and our service department met your expectations is rewarding. Your recommendation means a great deal to our team.

September 15, 2026

Dealership Rating
Employee Rating

This will be my fourth Subaru purchased from Randy Marion Subaru. I think that speakes volumes about my opinion of the sales and service staff of this dealership. More

by altp55
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Kevin Wingler

Sep 25, 2026

Randy Marion Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 13, 2026

Dealership Rating
Employee Rating

I’ve purchased 3 (now 4) Subarus. Enough said about this. What else is necessary? More

by altp55
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keeley Murphy, Kevin Wingler

Sep 25, 2026

Randy Marion Subaru responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Randy Marion Subaru.

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