Randy Marion Subaru - Service Center

Tom Gilbert and the service department were excellent, as always. The sales department was not, Someone (Cora Taylor was the name) from sales texted me on the day of my service appointment using the text o always. The sales department was not, Someone (Cora Taylor was the name) from sales texted me on the day of my service appointment using the text of the service department to pitch me on a new car, saying that she knew I was coming in for service. That was bad form. She also used the wrong name for me (that's bad, too). It looked like a scam text to block from my phone. You should not use a service appointment to do sales pitches. If I want to buy a new car, I'll tell you that. If I'm coming to you for service, I just want service; don't pitch me a new car. That was very annoying, Tom Gilbert was great and brought this up to the attention of the supervisor when I mentioned it to him, PS: I knew that my service appointment would take longer than usual and had thought about spending some time looking at your new cars while I waited. After I got that text message from sales, I decided not to; just read a book for the duration. More

Mark set up an appointment on my 2013 Outback provided a loaner and took care of repairs in a timely fashion. Best in class concierge service! loaner and took care of repairs in a timely fashion. Best in class concierge service! More

I was happy with the results of the detailing job on my vehicle and also glad they provided me with the information regarding the cost of the side view mirror. vehicle and also glad they provided me with the information regarding the cost of the side view mirror. More

Mark and Subaru have helped us for years with professional,excellent service. They are very dependable and we thank you. professional,excellent service. They are very dependable and we thank you. More

They took care of my 60,000 mile check up and caught that my rear brakes needed replacing my rear brakes needed replacing More

Mark is fantastic! He always takes great care of us. I almost feel like he’s family. He’s always happy even when service is crazy busy. We love Mark!!! He always takes great care of us. I almost feel like he’s family. He’s always happy even when service is crazy busy. We love Mark!!! More

Easy to work with. Didn’t feel pressured. They accommodated my sudden car issues with no appointment. Didn’t feel pressured. They accommodated my sudden car issues with no appointment. More

The service advisors always meet expectations and often exceed them. This visit was no exception. exceed them. This visit was no exception. More

Very friendly staff. Reasonable prices for services. Kathryn is great ! Would definitely recommend their service team Reasonable prices for services. Kathryn is great ! Would definitely recommend their service team More

We have bought 3 Subarus from RM Subaru. All service has been done at RM Subaru. Mark Wilburn is the best. Marshall McCarty is always welcoming. We have an exceptional relationship with all All service has been done at RM Subaru. Mark Wilburn is the best. Marshall McCarty is always welcoming. We have an exceptional relationship with all of the RM Subaru personnel. More