Randy Marion Subaru - Service Center

I came in off the road on my way to Ohio. My 2022 Subaru Crosstrek was emitting an unusual odor. Tom Gilbert immediately diagnosed it as a plastic bag that had blown up under the car and wr My 2022 Subaru Crosstrek was emitting an unusual odor. Tom Gilbert immediately diagnosed it as a plastic bag that had blown up under the car and wrapped around the exhaust. I was treated so courteously and did not have to wait long before the issue was resolved and I was on my way. Thank you soooo much for the attention, the quick diagnosis and the painless remedy. So very appreciative. More

I arrived just prior to my appointment and was quickly and professionally greeted. Explained the reason for my visit and service requested (12 month service) and was checked in and taken to waiting area. and professionally greeted. Explained the reason for my visit and service requested (12 month service) and was checked in and taken to waiting area. Within 45 minutes was advised service was complete. Checked out and was on my way. Excellent Service! More

I love the service department here so much! I wish I could take all my vehicles including my non-Subaru vehicles here. As a matter of fact, I think when it comes time to replace my other vehi I wish I could take all my vehicles including my non-Subaru vehicles here. As a matter of fact, I think when it comes time to replace my other vehicles, they will be Subarus just so I can take them to this service department! More

Tom working at the service desk kept me informed and was pleasant and helpful. Positive experience pleasant and helpful. Positive experience More

The customer service and experience with the staff was excellent. I took my car in for replacement of a cross threaded/stripped stud. However, after getting home, I checked all the studs/lugs and the one excellent. I took my car in for replacement of a cross threaded/stripped stud. However, after getting home, I checked all the studs/lugs and the one they replaced was seized on, cross threaded and broke off. So I paid for them to fix a problem and then they then did the exact same thing. So I’m not happy. I’ll be fixing it at home myself this time. More

Great dealership, they really care about their customers. I will always return there for service on my Subaru. I will always return there for service on my Subaru. More

Awesome service, it didn’t take to long. Also, it is a very friendly atmosphere. Also, it is a very friendly atmosphere. More

Friendly, knowledgeable, informative. Service department is very friendly and helpful. Your going to need more chairs. Service department is very friendly and helpful. Your going to need more chairs. More

The repair date kept moving right. More importantly, the brakes that were replaced are now dragging and squeal at low speeds. More importantly, the brakes that were replaced are now dragging and squeal at low speeds. More

Rotated tires as part of agreement for buying them there. Noted wheel bearings bad with only 86K miles. Noted wheel bearings bad with only 86K miles. More