Randy Marion Subaru - Service Center

While waiting, they keep you very pleasantly informed via text! Plus they supply coffee, water and snacks while watching TV. text! Plus they supply coffee, water and snacks while watching TV. More

Great service and great staff. You trust them. They make you feel like family and it results in loyalty. You trust them. They make you feel like family and it results in loyalty. More

Came in because I couldn’t get my back lift gate to open. Fixed it in seconds Fixed it in seconds More

The negative experience starts when the service department doesn’t even answer the phone. This is not an isolated incidence, but happens more often than not when calling. Then when you finally get department doesn’t even answer the phone. This is not an isolated incidence, but happens more often than not when calling. Then when you finally get through, you’re told only your service advisor can help you, the same service advisor you’ve been trying to get in touch with for days. This is not the way to compete with other Subaru dealerships. Subaru South Charlotte answers the phone on the second ring, need an appointment? They’ve got you and with a loaner vehicle no problem. Sadly, it’s a drive, but you actually save time in the long run not waiting for a call back that takes hours and sometimes days. More

Mark is always helpful, approachable, and explains what they did what may be due for service in the near future. they did what may be due for service in the near future. More

Always nice friendly people at this location. Clean waiting area and service is always great. Clean waiting area and service is always great. More

When I get service there the work is completed when promised and the service writers are courteous and answer all of my questions. promised and the service writers are courteous and answer all of my questions. More

We were in from out of state, it was time for our first oil change. We brought it in for service and it was completed within 1 hour. They were friendly and fast oil change. We brought it in for service and it was completed within 1 hour. They were friendly and fast More

Efficient check up, short wait time, fast check out, comfortable waiting area. Will use again. comfortable waiting area. Will use again. More

Great service department and service advisor who always has a smile and great attitude! I hope my car issues are resolved. has a smile and great attitude! I hope my car issues are resolved. More