Randy Wise Chrysler Dodge Jeep Ram - Service Center

Trust To me, This dealership has always made me feel like I'm not being taken advantage of. Even though I've heard some negative reviews from others, I hav To me, This dealership has always made me feel like I'm not being taken advantage of. Even though I've heard some negative reviews from others, I have only positive things to say about Randy Wise CDJR. More

Service Department The service workers are always friendly and quick with getting Jeep in for oil change/tire rotation even when I don’t make an appointment! The service workers are always friendly and quick with getting Jeep in for oil change/tire rotation even when I don’t make an appointment! More

Fast and efficient Great experience. They got me in and arranged to do the recall, oil change and tire rotation. They worked with m6 schedule and took care of everyth Great experience. They got me in and arranged to do the recall, oil change and tire rotation. They worked with m6 schedule and took care of everything More

Service I have used this dealership since buying my PT. Everyone is friendly and helpful. I will continue to bring my vehicle back for all services needed. I have used this dealership since buying my PT. Everyone is friendly and helpful. I will continue to bring my vehicle back for all services needed. More

recall appointment Recall was for faulty sensor. I had an appointment, my Jeep was taken right in. Just took longer than expected..... the service department is prompt Recall was for faulty sensor. I had an appointment, my Jeep was taken right in. Just took longer than expected..... the service department is prompt and professional! More

Maintenance I had an appointment, wait time was minimal. Service engine light was on so I had them look at it. It was the gas cap not tight I had an appointment, wait time was minimal. Service engine light was on so I had them look at it. It was the gas cap not tight More

Fast service Professional and courteous. Quick close to where I live and did a great job on repair work and last oil change, always willing to listen to you. Professional and courteous. Quick close to where I live and did a great job on repair work and last oil change, always willing to listen to you. More

Scam artist 2005 Ram taken in for a security module (VMC). The parts folks were extremely helpful and commented on my diligence to repair myself. Was told 2005 Ram taken in for a security module (VMC). The parts folks were extremely helpful and commented on my diligence to repair myself. Was told the truck would be done the next day...that came and went along with another business day. I called to check...was told “we ain’t had time” by the service department. Next business day, I call, and am told it was done, but “we didn’t have a way of contacting you, and your fuel pump is bad, we have beat On the tank to get it to run” Picking up the truck: no speedo, and ABS/Brake light are on. Service team said “we don’t know if that was on before”. Mind you, the technician noted he following: Open ground on wiper motor, open ground on right headlight, and part box on passenger seat from other repairs...BUT HE COULDNT SEE THE TWO LIGHTS IN THE CNETER OF THE DASH? I was given a quote for repair, declined and left. Upon getting home and putting my due diligence I find the fuse had been removed out of the ABS Run location. I replaced the fuse, and wa-la lights out and speedo works. Two days later the fuel gage not working and the pump is acting up. I took the repair on myself. Ordered a pump, the flange tool and commenced to removing the bed. Removal of the fuel pump cell and inspecting it, I find: The pump had been hit so hard and many times the float switch had been jarred from its fixture, and the plastic cell around the pump had several cracks in it. I contacted the dealership and spoke with Tom, the general manager. He seemed very empathetic, and even upset this vehicle was handled this way...he promised a call back, and give an explanation/fix for this complete mishandling. That was three weeks ago... I would strongly urge you to seek a different dealership or repair center. There is NO reasonable reason for the fuse to be removed, and a vehicle sent out in worse shape than it came in...not to mention the safety issue of the ABS not running properly. I spent a lot of time and unnecessary money on problems they made, to apparently generate revenue. The next step in my process is to contact FCA, and let them see if they want to handle these folks. More

Very good serviceAlways!. I have been coming to this dealer since 2009 or 2010 . I have always been treated with courteous prompt service. They have never tried to sell me any I have been coming to this dealer since 2009 or 2010 . I have always been treated with courteous prompt service. They have never tried to sell me anything I didn't need. The service and sales staff and office staff are all very friendly More

Initial servicing of a used Van... After purchasing a privately owned, used Town & Country van I took it to the Clio, MI Chrysler dealership for inspection and servicing. Having frequen After purchasing a privately owned, used Town & Country van I took it to the Clio, MI Chrysler dealership for inspection and servicing. Having frequented this dealership for 22 years now, I am familiar with the staff and facilities, so felt comfortable taking this vehicle to them for service work. On short notice, they got me in right away, providing transportation 'to and from' so that I could avoid sitting in the waiting room, losing personal time. In talking with Gene, regarding my various concerns about the van, we settled on several key issues for the mechanic. (The mechanic was present when we discussed the issues and areas that I wanted checked, and I considered that quite helpful since that gave him insight into my observations and concerns. The work performed seems to have gone very smoothly. They advised me of 80-85% remaining life on my brakes, which is always a welcomed result of a dealership inspection. After I enquired about any outstanding recalls, they confirmed One Minor issue and that was fixed as well. Even though I always feel like dealership fees are a bit excessive, I am totally pleased with the knowledgeable service that I received and I am comfortable referring others to this service center. More