
Rapids Honda
Coon Rapids, MN
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Terrible incompetence from Sales Department specifically Lori and Ken. I spoke to both of them several times about a vehicle. I was told the vehicle was in good shape and available to look at. Lori sounded Lori and Ken. I spoke to both of them several times about a vehicle. I was told the vehicle was in good shape and available to look at. Lori sounded impatient and annoyed at my questions about the availability and condition of the vehicle. She went as far as saying she would go sit on the vehicle to make sure it was there and didn’t sell before we got there. We had close to a 3 hour drive to look at the vehicle. When we arrived close to 3 hours later we were informed the vehicle had sold 2 days prior!!! No one including the manager Ken took a few seconds to verify the vehicle was there during our phone conversations knowing full well how far we had to drive. Just simply unacceptable incompetence. I wouldn’t even give the dealership one star if the system would let me. More
My tires were not rotated or inflated despite being charged for the service. I did not receive the free car wash either. Also, I’ve attempted to contact the dealership three times now to discuss and ha charged for the service. I did not receive the free car wash either. Also, I’ve attempted to contact the dealership three times now to discuss and have not received a call back. More
Rapids Honda has been a great place to buy and service my vehicle. I have had great customer service experiences with everyone I have spoken to at this location. vehicle. I have had great customer service experiences with everyone I have spoken to at this location. More
Great service very kind salesperson. The process was fast and easy felt like less than hour and I was out the door with new car. I recommend to anyone out there if you looking for frie The process was fast and easy felt like less than hour and I was out the door with new car. I recommend to anyone out there if you looking for friendly services. Thank you More