Rapids Honda

Buying a new CRV I had an awesome experience Kevin was very helpful. My husband had done all the research and we just went to pick the color of our New CRV. I had an awesome experience Kevin was very helpful. My husband had done all the research and we just went to pick the color of our New CRV. More

Average Experience I was impressed with the price on the car, but the sticker price is not the actual price for any car sold at the dealership due to automatic treatment I was impressed with the price on the car, but the sticker price is not the actual price for any car sold at the dealership due to automatic treatments, which was not disclosed until negotiation that those were automatically part of the cost. I found that misleading. I felt pressured to sign the first financing offer they came back with and wanted me to sign without seeing a detailed report. also misleading. However, we were able to compromise and found a plan/price that worked for me and my budget. The car is great, but I wish Jacob would’ve showed me how to use the remote start and how to use a few more functions in the car. I also drove away without the antenna for my car. It was left off after detailing. When I came back in the service department was extremely helpful and found/installed the antenna. It’s been two weeks and there has been no personal follow up from my salesperson. There has also been no communication about a part that was ordered and its delivery status. Suggestions for improvement - Personal follow up with guests after purchase - True pricing on cars, the current listed prices are misleading - Send cars off with a full tank of gas, not 5 gallons More

Too soon to judge We had our HRV in for window tinting. It was to be completed the same day, it was not. The delay made it necessary to make time the next day to pick We had our HRV in for window tinting. It was to be completed the same day, it was not. The delay made it necessary to make time the next day to pick up the vehicle. The passenger window has bubbles which we are told to disappear as it cures. Time will tell if this is the case. Tinting is lighter than we expected, it wasn’t really explained how light or dark it would be at the time of purchase. More

Overall Great Experience Everyone that was apart of the process was extremely helpful. After the quick test drive, we were able to discuss a price that benefited both party. Everyone that was apart of the process was extremely helpful. After the quick test drive, we were able to discuss a price that benefited both party. Extremely helpful and would definitely would recommend. More

Great price on CVR, poor performance on secondary sales. Ordered floor mats with vehicle, three weeks after purchase no floor mats. Called three times, same story twice, sorry they ( someone else’s fault of Ordered floor mats with vehicle, three weeks after purchase no floor mats. Called three times, same story twice, sorry they ( someone else’s fault of course) sent the mats to us instead of the purchaser. Once I told them to send them to me, nothing. More

Best experience ever I really liked how relaxed the sales team were, no pressure, just very good information about options to purchase or finance. I was pleased with how I really liked how relaxed the sales team were, no pressure, just very good information about options to purchase or finance. I was pleased with how many vehicles we able to test before we chose. More

great experience Really love the great customer service!! I would recommend this dealership to friends and family. I also love the free car washes; that is a nice add Really love the great customer service!! I would recommend this dealership to friends and family. I also love the free car washes; that is a nice added perk More

Fast and friendly I lost my credit card, inside my drivers side door They didn't find it but he was very friendly and even had me look for myself just in case. I lost my credit card, inside my drivers side door They didn't find it but he was very friendly and even had me look for myself just in case. More

Professional: Took care of every detail My wife and I went in knowing what we wanted, our sales person took the time to go over all aspects of the odyssey. So pleased with there thoughtfuln My wife and I went in knowing what we wanted, our sales person took the time to go over all aspects of the odyssey. So pleased with there thoughtfulness and thoroughness. More

The best dealership in the twin city This is a new dealership with familiar faces. I love the personal touch with each visit. I drive several miles to come to this place because of the se This is a new dealership with familiar faces. I love the personal touch with each visit. I drive several miles to come to this place because of the service I get. You treat every interaction with lots of attention. I know this is a new facility but I hope you keep that up. I enjoyed speaking to people that are not rushed to make the next sale or trying to up sell stuff. Keep it up!!! More