Rapids Honda

They go above and beyond to get you happy and satisfied in every step of the way possible. If you need help go to Jack in service department he very knowedgelable! He will never leave you stranded! in every step of the way possible. If you need help go to Jack in service department he very knowedgelable! He will never leave you stranded! More

It was easy to get in for x as n oil change. It took an hour which seems a bit long- my tires were not rotated and no filters were changed. Last year took the same amount of time with a tire rotation. Than hour which seems a bit long- my tires were not rotated and no filters were changed. Last year took the same amount of time with a tire rotation. Thanks for being thorough More

Reason for visit section does not include service?.. that’s what I was there for and asked to review. I always have a good experience with the service team here. The people behind the desk for paying no that’s what I was there for and asked to review. I always have a good experience with the service team here. The people behind the desk for paying not so much. Every time they seem a bit rude and uncaring. I was a bit frustrated the last time I came in. I dropped my car for an oil change and went to work online and on all the doors the hours said till 7pm they were open when I got there around 6:40 I couldn’t get in most of the doors and I was told the service area closed at 6. I had a question on a coupon change since I found a better one in my purse and I was told since the service person was no longer there they can’t change or honor a coupon. Very frustrating I was glad I was able to get my car because I was not informed of an hour change. Thankfully the dealerships hours were still the same. I do understand with all the covid regulations and business being slower closing early, but you need to inform your customers of this or at least post it online or the building doors. I was emailed by the service adviser to ask if I was Completely satisfied and if there was anything I wasn’t what it was. I responded letting him know what I ran into when I came to get the car. I never received an email or call back on it. That was on the 9th. You guys do good work but there is a lack of customer service at times. Only reason I have been coming back to this dealership was because customer service was great the first couple times. More

We worked with Jonathan to get our 2021 CR-V last week, and he was really helpful. This is our first Honda, we switched from Acura. Not regret at all. Thank you Jonathan and Thank you Honda Coon Rapids tea and he was really helpful. This is our first Honda, we switched from Acura. Not regret at all. Thank you Jonathan and Thank you Honda Coon Rapids team, you all made our purchase process delightful. More

I think I already answered this but here goes again. The service was fine and I had no issues. It was just an oil change so easy. service was fine and I had no issues. It was just an oil change so easy. More

I got my Honda Pilot last week.I was super happy, after I got my Honda Pilot last week. I was super happy, after get my Honda Pilot 2121. I worked with Jonathan, he was really helpful, knowledge, and 2 day I got my Honda Pilot last week. I was super happy, after get my Honda Pilot 2121. I worked with Jonathan, he was really helpful, knowledge, and 2 days after getting my car, he called me to make sure that everything was ok. I love the Honda Pilot. and this is my 2nd Honda Pilot. I love the design and my keys features. I'm definitely HONDA MAN. Thank You Jonathan and Thank you Honda Coon Rapids. Jean Paul Owona. More

I got 2021 CR V last month, I was happy to buy this Honda for my wife's retire car. Scott allow me to switch to a new better one. for my wife's retire car. Scott allow me to switch to a new better one. More

Everyone is clean, presentable, and, professional. Everything was done on time, and, as promised. Auto Butler was supposed to do a free, complimentary vacuuming. That did not happen. Beyond that, Everything was done on time, and, as promised. Auto Butler was supposed to do a free, complimentary vacuuming. That did not happen. Beyond that, everything went well. More

Really good experience with Shawn he was helpful and very nice. He was helpful from are problems that we experienced with the brnad new car. nice. He was helpful from are problems that we experienced with the brnad new car. More