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Randy Marion Subaru - Service Center

Mooresville, NC

4.8
1,353 Reviews

1,353 Reviews of Randy Marion Subaru - Service Center

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June 08, 2024

Incredible customer service. Kathryn is the best! Very fast. I always have a great experience here. More

by ZAMORA.JOSEPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathryn Ransom
June 08, 2024

The person who normally helps us has left the dealership. I was treated professionally by another person. I paid with a credit card and was charged a fee for using it. This usually happens at a small mani More

by BANDTBARNES
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathryn Ransom
June 08, 2024

They helped me quickly and kindly. They reduced some charges after knowing I was going on vacation and my tire had to be replaced because of where the nail was. They really had compass More

by daniel.e.hinkle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathryn Ransom
June 07, 2024

First experience with service department but definitely not my last, service completed in timely manner and as requested, sorry I did not get the name of young man who helped me but he was very profession More

by MC_MOM08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2024

I always feel like a valued customer and appreciate their excellent customer service. Tim and Kathryn exceeded my expectations. I highly recommend this dealership and service department. More

by JWILLIAMS4827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Lawson, Kathryn Ransom
June 06, 2024

It was easy to set up appointment over the phone. I arrived at shop and they reviewed all maintenance I had requested. Work was completed in less time than estimated. More

by stevenghoneycutt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathryn Ransom
June 03, 2024

I love having my car serviced here! Kathryn is the BEST! I trust her recommendations on what my car needs. I drive an hour to work so keeping my car serviced is high priority. More

by nataliewilliams2534
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathryn Ransom
June 03, 2024

Always excellent customer service there, I will continue to service my vehicle at Randy Marion because of their awesome team :) More

by dbuono413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathryn Ransom
June 03, 2024

Kathryn and Tim went above and beyond to make sure my car was taken care of and that I understood everything they were doing! More

by CIMODESIGNS617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lawson, Kathryn Ransom
June 03, 2024

This repair was my first experience with Randy Marion Subaru and I am very impressed. The staff was helpful and pleasant and the repair was completed in a timely manner. Overall a very positive experie More

by DELLWEVANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Abbata, Kathryn Ransom
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