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Rapids Honda

Coon Rapids, MN

3.8
2,679 Reviews

1950 Gateway Dr NW

Coon Rapids, MN

55448

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Showing 2,679 reviews

November 03, 2020

Owners manual stated a certain oil should be used for transfer case. The technician used a wrong viscosity. I asked about it and was told it is the "same." 75W85 is not the same as 80W90 especially in co More

by kirollos11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marlin Haney
Nov 17, 2020 -

Rapids Honda responded

Thank you for bringing this problem to our attention. We’d love to learn more about it and help you further. Please call our customer service. Lance Spah Service Director (952) 207-7800 lspah@rapidshonda.com

November 02, 2020

I am so happy that there is a Honda dealership near my home. I didn't like driving to Brooklyn Park. Marlin was very friendly and my car was ready in the time he stated. Great service. I will be retur More

by jaborlaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marlin Haney
Nov 02, 2020 -

Rapids Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

November 02, 2020

Service person was cooperative, maintenance was completed on time. Only problem was car wash wasn’t available. I could have saved $20 having service done elsewhere. More

by andoverviking
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lance
Nov 02, 2020 -

Rapids Honda responded

Thank you for the kind words for our service department! We look forward to sharing your comments with them. Please don't hesitate to let us know if we can be of further assistance. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

November 02, 2020

I've always had great service from the time of initial purchase and the routine maintenance appointments. Wife especially takes advantage of the free car washes. More

by Hank2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Richter
Nov 02, 2020 -

Rapids Honda responded

Hank, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rapids Honda, we look forward to having you as one of our valued customers for many more years to come! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

November 02, 2020

Everyone was very eager to help, very pleasant. I’ve Everyone was very eager to help, very pleasant. I’ve told everyone and anyone that I’ve come in contact with , Rapids Honda is the place to buy a new More

by dsmallwood8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wade Gilbertson, Kevin Kue, Jolene Nguyen, Maddie Campbell
Nov 02, 2020 -

Rapids Honda responded

Thank you! We appreciate your business and Wade, Kevin, and our team look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rapids Honda. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

November 02, 2020

Marlin was super great. Wonderful customer service. Rapids Honda is the best. Chad also goes above and beyond. Always there for us to answer questions. More

by karenkiley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marlin Haney
Nov 02, 2020 -

Rapids Honda responded

Karen, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Marlin and the Rapids Honda team are glad to have you as a customer. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

November 02, 2020

Kristina was very helpful and did everything she could to make the buying process easier and to have issues taken care of at no charge. More

by Kanary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Young, Shawn Richter, Kristina Andriyesh, Sara Snyder
Nov 02, 2020 -

Rapids Honda responded

Thank you for taking the time to share your thoughts on working with Kristina and our team. We're glad to hear they delivered such a great experience! Congratulations on your new vehicle! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

October 30, 2020

Myles was very informative for me in my situation despite being inexperienced he used his mentors and the information he knew to help me get my new car. More

by jonpurple18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Young, Kevin Kue, Myles Van Den Boom
Oct 30, 2020 -

Rapids Honda responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Myles and the team, and we look forward to working with you again. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

October 29, 2020

We had great experience me and my wife at Honda, Sales person Mr Wade was very helpful, answers all our equations with good manner, and finance person Mr Kevin give us good deal. More

by abdulrahman
Recommend Dealer
Yes
Employees Worked With
Katie Young, Wade Gilbertson, Kevin Kue
Oct 30, 2020 -

Rapids Honda responded

Thank you for your very kind review, Abdul. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rapids Honda. We look forward to sharing your review with Wade, and Kevin. We appreciate your business! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

October 29, 2020

The service department is great! The only issues I had is with sales. Don't like the constant haggling over price. Also, my sales person (Roger) didn't know equipment you could add to the Honda that are offe More

by Neil Christians
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Thomas, Sara Snyder
Oct 30, 2020 -

Rapids Honda responded

Thank you for your feedback on your recent visit to Rapids Honda. We’re sorry to hear that you weren’t fully satisfied with your experience and apologize for any inconvenience. If you would be willing to reach out directly, we would appreciate the opportunity to address your concerns. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

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