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Randy Marion Subaru - Service Center
Mooresville, NC
1,304 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,304 Reviews of Randy Marion Subaru - Service Center
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Verified Customer
August 26, 2023
Service reps have very limited knowledge. Was told initially no problem with brakes even though I told them there was an issue. Had the windshield wipers changed at previous visit and from Was told initially no problem with brakes even though I told them there was an issue. Had the windshield wipers changed at previous visit and from that point had skipping issues. Rep said nothing wrong with our wipers but had to pay for yet another set. It would be nice to be able to trust the service reps but not so much More
by CORL1816
Employees Worked With
None of these helped is
August 26, 2023
This is a difficult review to write as I had a tremendous experience buying my car here. Yesterday I was in for my first service and it too was a great experience until I was paying and was told that there i experience buying my car here. Yesterday I was in for my first service and it too was a great experience until I was paying and was told that there is a 3% surcharge for using a credit card — that left me with a very negative feeling. To my service advisor’s credit, she adjusted my bill downward to erase the fee, but I feel like Randy Marion is big enough to absorb that cost and/or adjust their pricing accordingly. I am a VERY small retailer myself and I absorb the costs instead of nickel and dimming my customers. With that said, I’m quite certain I will take my service needs elsewhere. Let me reiterate, the purchase/sales process was awesome (a process I usually abhor) the payment for service experience was about 3%. More
by Dan P.
August 25, 2023
They work hard to provide good service. My interaction with them over the last 5 years has been positive. My interaction with them over the last 5 years has been positive. More
by DRT1954
August 24, 2023
Mark is a great service advisor, great person and easy to talk to. Thanks for being a caring professional. talk to. Thanks for being a caring professional. More
by mmoore887
Employees Worked With
