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Rapids Honda

Coon Rapids, MN

3.8
2,679 Reviews

1950 Gateway Dr NW

Coon Rapids, MN

55448

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Showing 2,679 reviews

August 04, 2021

I took my 2019 CR-V in for service (oil change and transmission fluid change) and everything went as expected. The work was done promptly with no issues. I was treated by Chad in a respectful manner More

by richardjkeller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Zastrow
Aug 04, 2021 -

Rapids Honda responded

Thank you for taking the time to leave us this five-star review. It's fantastic to hear that Chad provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thank you for choosing Rapids Honda! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 04, 2021

Got greeted right away. Aids asked us what we want. Gave us straight answers and pricing. Showed us items and its cost. Worked with us until we were both happy with offers More

by doxx0021
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aida, Roy Lacey, Kristina Andriyesh
Aug 04, 2021 -

Rapids Honda responded

Thank you so much for choosing Rapids Honda! Congrats on your new purchase, and let us know if we can be of any more assistance! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 04, 2021

I needed to have minor adjustments to some trim and Chad and his crew did a great job getting it fix and get me on my way. Mr. Zastrow is great at providing excellent service More

by JRFREE1945
Recommend Dealer
Yes
Employees Worked With
Chad Zastrow
Aug 04, 2021 -

Rapids Honda responded

Thank you so much for your kind words for Chad and our service team. We appreciate you taking the time to leave us this wonderful feedback! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 04, 2021

Eric who I worked with was great. He didn't waste my time, I gave him a price and he worked hard to get it there. Took a long time for financing, but the girl was new. Once we met with her, she was very More

by tara.rockstar123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Young, Kristina Andriyesh, Eric Mulvihill
Aug 04, 2021 -

Rapids Honda responded

Tara, Thank you for taking the time to share your thoughts on working with Eric and our team. We're glad to hear we delivered such a great experience! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 04, 2021

Inside of car smelled oily after service for the next day even though it was an 7:45 am apt so service tech should have been wearing clean clothes More

by corystammer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Aug 04, 2021 -

Rapids Honda responded

Thank you for your feedback, Cory. Our goal is to make sure everyone who walks through the door leaves happy, so we're sorry to hear that we fell short this time. Please don't hesitate to reach out to discuss the issue in more detail. Thank you again for choosing Rapids Honda, and we hope you will give us the opportunity to demonstrate that we can do better! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 04, 2021

Made an appointment for my 2020 civic shaking. Paid almost $600 for my car to get fixed, with the platinum warranty. My car shook just as bad leaving the dealership, was told I would have to pay again More

by Grace Stevens
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cannot remember his name- sales department. Very kind and new.
Aug 21, 2021 -

Rapids Honda responded

Grace, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 04, 2021

Very satisfied Reason for visit was repairVery good Very satisfied Reason for visit was repair Very good people. Quick service Very nice facility I would come here again for any my cars repairs More

by MMH55080
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Smith 5stars
Aug 04, 2021 -

Rapids Honda responded

Here at Rapids Honda, customer satisfaction is our #1 priority. Luke and our team always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 03, 2021

Very good. As expected. I have little more to say. It was a good experience. The salesman Eric was very good a responded to my needs. More

by mmpierz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristina Andriyesh, Eric Mulvihill
Aug 03, 2021 -

Rapids Honda responded

Thanks for your feedback on your recent visit to Rapids Honda. I'm glad to hear that Kristina, Eric and our team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 03, 2021

Usually my visit is flawless and I am thrilled, but this one was just average. I did not feel particularly valued as a Honda customer. More

by meganalwin
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luke Knilans
Aug 17, 2021 -

Rapids Honda responded

Megan, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Lance Spah Service Director (952) 207-7860 lspah@rapidshonda.com

August 03, 2021

The salesman Roger Thomas is excellent,He explained everything very thoroughly , He was very Helpful and understanding,He went above and beyond, I would recommend him as a salesman to anyone, More

by andy.liddiard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Kue, Roger Thomas, Marlin Haney
Aug 03, 2021 -

Rapids Honda responded

Andy, Thank you for taking the time to share your feedback with us. Roger and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

Aug 03, 2021 -

andy.liddiard responded

Thank you for being a Dedicated dealership

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