Rapids Honda

Hamdija was a terrific salesman. He was extremely friendly from the get-go. He listened carefully to what I was looking for and went above and beyond to make sure my needs/expectations were met. Anot friendly from the get-go. He listened carefully to what I was looking for and went above and beyond to make sure my needs/expectations were met. Another gentleman worked with Hamdija, I believe he was a floor manager, and he stayed with us almost the whole time to help make the experience a great one. On a side note, I ran over a screw just 2 days after getting the vehicle. I called your service department in a panic because everything felt so new and unfamiliar. The service person I spoke with was Jack, who I thought was very cold and matter-of-fact with me - showing no empathy over my anxiety about what happened and didn't seem to care that I felt a sense of urgency to get my tire replaced due to the fact that I only had the vehicle for 2 days. He said he didn't know when he could get a new tire to replace my flat one and that they were backed up until next Wednesday. After speaking with Jack, I called Hamdija in a panic because of how I was treated and I was given no reassurance of when my tire would be replaced. He told me he'd speak with Jack, in a respectful way, to see what could be done to take care of the tire the next morning. Afterward, Jack, said my tire would be there in the morning and to get to the dealership as close to 9:00 as possible to get the flat tire replaced. However, when I checked in that day, Jack didn't acknowledge me at all and told the service person who checked me in that he didn't know if the tire was in. So that service person took over the situation and made good on the promise to get the tire replaced immediately. I could tell he was running around like crazy to get it done. I wish I remembered for sure what his name was because he was great and made me feel so much better about the situation. On the invoice, the Service Writer's name was Jacob Lutz. My customer number that day was 16027 - in case that would help identify the service person who helped me. Overall, 5 stars for Hamdija, who has gone above and beyond to help me, 5 stars for the floor manager and 5 stars for the service person who worked with me. Terrific experience at Rapids Honda thanks to those three gentlemen! More

Job well done but not on promised time. Some items/service missed so we needed to go back for another appt. items/service missed so we needed to go back for another appt. More

Everyone at the dealership was friendly. Jon the salesman was very knowledgeable, kind and happy. I brought my car back a week later and the man who washed it was friendly and the man who I asked about diffe was very knowledgeable, kind and happy. I brought my car back a week later and the man who washed it was friendly and the man who I asked about different pieces of chrome for the car was friendly. More

Fair and comfortable to discuss sales options with. Willingness to be flexible. Willingness to be flexible. More

Good service, work was done in a timely matter. My only concern is 70 dollars seems a bit expensive for an oil change, I would be more comfortable paying 40 dollars. concern is 70 dollars seems a bit expensive for an oil change, I would be more comfortable paying 40 dollars. More

Trusting staff. Alex and Scott worked hard to service our needs. Worked a deal that fit our financial and vehicle needs. Great team - respect the work they do for clients. our needs. Worked a deal that fit our financial and vehicle needs. Great team - respect the work they do for clients. More

I was able to schedule my service appointment at the time I needed. Shawn Richter was prompt and courteous when I arrived. He also noted a recall item that needed to be done and accomplished that during my I needed. Shawn Richter was prompt and courteous when I arrived. He also noted a recall item that needed to be done and accomplished that during my service time without extending my wait time. Overall I had a great experience at Rapids Honda. More

I had excellent service at Rapids Honda. Will definitely come back. come back. More

Thank you for the good service and a job well done.appreciated.thanks done.appreciated.thanks More

The entire team was great! Hamdija Mustafic was our salesperson. He is friendly and linear. I got a car for a reasonable amount. salesperson. He is friendly and linear. I got a car for a reasonable amount. More