Rapids Honda

Disappointed in Waning Service I purchased a vehicle online, from another state, and believe I got an okay deal (though I wasn't crazy about the other "add ons" that were disclosed I purchased a vehicle online, from another state, and believe I got an okay deal (though I wasn't crazy about the other "add ons" that were disclosed only as we were closing the deal). Initially, response was good. In fact, Maddie was great! First contact with Jihan was also good, and she was somewhat helpful in getting additional (though not all) pictures we requested. (For example, we asked for pictures of all four wheels, we got only 1. We also asked for a picture of the trunk and specifically if it had a cargo net. She said she thought it did, but no picture was taken, and no cargo net came in the vehicle.) Once it came time to close the deal, we did not get a callback at the promised time. Rather, it was several HOURS later (after repeated calls to the dealership), causing us to have to cancel other obligations, re-adjust schedules several times and waste valuable time sitting around waiting on a busy weekend. When it came time to ship my vehicle, I asked for confirmation once the transport picked it up from the lot. I got no response, despite at least 2 follow up attempts (phone, email). When my vehicle arrived, the title was not included, so I could not register it. When I called to inquire, I was told the title would be overnighted that day, to arrive the next day (Friday, 3/6/20). When I asked why it had not already been sent, the response was they had to wait for the check to clear. The check was a cashier's check (certified funds), and I was told it cleared PRIOR to releasing the vehicle for transport. So, here I sit, 2 weeks later, without a title and without a tracking number. I have had to re-schedule licensing appointments twice already, and will have to re-schedule a third time if the title doesn't arrive tomorrow morning in time for me to make my next scheduled appointment. Meanwhile, I'm wasting valuable hours once again. Apparently, wasted hours are of no concern. While I don't believe it to be the case, if this is how all customers are treated, I would definitely not recommend Rapids Honda. Instead, I believe a lesser degree of care/concern is given to internet customers. (Staff seemed friendly enough...just not committed to providing quality service on an internet deal.) Thus, my recommendation: if you are going to do internet business, treat your internet customers with the same degree of care you treat your on site customers. More

Nice welcoming. Professional sales advisor. Easy to go processing. Helpful team. I highly recommend RAPIDS HONDA. It is the best place for Honda. Thank you processing. Helpful team. I highly recommend RAPIDS HONDA. It is the best place for Honda. Thank you More

Service person counseled me throught a major repair. Very helpful, understanding and professional. Made the huge expense a bit easier to cope with. I find the shop location to be much more convenient Very helpful, understanding and professional. Made the huge expense a bit easier to cope with. I find the shop location to be much more convenient than where I've usually gone for service. More

Great Experience Great vehicles, great service and great people. They would have spent all the time in the world with me, but I was under a time crunch and needed exp Great vehicles, great service and great people. They would have spent all the time in the world with me, but I was under a time crunch and needed expedited. More

I had a great appointment. Changed oil. Rotated tires, and washed car. After I left that I got a warning that my tire pressure was low. And that has never happened until you rotated the tires and washed car. After I left that I got a warning that my tire pressure was low. And that has never happened until you rotated the tires More

Great experience Always treated very well, and work is completed in a timely manner. Prior to Rapids Honda opening I worked with Chad Zastrow and Shane Stegeman at Br Always treated very well, and work is completed in a timely manner. Prior to Rapids Honda opening I worked with Chad Zastrow and Shane Stegeman at Brookdale Honda with my 2006 Civic and have always been very happy. More

Simple Oil Change - Tire rotation I made a same day appointment for an oil change. Service was immediate upon my arrival and completed in a timely fashion. I guess I'm spoiled by my I made a same day appointment for an oil change. Service was immediate upon my arrival and completed in a timely fashion. I guess I'm spoiled by my previous dealership's amenities for people waiting for service. This isn't quite as fancy. More

I went there for standard Service on my Honda (purchased elsewhere). Professional, timely, and I appreciate the free car wash which isn't available at Corwin Honda in Fargo. elsewhere). Professional, timely, and I appreciate the free car wash which isn't available at Corwin Honda in Fargo. More

Most honest workers! Very nice! Got a great car! I'm VERY happy!! I almost left without a vehicle cause I was sad about the car I went for, but they found me an even better car in my price range. I've never happy!! I almost left without a vehicle cause I was sad about the car I went for, but they found me an even better car in my price range. I've never been so happy with car shopping. More

Was fantastic I went for oil change and received great service. I spoke with Christina while waiting and may consider buying a new car in the future. I went for oil change and received great service. I spoke with Christina while waiting and may consider buying a new car in the future. More