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Rapids Honda

Coon Rapids, MN

Overview
Reviews
Vehicles
3.8
2,681 Reviews
The team at Rapids Honda would like to welcome you to our dealership in Coon Rapids, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Honda vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Coon Rapids, you can always count on the professional technicians in our Honda service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Coon Rapids count on the high-quality vehicles and services found at Rapids Honda, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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1950 Gateway Dr NW

Coon Rapids, MN

55448

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Showing 2,681 reviews

March 05, 2021

The dealership had a competitive price and they had the right vehicle. Wade was very good and quickly met our very need during the process. More

by solicitor2001
Recommend Dealer
Yes
Employees Worked With
Wade Gilbertson, Kevin Kue, Maddie Campbell
Report | Print
Mar 05, 2021 -

Rapids Honda responded

Thank you so much for choosing Rapids Honda! Congrats on your new purchase, and let us know if we can be of any more assistance! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

March 04, 2021

Marlin is simply excellent ... took care of our car issue personally and kept me in the loop. I felt that I personally know someone at the dealership! More

by drbpavan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlin Haney
Report | Print
Mar 04, 2021 -

Rapids Honda responded

It's fantastic to hear that we provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing Rapids Honda! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

March 04, 2021

Pretty good. Eric helped us pick out which model would work the best for us. very friendly also. He wasn't to pushy either. Very Informative. More

by Kevin W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Young
Report | Print
Mar 04, 2021 -

Rapids Honda responded

Thank you, Kevin, it's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rapids Honda! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

March 03, 2021

We've been to this dealer several times now for service and our experience has always been great. Everyone is friendly and attentive. Thanks again! More

by debbieolson077
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Zastrow, Shawn Richter
Report | Print
Mar 04, 2021 -

Rapids Honda responded

Thank you, Debbie, for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

March 03, 2021

Was nice to work with Kristina. They answered all my questions. Very friendly and informative. They are the kind of dealership that you want to deal with. Was very pleased with their patience and servic More

by bluebird775
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Young, Kevin Kue, Kristina Andriyesh
Report | Print
Mar 03, 2021 -

Rapids Honda responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Kristina and the team, and we look forward to working with you again! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

March 03, 2021

Nice job. The scheduled service was performed on time and a replacement battery was covered by the warranty. The scheduled service was the paint and glass protector. They did a good job. More

by danpalacheck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Khilans
Report | Print
Mar 03, 2021 -

Rapids Honda responded

Dan, Thank you for your business and this review. We're happy to hear Luke and our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

March 03, 2021

Rapids Honda serviced my car as part of a Honda recall. Chad Zastrow was our service person and he did a great job explaining the issue, work performed and the overall process. I would highly recommend R More

by RG.HANSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Zastrow
Report | Print
Mar 03, 2021 -

Rapids Honda responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Chad and hope you enjoy your new vehicle. We truly appreciate your feedback! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

March 02, 2021

Rapids Honda has always provided fast, friendly, quality service. They never disappoint. I also appreciate them being available to talk to when I call. Only place in the Twin Cities I would go to for Hon More

by CSHER0807
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Zastrow
Report | Print
Mar 02, 2021 -

Rapids Honda responded

Thanks for sharing your thoughts about your experience with Rapids Honda. We appreciate your business and hope to see you again soon! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

March 02, 2021

As always, the service was exceptional and efficient. They took good care of my vehicle and left it shining like new. I am very pleased. More

by meganalwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Zastrow
Report | Print
Mar 02, 2021 -

Rapids Honda responded

Megan, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

March 02, 2021

$15K Honda Civic. Only one FOB provided. Waited after we bought the vehicle to let us know. Now I have spend another $400.00. Unhappy. More

by djrichard
Recommend Dealer
No
Employees Worked With
Kevin Kue
Report | Print
Mar 19, 2021 -

Rapids Honda responded

Providing a positive experience is our top priority, and we’re sorry that we failed here. We appreciate all customer feedback as it allows us to learn and make improvements. We apologize for not providing you with an exceptional experience, and please don't hesitate to reach out if you would like to discuss this issue in more detail. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

Mar 20, 2021 -

djrichard responded

We purchased a used 2017 Civic. This is the third Honda that we've purchased. The first one that we purchased was a used 2011 Honda Accord and my daughter bought a brand new 2020/2019 Insight. So naturally when my son needed a car we came here first. Found a car that we liked and bought it. Literally as we came out of the office of the finance guy, our sales rep led us to our vehicle gave us the ONE and only FOB for the vehicle said that we could get another one for $400-$500 dollars were there any questions? The other two vehicles we purchased, the sales rep took the time to go over the features of the vehicle with us which would have been nice this time as the vehicle doesn't come with a manual. I felt like as soon as we bought the vehicle it was see ya! Which is fine, I noticed that the sales rep had just seated another customer. I can be respectful of his time. He's trying to make a living and the timing was bad. The thing that burns me is the FOB. I feel that this should have been made clear up front, before we purchased the vehicle. Not as we're headed out the door. This isn't like going to an Ace hardware store and getting another key cut for $3-$4 dollars. This just added another $400-$500 to the cost of my vehicle. The other two Honda's I purchased came with two sets of keys and a manual. These were my expectations. I'm sorry, I feel cheated. There's a reason we came back to Honda. I was expecting better and am left wanting. Could have gone somewhere else and gotten treated better. The time spent trying to upsell me floor mats, and extended warranties might have been a good time to ask if I wanted another FOB? Don't you think? Would you be willing to reimburse me the cost of the 2nd FOB? $252.72 Best Regards, -Dave

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