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Rapids Honda

Coon Rapids, MN

3.8
2,679 Reviews

1950 Gateway Dr NW

Coon Rapids, MN

55448

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Showing 2,679 reviews

November 12, 2020

Great dealership. Sales and service always helpful. When you pull in for either a car wash or service someone always greets you immediately. Much appreciated More

by hjrevering
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Sangren, Chase Hollenbeck, Marlin Haney
Nov 12, 2020 -

Rapids Honda responded

Thank you so much for choosing Rapids Honda! Congrats on your new purchase, and let us know if we can be of any more assistance! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

November 12, 2020

They were awesome and found us the perfect van! They even took care of us when we had to get the windshield fixed! Love our van! More

by nussbaumjodi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Schiltz, Roy Lacey, Kevin Kue, Luke Khilans, B Morka
Nov 12, 2020 -

Rapids Honda responded

Jodi, Thank you for taking the time to share your thoughts on working with our team. Congratulations on your new van! We're glad to hear we delivered such a great experience! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

November 12, 2020

This dealership is brand new so they tried to take your money as much as they can. Salesman was good but sale manager and finance manager is horrible. I've never seen in my life that a sale manager is so r More

by Danny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sale Manager, Finance Manger, Jake Braun
Dec 01, 2020 -

Rapids Honda responded

Danny, We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

November 11, 2020

This was my first visit to Rapids Honda. I purchased a 2012 Crosstour at a different dealership and wanted to have it serviced by a Honda dealer closer to my home. I made the appointment on-line and when More

by mnxj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas Smith
Nov 12, 2020 -

Rapids Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Lucas and the rest of our team, and we look forward to working with you again. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

November 11, 2020

But I brought my 2019 CRV in because it seemed that my AC wasn’t worry quite right and car is still under warranty. I thought they might test drive it to see what I was sensing. I left car there because I al More

by art1966
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Khilans
Nov 12, 2020 -

Rapids Honda responded

Hello, We are very sorry to hear that you weren’t fully satisfied with your experience. If you wouldn’t mind reaching out to me directly, I would like to see if there is anything we can do to turn this around for you. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

November 11, 2020

Shawn was most helpful, keep me informed while I waited for service to be completed..He also knowledgeably answered questions I had concerning using certain functions. More

by sas5140@aol.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Richter
Nov 12, 2020 -

Rapids Honda responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

November 10, 2020

Michelle was amazing! Super nice and honest! Couldn't imagine leasing from anywhere else! Everyone on the team was super sweet and straightforward which is what I appreciate. More

by meliablomberg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Schiltz, Katie Young, Jorge "Jorch" Espinosa, Kevin Kue, Michelle Warner
Nov 10, 2020 -

Rapids Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Michelle to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

November 10, 2020

Brought my Honda Civic in to get new rotors. Was able to schedule an appointment with Marlin to drop off my vehicle at night so the guys could get to work on it promptly the next morning. The Civic was serv More

by BrianJ8484
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marlin Haney
Nov 10, 2020 -

Rapids Honda responded

Thank you, Brian, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rapids Honda. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

November 10, 2020

I could have used an explanation of all of the controls . They were busy that evening but I still could have been explained to. I never had a Honda before so I knew nothing. I had a '02 Le Sabre before th More

by polishchic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Johnson
Nov 11, 2020 -

Rapids Honda responded

Hello, We are very sorry to hear that you weren’t fully satisfied with your experience. If you wouldn’t mind reaching out to me directly, I would like to see if there is anything we can do to turn this around for you. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

November 09, 2020

Mr. Zastrow is very detail orientated, every thing is always done right and in short order. Chad is very good at making assessments when given information about the cars problem(s) More

by JRFREE1945
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Zastrow
Nov 09, 2020 -

Rapids Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chad met your expectations. Thank you again for choosing Rapids Honda, we look forward to having you as one of our valued customers for many more years to come! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

Nov 09, 2020 -

JRFREE1945 responded

Just like to add, Chad always exceeds my expectations :)

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