Rapids Honda

Title: Over a Year of Problems — Management Promises to Help but Never Follows Through I purchased a 2018 Ram 1500 from Rapids Honda on September 12, 2025. I was told the vehicle had been inspected and Help but Never Follows Through I purchased a 2018 Ram 1500 from Rapids Honda on September 12, 2025. I was told the vehicle had been inspected and had no issues. Unfortunately, my experience after the sale has been completely different. Shortly after purchasing the truck, I began experiencing electrical problems, radio and backup camera malfunctions, brake concerns, and performance issues. I repeatedly contacted Rapids Honda and gave them opportunities to address my concerns. After months of frustration, I had the truck inspected at Coon Rapids Chrysler Dodge Jeep Ram. The service estimate came to approximately $6,000 in recommended repairs, with additional quotes of more than $1,600 for spark plugs, gaskets, and a battery that I was told wouldn’t be covered by my warranty. But here’s what really disappoints me. Rapids Honda publicly responded to my Google review, stating they were willing to speak directly and find a resolution. I also communicated with Roy, who indicated he would review my file. On October 7, 2026, a representative named Kendal Carol specifically promised that ownership or upper management would contact me directly. I followed up October 8, October 9, and multiple times afterward. Nobody with the promised authority contacted me. Then, after all those messages, I received a generic sales response asking what vehicle I was interested in purchasing. I’m not looking to buy another vehicle. I’m trying to get help with the one they already sold me. I’ve even requested a copy of my purchase agreement and left a voicemail, but still haven’t received the document. I’ve filed complaints with the Better Business Bureau and Minnesota Attorney General’s Office. I also have screenshots, inspection records, and repair estimates documenting my experience. I understand used vehicles can develop problems. But when a customer spends over a year trying to address concerns, the least a dealership can do is follow through on its promises. I’m still asking Rapids Honda for a fair resolution. I’m not asking for special treatment. I’m asking for accountability. To ownership and upper management: Your dealership publicly offered to work toward a resolution and your representative promised I would receive a call. Why am I still waiting? I hope this review finally reaches someone willing to take responsibility for reviewing my concerns and discussing an actual solution. Until that happens, I cannot recommend this dealership based on my experience. More

2 hours for scheduled oil change. .. Your kidding! Purchased new Truck months ago Feel Unappreciated! .. Your kidding! Purchased new Truck months ago Feel Unappreciated! More

I couldn’t be more appreciative or say enough good things about Shawn Richter in the service department, he was incredibly helpful and did an exceptional job with helping us get our car fixed after being in about Shawn Richter in the service department, he was incredibly helpful and did an exceptional job with helping us get our car fixed after being in an accident. Couldn’t be more happier with the service we received and all the help that was given and done for us. HUGE thank you 🙏🏻 More

Do yourself a favor and go somewhere else. This dealership is extremely misleading and will cost you way more than you expect. They present add-ons like they’re part of a “package,” but alm This dealership is extremely misleading and will cost you way more than you expect. They present add-ons like they’re part of a “package,” but almost everything is actually itemized separately, and WILDLY overpriced ($1100 for Honda car mats!!!!). You don’t realize how bad it is until it’s too late and your total shoots up. My sales rep, Aida Lane, completely downplayed the impact these add-ons would have on my monthly payment. She made it seem like it was barely a difference. It wasn’t. Not even close. I made my entire financial decision based on what I was told, and it turned out to be completely misleading. Then comes Isaiah Davis, finance manager, who flat out refused to let me cancel anything. No valuable explanation. When I asked for proof, he sent documents that didn’t even have my signature on them. So somehow I’m locked into products I didn’t clearly agree to? Make that make sense. And no where did it show they weren’t cancellable. I don’t get why he won’t just let me get rid of them!!! It gets worse. Auto Butler, LoJack, and Diamond Fusion were already installed on the car BEFORE I bought it. I was told “all cars have it now,” yet I was still charged for them. Apparently some people “negotiate it off”…funny, because no one told me that was even an option. I was led to believe everything was part of one package, which it wasn’t. And despite being third-party contracts, I was told otherwise until the paperwork said the opposite. Isaiah said they weren’t third-party but literally sent the document that proves it was. Yet I STILL can’t cancel it???! Trying to get answers after the sale? Good luck. Basic documentation and clear explanations were like pulling teeth. Things were glossed over, rushed, or just not explained at all. I even reached out to the GM, Katie Young, and got nothing helpful. just a generic response pushing me right back to the same people who caused the problem. Contacted Honda corporate too, and surprise: this dealership is privately owned, so there’s basically no accountability. End of the day, I’m stuck with a high monthly payment on a car that’s not even brand new, all because of how this was handled. This wasn’t just a bad experience: it felt calculated. Be careful. Read EVERYTHING. And honestly? Just don’t come here. It’s been so stressful and extremely disappointing. Buying a car is supposed to feel like an achievement, yet it feels like a huge defeat. More

Used Car Buyer Beware! ! Definitely felt like a second class citizen here - what a miserable experience. The sales rep indicated/implied there would be room on the price ! Definitely felt like a second class citizen here - what a miserable experience. The sales rep indicated/implied there would be room on the price and/or trade. He knew i was coming in to negotiate. Nope the 'manager' comes back - no room at all on price or trade (even though i had a higher competitive trade offer) - take it or leave it. It was entirely one-sided – no ‘negotiation’ at all. So i'm immediately annoyed, but I love the truck so I take it. In the middle of this, my sales rep gets sick and has to leave (not his fault). Everyone else ignores me for two hours. This was a CASH transaction - and I was there for total 2.5 hours while they did the paperwork for a cash transaction - paying asking price. I asked them one concession/favor, could they swap the wheels on the trade before i take it. the tires I wanted were snow tires, but I assumed they’d actual prefer to have the stock premium 20” wheels. Nope. We can’t do anything for you. As a bonus, my $45k truck only comes with ONE fob. Really? And then as a final parting gift - they make you sign a binding arbitration agreement (which is NEVER good for consumer). It was like their first car sale. Maybe they just had an off day, but... I expressed my displeasure to two people. One asked what he could do to make it better, but didn't offer/do anything. They'd already used the 'we want to earn your business' line on me. When you buy a used car, you don't really get to pick your dealer. This is a pretty complicated vehicle - high end truck. Again my salesman (who was VERY knowledgeable) got sick, but nobody even offered to go thru it with me. Sure glad i have access to Google. I felt ignored and demeaned by the dealership. Everyone knew it and nobody cared. It’s been a couple days now, and not even a call. I guess used cars are not their priority. It’s my fault, I should have walked when i had the chance, and bought a vehicle where they would appreciate me. More

I had a great experience at Rapids Honda! Marcus was super knowledgeable, understanding, and helpful in helping me out. Great guy and aura too! Even the Rapids Honda team were very welcoming Marcus was super knowledgeable, understanding, and helpful in helping me out. Great guy and aura too! Even the Rapids Honda team were very welcoming and great energy! I would recommend coming to this location to buy a car. Especially if you’re ever looking for a car, Marcus is the guy!! More

We brought our 2020 CRV in for service and talked with Blong Xiong. He was so helpful and knowledgeable explaining the process and once the service team found out what the issue was, he checked our accoun Blong Xiong. He was so helpful and knowledgeable explaining the process and once the service team found out what the issue was, he checked our account and found we were still under the powertrain warranty. We were expecting to pay alot of money out of pocket and didn't realize the warranty covered the issue. Blong also made sure we had a loaner vehicle for the time they serviced our car. The experience was better than expected. I have worked in Customer Service and rarely meet someone who is so personable and knowledgeable. Great service. When we picked up our car, Blong was not working, but Mikey Estrada helped us. He also was awesome. More

Worked with Anthony Reyes and he was amazing. He was thorough, detailed and had the absolute best manners anyone could ask for. He went out of his way to interact with my kids. He was detailed He was thorough, detailed and had the absolute best manners anyone could ask for. He went out of his way to interact with my kids. He was detailed and you could tell that he loves his job and is very knowledgable in it. If I could give 10 stars I would. He definitely deserves a promotion. I bought a brand new car from him and sold a car back to the Dealership and will be bringing two more cars in to sell. He did an absolute AMAZING job and I definitely see him having a higher position soon. Thank you for the amazing experience Anthony. More

No stars for Honda in coon rapids Gateway Dr NW, Coon Rapids, MN 55448 Disappointed with Honda - Rust on a New Car and No Support I bought a brand new car from Honda, expecting quality and customer Rapids, MN 55448 Disappointed with Honda - Rust on a New Car and No Support I bought a brand new car from Honda, expecting quality and customer care. Not long after, I noticed rust forming on both sides of the top fenders - which should never happen on a new vehicle. I took it back to the dealer, thinking they'd stand behind their product and help make things right. Instead, I was told they "can't do anything" and offered no support or solution at all. I'm shocked and disappointed. You'd think when you spend your hard-earned money on a new car, the dealership and company would care about your experience and satisfaction. Clearly, that's not the case here. It feels like once they got the sale, they stopped caring. I expected better from Honda. If you're considering buying a new car from them, just know: if something goes wrong, you might be on your own. And I know they did it at the honda dealer, they just don't want to own up to their mistake Go to luther honda. There are way better and more experienced more choices of vehicles More

We were in the market for a new car after driving our vehicle for years. We stopped by Rapids Honda to test drive a couple SUV and a minivan to help us find out what we wanted to buy. We had the pleasu vehicle for years. We stopped by Rapids Honda to test drive a couple SUV and a minivan to help us find out what we wanted to buy. We had the pleasure of working with Jacob. He asked questions to help us figure out what sort of features we wanted, got every model we wanted to test drive, then showed us the features on each vehicle and how they work. He was easy to work with, thorough, and was friendly and easy to work with. He knew we were just starting are research and gave us no pressure, just helped us get educated. I didn’t know the car shopping experience could be so enjoyable. Jacob is a great sales person and a great representative of Rapids Honda! Thanks Jacob! More