Rapids Honda

Friendly staff and helpful with any questions I had. Showed me a comfortable area to wait for my vehicle Showed me a comfortable area to wait for my vehicle More

Everyone was amazing and the customer service was top notch! Thanks you for all your help with my van. notch! Thanks you for all your help with my van. More

Perfectthe staff was amazing and professional. Went Perfect the staff was amazing and professional. Went above and beyond the call of duty Perfect the staff was amazing and professional. Went above and beyond the call of duty More

Rapids Auto, as usual, was very attentive to my needs. Wade listened to what I was looking for and was able to meet my needs. Wade listened to what I was looking for and was able to meet my needs. More

Listen to my concern and changed the battery of my car. Agents are friendly and accommodating. Agents are friendly and accommodating. More

Our experience at Rapids Honda was stellar. The process of purchasing our vehicle from them was so straightforward, clear, and quite frankly pleasant. From the sales floor to the business office, they all of purchasing our vehicle from them was so straightforward, clear, and quite frankly pleasant. From the sales floor to the business office, they all worked seamlessly together to ensure we where informed with each step. Their coffee was surprisingly good too. More

I DO NOT RECOMMEND THIS DEALERSHIP AT ALL! They are all arrogant, lying a**hats. I bought my 2020 Chevy suburban from here in September 2021. I have had nothing but issues with them since. Appointment issu arrogant, lying a**hats. I bought my 2020 Chevy suburban from here in September 2021. I have had nothing but issues with them since. Appointment issues, phone calls not being returned, given the run around and the service department giving you the run around and wrong information. After the first time my service engine light came on after 2 months of having it, I dropped off my suburban (made the appointment 2 days prior) and they called me 20 minutes later and told me I needed to bring it to Chevy because of my warranty (couldn't the guy have told me that when I made my appointment), but yes fine my mistake. My husband went to pick it up the next day and my suburban was backed up into a tree- so sitting against a tree trunk for over 24 hours. The service manager apologized and gave his card and said we would be in touch. I called the next day and had one conversation with him, he told me to call him when I was ready to bring it in for the first oil appointment and they will check out the body work from where it was backed into a tree at the same time. Well I have called 3 times and haven’t gotten a call back. So I showed up today for my oil appointment, demanded to talk to the manager who never came out to talk to me. I asked one of the car sales men to get me a manager and responded to me in a very rude tone and asked me why I needed a manger. Proceeded to tell me that the sales manager wouldn't be able to help me. After 40 minutes of sitting here, the service department worker comes out to tell me that they don’t have the filter for my truck and they needed to go get one. I told him that whoever I talked to on Monday mentioned they would need to get a filter. I told him if you can’t have it in stock by Wednesday when I come in, I will make my appointment at a later date so you have more time to get a filter because I would like for it to be there so we don’t run into this issue when I am there for my appointment. Well of course they didn’t take care of this before I arrived like they should have. I told the service guy I would like for Lance Spah, the manager to come out and have a conversation with me and he said I will tell him he would like to talk to him. He never came out. After 2 hours of waiting for an oil change, my vehicle was done. I had officially figured out who Lance was because I heard someone say his name. He had walked by me at least 10 times during this entire 2 hours I was there. When I went to the service area to check out, I demanded to talk to lance again. They told me he was busy, I said I would wait. After 10 more minutes of waiting, they told me his vehicle was gone and they weren't sure if he went to the bank or home for the day. He did finally reach out the other day after I filled out another rating about him thats emailed to me and the service department. I told him I filed a complaint with cooperate and I got a call 35 minutes later from Lance. I refuse to talk to him or return his phone calls. I REGRET BUYING MY VEHICLE FROM THIS PLACE AND PLEASE DON’T GIVE THEM YOUR BUSINESS. More

Service personnel are awesome. Oscar was very very professional. Greeted me at the door and was professional. Greeted me at the door and was More

Great service and always help me wen we need service on the car and for been so nice with my wife great people awesome service. the car and for been so nice with my wife great people awesome service. More

Everyone in the service department is very pleasant to deal with. It was an easy fix and no one tried to "sell" me anything extra that was unnecessary. I appreciated that. deal with. It was an easy fix and no one tried to "sell" me anything extra that was unnecessary. I appreciated that. More