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Randy Marion Subaru - Service Center

Mooresville, NC

4.8
1,311 Reviews

1,311 Reviews of Randy Marion Subaru - Service Center

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November 28, 2023

Great service! Mark and his manager took the time to get to know me and my vehicle. They inspected a part that needed to be replaced and were very fair about the re More

by markeast71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2023

The service advisors and support staff are great. Tom is always very polite and easy to understand. Nice waiting area. More

by DOBE32792
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimmi, Tom Gilbert
November 27, 2023

was happy with the experience in the service department, no issues and communication was good. More

by dtsprouse251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathryn Ransom
November 25, 2023

Very helpful service , quick and easy customer service rep very helpful , would go back for service or to buy More

by MJ.ATSALIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Gilbert
November 24, 2023

I trust Mark to tell me what is going on with my Forester. I think everybody there is polite. I am very satisfied. More

by aballewedit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2023

I wish when I made the appointment and told them what I thought it was they would have directed me to the Chevy repair service so I didn't waste an appointment.. More

by Cmcarthur
Recommend Dealer
Yes
Employees Worked With
Kathryn Ransom
November 24, 2023

Always great friendly personalized attention from service advisors Kathryn, Hailey, and Kemmie!! Thank you Randy Marion Subaru! More

by MACAMPBELL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kemmie Marie, Kathryn Ransom
November 24, 2023

This was our first experience with the service department having only recently purchased our Outback. They did not disappoint. We were treated exceptionally well. We will continue to have our vehicle's servi More

by sjheglar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2023

Fresh coffee while you wait for your car to be ready. Staff is friendly too More

by DINARMAR10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Gilbert
November 22, 2023

No problem with the service, everyone is always nice and professional. However, the wait was nearly 2 hours for an oil change and tire rotation. No one else was waiting that long. More

by JKENNEY388
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Gilbert
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