Rapids Honda

This was the worst buying experience I have ever had. Like other people I was quoted a price with tax, license and document fees. There were also extra accessories that I could add if I would like. I s Like other people I was quoted a price with tax, license and document fees. There were also extra accessories that I could add if I would like. I sent an e-mail back stating that I was not interested in any of the accessories and came up with a total of $42,535.31. When I arrived to pay for the vehicle I was told about the extra paint and glass protection that I didn't have a choice on. I refused the extras and told them that I didn't want them. After arguing for about 45 minutes I was wore down and settled for $305.00 more that I was quoted. I will never purchase from this dealer again and would not recommend Rapids Honda to anyone. Horrible experience. My salesman was good but the sales manger was the worst. Unethical and should be illegal. More

Staff was very informative and friendly. I did not feel pressured in making my decision. When I brought my vehicle in to be serviced everyone was very efficient. pressured in making my decision. When I brought my vehicle in to be serviced everyone was very efficient. More

I ran into an issue with the airbags and needed an urgent appointment and they were able to fit me in and provided me with a rental car. Their willingness to work with me on this issue was greatly appreciat appointment and they were able to fit me in and provided me with a rental car. Their willingness to work with me on this issue was greatly appreciated. More

Chad Z was friendly and professional. He was able to get me in easily without appointment. The facility was clean and the work was done as specified in a timely manner. me in easily without appointment. The facility was clean and the work was done as specified in a timely manner. More

I was under the impression that the car I had purchased had been from a non smoking former owner. I did not detect the smell of smoke when we test drove it , However after buying it and driving it home a had been from a non smoking former owner. I did not detect the smell of smoke when we test drove it , However after buying it and driving it home and keeping it in the garage without driving for a couple days we detected the smell. I attempted cleaning and using a spray odor remover but there was still a lingering . The service department took the car in and cleaned the carpet and did a odor removing process with a Ozone treatment. This helped somewhat. We still have a faint smell of smoke in the vehicle. We were happy with the purchasing process, the finance department was very thorough with explaining details. We have been very happy with the Service departments fast and efficient service. More

Excellent service from the time I got in and updating me and letting me know how long it will take it was a great experience and letting me know how long it will take it was a great experience More

Excellent customer service! Chad was friendly, knowledgeable, and communicated everything to me. The whole process couldn't have been any smoother or more professional. Will continue my patronage knowledgeable, and communicated everything to me. The whole process couldn't have been any smoother or more professional. Will continue my patronage and recommend Rapids Honda to friends. More

Eric Stockholm was very helpful in all aspects of our auto buying experience. He programmed various things (radio, locks) to get us on the road safely. auto buying experience. He programmed various things (radio, locks) to get us on the road safely. More

The repair on my vehicle was done well and to my satisfaction. I will return to this dealership the next time I need to bring my vehicle to honda. satisfaction. I will return to this dealership the next time I need to bring my vehicle to honda. More