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Randy Marion Subaru - Service Center

Mooresville, NC

4.8
1,310 Reviews

1,309 Reviews of Randy Marion Subaru - Service Center

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January 25, 2024

Great customer service. Tom Gilbert kept me informed of what was going on, knowledgeable on questions that I had and just a delightful person. I live two hours away and will More

by SUNFLOWER814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Gilbert
January 25, 2024

Took the time needed to troubleshoot and try a lower cost repair, before replacing an intermittently failing power steering pump. More

by JJMEAD.1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathryn Ransom
January 24, 2024

The service team were great to work with. Nice clean waiting room . Overall great experience!!! More

by greyshutt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Gilbert, Michael Coffee, Kathryn Ransom
January 23, 2024

My Service Advisor was spectacular. Nice waiting area. Too bad the family has gone super political. I will go to another dealership. Big turn-off. More

by dcap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Fogarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Kennedy
January 23, 2024

Tom and the crew in service are why I keep going back. You get what you pay for. More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Gilbert, Kathryn Ransom
January 23, 2024

To Expensive. You are being deceptive also too quick to actually make a proper analysis of problems. Walton no alternatives. More

by LONDONYORK1
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
January 22, 2024

Everything done in a professional manner. The oil change performed good, recommendations received. Will recommend More

by NIKITAMIN16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Gilbert, Michael Coffee, Kathryn Ransom
January 22, 2024

Always happy with the waiting area at the dealership,. My service was quickly done and executed well. More

by shawn.o.austin
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Gilbert
January 22, 2024

Friendly and prompt service from all members of your team. Thank you for your service. More

by CYNIEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Abbata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Figat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keeley Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Rockwell, Tom Gilbert, Michael Coffee, Kathryn Ransom
January 21, 2024

The staff is friendly and informative. If there’s any delays, they keep you up-to-date. I enjoy the coffee while I wait for my car. More

by KATANA007
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Gilbert
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