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Rapids Honda

Coon Rapids, MN

3.8
2,679 Reviews

1950 Gateway Dr NW

Coon Rapids, MN

55448

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Showing 2,679 reviews

April 10, 2022

Marlin ensure that my concerns were addressed and he was on top of calling me when my car was done with the oil change and he walked me through the services that was completed by the mechanic. More

by CHENGLEE13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlin Haney
Apr 11, 2022 -

Rapids Honda responded

Thanks for your feedback on your recent visit to Rapids Honda. I'm glad to hear that Marlin was able to assist you and that you had such a positive experience. We appreciate your review! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

April 10, 2022

Maintenance always on point. Service agents always friendly; waiting area clean and comfortable, there is free coffee machine and snacks More

by c.cordero
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Mechley, Dawson McCarthy
Apr 11, 2022 -

Rapids Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

April 09, 2022

I think the dealer is good, personally I recommend this dealership for future buying a car. More

by ferhansufiyan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Braun, Wade Gilbertson, Kristina Andriyesh, Myles Van Den Boom, Joel Bringle, Jon Dahl, Logan Nelsen, Hamdija Mustafic, Aida Lane, Omar Mohamed
Apr 11, 2022 -

Rapids Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rapids Honda. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

April 09, 2022

Found some of the extra things my car has after getting home with it. The salesperson didn't inform me of these things. It seems like he should be more familiar with the products. He also added a bunch More

by jodi_napiorkowski
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Logan Nelsen
Apr 25, 2022 -

Rapids Honda responded

I'm sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Jodi, I would appreciate the opportunity to address your concerns. Katie Young General Sales Manager (952) 207-7826 kyoung@rapidshonda.com

Apr 26, 2022 -

jodi_napiorkowski responded

I have tried to call a couple times, but am only getting answering machines and no calls returned. I will try again, but so far this just seems like I am getting no where.

April 09, 2022

The deal started out on the right foot, but, then there was damage and it was agreed to fix the problem. I received a free rental while my car was being worked on. I suggest that the communication should More

by hgranger196259
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Schiltz, Roger Thomas, Marlin Haney
Apr 11, 2022 -

Rapids Honda responded

Thanks for sharing your thoughts about your experience with Rapids Honda. We take all reviews seriously and will share your comments with the team. Thank you for your business. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

April 08, 2022

Great service, fast and efficient. I trust you will take good care of my vehicle More

by terry.ward123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
drew mechley
Apr 08, 2022 -

Rapids Honda responded

Thank you so much for your excellent review, Terry! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. We're always happy to help. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

April 07, 2022

They were helpful in trying to get us the best APR, deal, and the sale.. but just like most sales, once they got the deal done, I barely could get ahold of the salesman anymore. Barely any response to my ema More

by MV
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Drake Thomas
Apr 24, 2022 -

Rapids Honda responded

Thank you for bringing this matter to our attention. Our goal is to make sure everyone that visits the dealership has a top notch experience, and we're sorry that we didn't meet that goal in this case. We hope to be able to turn this situation around for you once we get some more information. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

April 06, 2022

Jake, my salesmen was very helpful, not pushy, and made my car purchase experience very pleasant. More

by melanie9hill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Braun, Bob Wiener
Apr 06, 2022 -

Rapids Honda responded

Thank you! We are glad to hear you enjoyed your experience with Jake, and it was a pleasure having you at the dealership. We appreciate your review! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

April 06, 2022

Always a great experience. Bought my vehicle here and have gotten it serviced here as well. Love it!! More

by emilykirwin01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Young, Chad Zastrow, Marlin Haney, Joel Bringle, Drake Thomas, Bob Wiener
Apr 06, 2022 -

Rapids Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

April 06, 2022

Very friendly and helpful. Helped me understand exactly why products were useful to my life. More

by Jb88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Mohamed
Apr 06, 2022 -

Rapids Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. We look forward to having you as one of our valued customers for many more years to come! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

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