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Rapids Honda

Coon Rapids, MN

3.8
2,681 Reviews
The team at Rapids Honda would like to welcome you to our dealership in Coon Rapids, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Honda vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Coon Rapids, you can always count on the professional technicians in our Honda service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Coon Rapids count on the high-quality vehicles and services found at Rapids Honda, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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1950 Gateway Dr NW

Coon Rapids, MN

55448

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Showing 2,681 reviews

June 28, 2021

Vehicle was in excellent condition. Staff were friendly. All information were ready when needed More

by partha.rajagopal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Lacey, Katie Young, Roger Thomas
Jun 29, 2021 -

Rapids Honda responded

Partha, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

June 27, 2021

Great service! Great customer service! Very friendly and respectful staff. More

by skyblue78a
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chad Zastrow
Jun 28, 2021 -

Rapids Honda responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rapids Honda! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

June 27, 2021

I brought my car shortly after Rapids Honda opened and there was some kinks. There has been turnovers on the employees I was dealing with and tgat didn't help. Seems to be continuing in the service dept. More

by groothuis.darlene
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlin Haney
Jun 28, 2021 -

Rapids Honda responded

Darlene, It's fantastic to hear that Marlin provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Rapids Honda! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

June 26, 2021

My sales guy left the dealership right after my sale and the customer service has been horrible since. More

by coachleann
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan (sales), Rick (accessories) , Marlin Haney
Jul 13, 2021 -

Rapids Honda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

June 26, 2021

I took my Passport in for the first scheduled application of Armor Guard. Maintenance was able to accommodate my schedule, gave me an accurate pickup time and called me when my car was ready - great job! More

by jgerdes001
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Zastrow
Jun 28, 2021 -

Rapids Honda responded

It's great to hear that our staff was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing our dealership! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

June 25, 2021

The service is always excellent, and I leave feeling valued. More

by mrbrooks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Lutz, Chad Zastrow, Marlin Haney
Jun 28, 2021 -

Rapids Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rapids Honda. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

June 25, 2021

We were very pleased with the attention we received. Low pressure salesmanship. Eric seemed interested in finding out what we wanted and not just hustling us to make a sale. More

by ednbarb
Recommend Dealer
Yes
Employees Worked With
Eric Mulvihill
Jun 28, 2021 -

Rapids Honda responded

Thank you, Ed! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Eric met your expectations. Thank you again for choosing Rapids Honda, we look forward to having you as one of our valued customers for many more years to come! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

June 25, 2021

Dee was incredible to work with and get to know. This was the first car my wife and I purchased together and she made it a great experience. More

by seantessmer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dee Saren
Jun 28, 2021 -

Rapids Honda responded

Thank you, Sean, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Rapids Honda are glad to have you as a customer. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

June 25, 2021

It would be 5 stars but we were 11 days past the 1 year of ownership, so we didn't get our 2nd free oil change. That was very disappointing since I made the appointment a few weeks before the 1 year annive More

by bread1man2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember who we worked with.
June 25, 2021

Sold me an interior protection plan and when I brought for service the service was subpar and they refused to see the poor work and make it right. They refused to look at pictures and said it was not the More

by resolvemedlegal
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roger Thomas
Jul 13, 2021 -

Rapids Honda responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. We thank you for bringing this to our attention and will be reaching out shortly. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

Jul 21, 2021 -

resolvemedlegal responded

You still have not responded to me despite having my contact information. You have also not responded to my BBB complaint. You are clearly not interested in resolving this issue.

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