Randy Marion Subaru - Service Center

Jessica is AWESOME! So helpful, so friendly, so funny and most importantly so informative and knowledgeable. So helpful, so friendly, so funny and most importantly so informative and knowledgeable. More

Quality people, service, and facility. It is a comfortable experience getting service or purchasing a car. It is a comfortable experience getting service or purchasing a car. More

From check-in, shuttle to store, to pickup everything was great and completed as promised. great and completed as promised. More

The Service Department at Randy Marion Subaru is always exemplary in their handling of my vehicle and its needs. I discussed the "moo moo subaru" gimmicks that other subaru service departments have adopte exemplary in their handling of my vehicle and its needs. I discussed the "moo moo subaru" gimmicks that other subaru service departments have adopted and I truly hope that dealership mgmt will listen to the ideas of the service dept. They are very knowledgeable and have excellent ideas that could propel your service dept to a new level of service. Marketing strategies do not stop with the sale of the car. More

Overall the service folks were great to work with, especially Mark. This visit unfortunately did hit us financially with a number of unexpected needs. Though again Mark was great to work with througho especially Mark. This visit unfortunately did hit us financially with a number of unexpected needs. Though again Mark was great to work with throughout. The only reason this isn’t a 5 start is that the front left/driver side wheel, where some of the work was completed (hub assembly and a part it connects to we’re both replaced), was squeaking the day we brought the car home. It’s progressively gotten worse, but still semi inconsistent. I’be already reached out to Mark, who was accommodating to have a tech look at it as soon as we can bring it back in. So had that squeak been noticed before we picked it up, it would not have slightly soured an overall great (albeit expensive) experience. To the squeak, not sure if a final drive by the tech was not completed? I know they did other drives. At this point just want you all to get it sorted, as it was definitely not squeaking like this with the old parts, for the front left/driver side wheel. More

I did not have an appointment. I had a mechanical issue, they helped me right away— polite— did a thorough check and found the problem. I am grateful to the team for fixing the is I had a mechanical issue, they helped me right away— polite— did a thorough check and found the problem. I am grateful to the team for fixing the issue so I could get back to the classroom - I’m an itinerant teacher — I definitely need my car in working order to get from school to school. Thank you! More

Mark Wilburn always does right by us. We went over all that the car needed maintenance and Mark and crew did the work. Thanks. And Kathryn helped check us out. We went over all that the car needed maintenance and Mark and crew did the work. Thanks. And Kathryn helped check us out. More

I always come back to the dealership because they treat me like a family member rather than a number. They are efficient and do a great job and prep me for future needs for my geriatric vehicle. me like a family member rather than a number. They are efficient and do a great job and prep me for future needs for my geriatric vehicle. More

Outstanding! I was soooo impressed with this service department. They really helped me out of a tough situation. Additionally, the staff were very thoughtful! Th I was soooo impressed with this service department. They really helped me out of a tough situation. Additionally, the staff were very thoughtful! The mechanic came to find me to check if I needed anything from my car because it would be on the lift for most of the day. Even more impressive was my service manager Mark! He was awesome the whole day, but at the end of a LONG day (he still had to catch up with paperwork to get home) he stopped what he was doing and came out to my car to help me figure out why my phone would not connect to my car (it ended up being my phone). I was super impressed from the first phone call in the morning to driving out of dealership that night. I would highly recommend this service department! More

I love my Subaru Forester. The service department always keep her in top condition. The workers are highly professional, and does amazing job. Love you guys!! The service department always keep her in top condition. The workers are highly professional, and does amazing job. Love you guys!! More