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Rapids Honda

Coon Rapids, MN

3.8
2,679 Reviews

1950 Gateway Dr NW

Coon Rapids, MN

55448

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Showing 2,679 reviews

April 17, 2022

Sales help was very nice, he knew his information well. Car was not detailed upon pick up. I drove about an hour and had called ahead of time to confirm. I would have been most appropriate to have fill More

by kristinadechaine
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Katie Young, Roger Thomas
Apr 26, 2022 -

Rapids Honda responded

Thank you for providing this feedback, Kristina, we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Katie Young General Sales Manager (952) 207-7800 kyoung@rapidshonda.com

April 16, 2022

Myles was so knowledgeable about the Honda Pilot we purchased. And explained all of the new features that it had. He explained the possible "addons" without pressuring us. A great experience! More

by djslegh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Myles Van Den Boom, Angie Sauro, Bob Wiener
Apr 17, 2022 -

Rapids Honda responded

Thanks for your feedback on your recent visit to Rapids Honda. I'm glad to hear that Myles was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

April 16, 2022

Omar was very helpful, he let me try and take 2 different cars home for some time and that made me feel confident of the car I really wanted to buy. More

by huei930624
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Myles Van Den Boom, Omar Mohamed
Apr 17, 2022 -

Rapids Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Omar and our team, and we look forward to working with you again. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

April 16, 2022

Dealt with an incompetent salesperson, pushy and poor process even after purchase. Would not recommend to anyone. More

by lunzsa
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roy Lacey
Apr 26, 2022 -

Rapids Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Katie Young General Sales Manager (952) 207-7826 kyoung@rapidshonda.com

Apr 26, 2022 -

lunzsa responded

Do you really keep just sending the same automated message to your unsatisfied customers? Even after a response...

April 15, 2022

Very humble and helpful great guy answered all our questions made us happy with our experience More

by elibaruch
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristina Andriyesh
Apr 17, 2022 -

Rapids Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rapids Honda. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

April 15, 2022

Great prices and good service. Omar was helpful, honest and to the point. We had a good experience until we found out the price of the vehicle was more because they had added LoJ More

by mhein
Recommend Dealer
Yes
Employees Worked With
Omar Mohamed
Apr 15, 2022 -

mhein responded

I still am having trouble figuring out how you advertised a price but still charged me more because LoJack and clear coat were applied to the vehicle. I did not have either of these added to the vehicle...they were surprise charges to me

April 15, 2022

I would recommend a friend or family to the Honda Rapids see you a gain. More

by tafranji20
Customer Service
Recommend Dealer
Yes
Employees Worked With
Myles Van Den Boom
Apr 17, 2022 -

Rapids Honda responded

Thanks for sharing your thoughts about your experience with Rapids Honda. We appreciate your business and hope to see you again soon! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

April 15, 2022

They were able to answer all of my questions and help me find the perfect car! Going into debt is not something I've ever been confident doing, but they really eased my mind and gave me the info I needed to More

by mvw11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Lacey, Aida Lane
Apr 17, 2022 -

Rapids Honda responded

Thank you for choosing Rapids Honda, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

April 14, 2022

Another great experience, did a little better than they promised . Great price, Fast service. Thanks More

by djkarlen
Recommend Dealer
Yes
Employees Worked With
Drew
Apr 15, 2022 -

Rapids Honda responded

Thank you so much for choosing Rapids Honda! Congrats on your new purchase, and let us know if we can be of any more assistance! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

April 14, 2022

I would never bring my car to this dealership again. No loaner vehicles. Sketchy service. No communication. More

by MT
Recommend Dealer
No
Employees Worked With
Shawn Richter
Apr 26, 2022 -

Rapids Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Lance Spah Service Director (952) 207-7800 lspah@rapidshonda.com

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