Randy Wise Chrysler Dodge Jeep Ram - Service Center

Very unsatisfied The extended warranty is not what they claim to be. They put whatever mileage down that suits them and di not drive the vehicle the distance they said The extended warranty is not what they claim to be. They put whatever mileage down that suits them and di not drive the vehicle the distance they said to check it out. I wouldn't rate them at all and will never purchase a vehicle from them again. I had to mark 1 star but i wouldnt even give them that if had a choice More

car would not start needed fuel pump......after that the gas gauge was showing full all the time..... check engine light was on all the time....re did everything but the needed fuel pump......after that the gas gauge was showing full all the time..... check engine light was on all the time....re did everything but the engine light was still on.....was told that it would go out in a few days...I thought yea right....but low and behold it did. Now everything seems fine. Thank you, Jerry Howey. More

Service Stinks. I bought my minivan about four weeks prior to the service. The buying was a very good experience. When I took it in to get it serviced due to a chec I bought my minivan about four weeks prior to the service. The buying was a very good experience. When I took it in to get it serviced due to a check engine light, I had to make an appointment to get it fixed due to them needing to order the parts. It was covered by my warranty. So I made an appointment for 10 am, for a roughly 3 hour fix (I'd asked). I figured it would work since I had to work at 5 pm. I called them at 1:15 pm and my car wasn't done yet. I asked for an estimate, and he told me it would be a couple more hours. I drove by the dealership at approximately 2:30 and saw my car sitting where I'd left it. I drove by it again at approximately 3 pm, and my car was (finally) in the garage being fixed. I called them back at 3:08 pm and asked if it was done. I was told that it wasn't, and that they didn't want to hurry the mechanic. I told them I had to work at 5 pm, and that I'd made the appointment at 10 am and had been told it would be about a 3 hour fix. At this point, they'd had my car for over 5 hours. I was offered a loaner vehicle, which I turned down because I'd already uninstalled and reinstalled my 2 carseats several times, and the more they're uninstalled/reinstalled, the more chances they have of being reinstalled incorrectly. When I got the call that my car was fixed, it was 5:17 pm. So for a supposed 3 hour fix, they had my car for over 7 hours. Completely unacceptable. More

Excellent day at an excellent dealer!!! I went in to purchase an oil filter for my Dodge Stratrus and was referred to the service department for additional needed repairs. My car would not b I went in to purchase an oil filter for my Dodge Stratrus and was referred to the service department for additional needed repairs. My car would not be the same if it were not for that referral. I hadn't notice that my belts were loosening and that my water pump was leaking. They finished all of this in less than an hour. Absolutely amazing!!!! More