Rapids Honda

After having chosen a Honda dealership over an independent shop I would not suggest going here. I am very disappointed with the service we received from Rapids Honda. We had stopped in for a quo independent shop I would not suggest going here. I am very disappointed with the service we received from Rapids Honda. We had stopped in for a quote and dropped off the car for its scheduled repair but were called the next day to pick up the car as they could not repair it (as needed) at that time. Then after the 2nd appointment I gave the car cursory visual inspection and found the parts listed on the quote were not installed! We were never notified of the missing part(s). The cost of the service was for (or very close to) the amount of the quote however ,the part(s) missing were quite substantial and the bill should have been quite a bit less! When this was brought to the attention of the Body Shop Manager we were told he thought we would rather have the car back than have the all the work done! Since they did not tell us of the missing parts before I noticed them AND because the cost of the repair met, or was near the quote I believe this was nothing more than dishonesty and possibly insurance fraud. I am contacting my insurance company to follow up as well. PS - I couldn’t "post" this review with zero stars so I had to select one, which they definitely don't deserve. More

My service appointment did not disappoint or has it ever! Friendly Great Service and Employees! Lucas, my service writer, did a great job making sure I was able to get to my next appointment on time! Friendly Great Service and Employees! Lucas, my service writer, did a great job making sure I was able to get to my next appointment on time! More

DON'T BUY FROM RAPIDS HONDA. I wish I would have read reviews before sending my son in to look at used trucks. He chose to buy a 12 year old truck and they pressured him into pai I wish I would have read reviews before sending my son in to look at used trucks. He chose to buy a 12 year old truck and they pressured him into paint protection, glass sealant & a theft deterrent totalling $1285.00 extra even after saying no to all the add-ons multiple times. I reached out via a phone call to Sarina and she said they "suggest" add-ons to all customers . I reached out via email to Katie Young, General sales manager and never received a reply. It's obvious their bottom line is the only concern, their customer service is the worst! More

Marlin Haney, is very respectful and very patient thank you for your kindness and the time for explains everting in my vehicle services you are example for others I will definitely recommended again thank you for your kindness and the time for explains everting in my vehicle services you are example for others I will definitely recommended again thank you so much you are awesome very professional and knowledgeable. More

Run, don’t walk away, far, far away. In short here are the key pieces that were fraudulently represented/charged to me: - I was charged $399 for LoJack service when I told them I did n In short here are the key pieces that were fraudulently represented/charged to me: - I was charged $399 for LoJack service when I told them I did not want it. They continued to assert I paid for installation that occurred prior to the sale. The purchase agreement says “3 year”… 3 yrs of what??? Service! That I said I didn’t want. - The online purchase price listed on Cars.com was $21,561. My purchase agreement has the price listed at $21,999. In total my $21,561 purchase was billed to me for $26,5000. - I was told I was getting the full amount I asked for my trade of $13,5000. They instead stole my down payment to cover $2,000 of my load and only gave me $11,500 for my trade. Sales person acknowledged I was adamant about selling my car at that price and said I would come back once I found a place willing to give it to me, couldn’t explain why I miraculously signed a paper saying otherwise. Maybe because you lied about what the paper said? - Was told for majority of the sales process I would get powertrain warranty, it was even advertised online with the posting. 2 minutes to the end of the deal he changes tune and now no warranty. - Two rear seat belts are broken and I was given a promissory note stating they would fix them. I have now been told they were "ordered today" 3 different times. - Two weeks after purchasing the car I returned to the dealership to discuss the above issues with my purchase agreement. I asked for my trade in back, they stated it was already sold. -Miraculously the same day I visited the dealer another $2,000 went missing from my bank account. They charged me twice 2 wks apart for my down payment. - 2 days after being told my trade in had already sold I was charged my monthly car note for it. Meaning they didn't have the title work done yet, but some how already sold it? - I told them I had financing already secured; they ran my credit anyway. - They had to come to my house to get their copy of the purchase agreement. They accidentally sent it home with me and that is why none of my paperwork was completed for 2 wks. Sloppy work at every turn. - Overall terrible experience, poor customer service, no one answers their phone, no calls back from management as I was told I would be getting, but they will gladly take $4,000 out of your bank account with no purchase agreement on file! More

a minute agoNEW-Edit Delete Very dishonest dealer. They post discounted new vehicle pricing on their webpage and on sites like CarFax and CarSoup to lure you into their dealership. They state that var They post discounted new vehicle pricing on their webpage and on sites like CarFax and CarSoup to lure you into their dealership. They state that various services are "complimentary" on their webpages: "LIFETIME POWERTRAIN WARRANTY - THREE YEARS COMPLIMENTARY MAINTENANCE - LIFETIME CAR WASHES 1st of 10 applications of the Auto Butler exterior protection & Diamon Fusion windshield enhancement, Lojack theft and recovery hardware system, and Honda all-season pro pack". In actuality when you visit the dealer you find out that there are no real dealer discounts and that they add THOUSANDS of dollars of unwanted dealer added options, even to "In Transit" vehicles that have not arrived on their lot yet. They do this to "Honda Certified" used vehicles on their lot also, many of which were already sold once by them with these options originally. They tell you that these unwanted options are "required and already on the vehicles". Do what I did, walk out the door and buy your brand new 2024 Honda at another honest dealer that acually gives you the advertised discount off MSRP (almost $2000 in my case) and does not force or pressure you to add $$$$ of useless overpriced unwanted dealer added options (extra big profit to the dealer) to an already expensive vehicle. More

I had an excellent experience in the Service Department at Rapids Honda, everybody was great to work with.! at Rapids Honda, everybody was great to work with.! More

Service person was professional and knowledgeable. Clean and comfortable waiting area, yesterday's service was provided by Drew Mechley. Clean and comfortable waiting area, yesterday's service was provided by Drew Mechley. More

Bait and Switch is the name of the game at Rapids Honda of Coon Rapids. Sales person Adam was very nice and not pushy at all, I would work with him any day except for one thing. When it came down to buyin of Coon Rapids. Sales person Adam was very nice and not pushy at all, I would work with him any day except for one thing. When it came down to buying the truck, he informed me that there were $5000 of add-ons that were not on the sticker price. I have a vehicle for trade that the appraiser undercut the value by $2000.. Add the bait and switch and it turns out to be about a $7000 difference on a vehicle that was in worse condition than the one I was trading in. NO NEGOTIATION WHAT SO EVER. I decided NOT to do business with them and will probably never do business with them ever. I should have read the reviews prior to wasting my time. The Hyundai dealership is way better with the sticker price without the add-in forced into the deal. Overall this is a thumbs down to the Rapids Honda dealership in Coon Rapids. My advice, stay, stay far away… More

Did not like my experience there in Aug 2023. Dealt with Roger. They played the old game of bringing out the Manager to close the deal. They did not want to share the price of the car, just focu Dealt with Roger. They played the old game of bringing out the Manager to close the deal. They did not want to share the price of the car, just focusing on the monthly payment. I asked 2 other people I know who had a Honda, they also went there and agreed with me. I should have asked them first and saved sometime. Also they undervalued my trade-in by $4,000. 2 other dealers offered me $4,000 more than Rapids after we agreed on the price of the vehicle. More