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Rapids Honda

Coon Rapids, MN

3.8
2,679 Reviews

1950 Gateway Dr NW

Coon Rapids, MN

55448

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Showing 2,679 reviews

February 17, 2022

I have used Rapids Honda for oil changes and repairs. Each time I have been impressed with their friendly, efficient and helpful customer service. I will continue to service my vehicles at Rapids Honda. More

by srjohnson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Zastrow
Feb 18, 2022 -

Rapids Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

February 17, 2022

Chad took care of my appointment and huber ride in a timely and professional manner. More

by vsschmitz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Zastrow
Feb 18, 2022 -

Rapids Honda responded

It's fantastic to hear that Chad provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing Rapids Honda! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

February 16, 2022

New nice place,very good services and friendly staff,they care for everyone and everything! More

by 1900fani
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Braun, Wade Gilbertson, Roger Thomas, Kristina Andriyesh, Joel Bringle, Kade Hemme, Logan Nelsen, Drake Thomas, John Schuster, Dawson McCarthy
Feb 16, 2022 -

Rapids Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

February 16, 2022

The service received was excellent. Chad communicated when needed and provided the car as promised.. Thank you Rapid Honda for the great service More

by raysipe2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Zastrow
Feb 16, 2022 -

Rapids Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Ray, and it's great to hear about your excellent experience here at Rapids Honda. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

February 16, 2022

The staff was great they processed the paperwork extremely quickly. All the personnel were awesome. More

by lanceahutchinson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Young, Aida Lane
Feb 16, 2022 -

Rapids Honda responded

Thanks for sharing your thoughts about your experience with Rapids Honda. We appreciate your business and hope to see you again soon! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

February 16, 2022

had an auto butler reapplication appointment. my car interior, and exterior after the procedure was dirtier than when it was dropped off. disappointed More

by starskie96
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn Richter
Mar 03, 2022 -

Rapids Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Lance Spah Service Director (952) 207-7860 lspah@rapidshonda.com

February 15, 2022

I want to thank Rapids Honda for reminding me how deceptive a Dealership can be, with all the New cars I have bought, add on's were explained in detail, not here, they just add them on and you can't More

by saiko_automotive
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roger Thomas, Aida Lane
Mar 03, 2022 -

Rapids Honda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Katie Young General Sales Manager Rapids Honda (952) 207-7826 kyoung@rapidshonda.com

February 15, 2022

Pushy to add on stuff that you don't want or need. Will not go back. Only thing that was great was the sales person. More

by Ace
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Katie Young, Jorge "Jorch" Espinosa
Mar 03, 2022 -

Rapids Honda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Ken Grantwit Marketing Manager Rapids Honda (952) 207-7887 kgrantwit@rapidshonda.com

February 15, 2022

Need improvement customer service and help customers on time at least give proper response fulfil costomer need More

by mushtaq.ahmed1486
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kristina Andriyesh
Mar 03, 2022 -

Rapids Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Ken Grantwit Business Marketing Manager (952) 207-7887 kgrantwit@rapidshonda.com

February 15, 2022

I got a truck from them they said they would fix the problem by the next day that was Thursday it’s now Tuesday. And the sales men does not call back with in 2 days of a call More

by spoonerkellen55
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Katie Young, Drake Thomas
Mar 03, 2022 -

Rapids Honda responded

Kellen, providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this Ken Grantwit Business Marketing Manager (952) 207-7887 kgrantwit@rapidshonda.com

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