Randy Marion Subaru - Service Center

I typically have an excellent experience, however yesterday was different. I came to have my tire pressure sensor checked, and I was told they would take a look in about 10-15 minutes. I ended up wai yesterday was different. I came to have my tire pressure sensor checked, and I was told they would take a look in about 10-15 minutes. I ended up waiting 75 minutes before being told that they had finished inspecting and agreed the battery in the sensor had died and would need replacement and that doing this service would take another hour. I left and will do this service at a local shop instead for 1/3 the cost. More

Service center was very clean. Mark Wilburn was very helpful answering all my questions. Friendly help when I picked up my car. Mark Wilburn was very helpful answering all my questions. Friendly help when I picked up my car. More

Great customer service. I was impressed by their attention to detail, transparency, and follow up! I was impressed by their attention to detail, transparency, and follow up! More

Fantastic experience overall having our SUV serviced over the holiday weekend. They got us through in a timely manner and were very helpful and courteous. Great shop and great people. the holiday weekend. They got us through in a timely manner and were very helpful and courteous. Great shop and great people. More

Time was not long. Work completed well. Friendly staff.. comfortable waiting area water and snacks available. Work completed well. Friendly staff.. comfortable waiting area water and snacks available. More

They are the best in customer service and quality standards! I have had excellent care from their teams every time I have taken my car in for service and repairs. standards! I have had excellent care from their teams every time I have taken my car in for service and repairs. More

During my 2. 5 hour wait, it would have been nice for some kind of update. 5 hour wait, it would have been nice for some kind of update. More

Mark Wilborn explained everything well and described the services performed - how and why - in detail. He also went the extra mile and fixed a lingering problem with the glovebox door. Much appreciated. services performed - how and why - in detail. He also went the extra mile and fixed a lingering problem with the glovebox door. Much appreciated. More

I’ve always had excellent service at Randy Marion. Their service department never disappoints. And is on point every time I take my Subaru there for anything. Their service department never disappoints. And is on point every time I take my Subaru there for anything. More