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Randy Marion Subaru - Service Center

Mooresville, NC

4.8
1,311 Reviews

1,311 Reviews of Randy Marion Subaru - Service Center

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November 09, 2023

I could easily make an appointment for a time slot convenient for me. Subaru advisor Kathryn was absolutely professional and kept me posted about the service job in progress. The waiting area was comf More

by Roshan.attrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathryn Ransom
November 09, 2023

Got an oil change everything was fine. Next morning I pull out of my driveway and there’s a puddle of oil underneath the car. Driving not thinking about it, then the car starts smoking and More

by VANESSASHIELDS78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kathryn Ransom
November 09, 2023

Tom is so pleasant with all the customers. Good service as always. Thank you very much. More

by jackjudys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Gilbert, Kathryn Ransom
November 08, 2023

The service department staff were polite, professional, and knowledgeable about what my car needed. The waiting area was clean. More

by KMITCHAM57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathryn Ransom
November 08, 2023

Kathryn was very efficient and sweet. She took care of me very well. This was a regular service on my 2022 Subaru Ascent and the vehicle inspection. More

by bfreeze341
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathryn Ransom
November 08, 2023

Great service. Facility is really clean. Glad to get coupons to use to help with the price. More

by SHERRIECHRISTOPHER57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2023

I’m always treated well when I bring my car for service and the waiting area is very nice. More

by ag28115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2023

Although busy and I didn’t have an appointment, they were very attentive to my needs. I had a time issue, and Mark made sure I was taken care of. More

by HOWDEN634
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2023

Absolutely fantastic service and fantastic people! Never have to wait very long and the mechanics and technicians are very knowledgeable. More

by allic3444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Gilbert, Kathryn Ransom
November 05, 2023

Mark consistently provides outstanding customer service! Randy Marion is lucky to have him. Great job always! More

by SCOTTMORTY13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Gilbert
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