Rapids Honda

Wonderful staff, Kristina and Aida were particularly helpful. The car is new but there were several intricate processes which Kristina handled well. All in all a good buying experience. helpful. The car is new but there were several intricate processes which Kristina handled well. All in all a good buying experience. More

The people are nice and helpful. Great experience. Dealership is nice and clean. Great service Dealership is nice and clean. Great service More

Rapids Honda has a great staff, they always seem to go the extra mile to service my HR-V the extra mile to service my HR-V More

I had very fine service when I recently brought my Odyssey in to have it serviced. During that time I had a very nice conversation with a sales representative on what might be available in used cars. Odyssey in to have it serviced. During that time I had a very nice conversation with a sales representative on what might be available in used cars. More

Was very happy how the car worked out for me. There was a car available we we came to visit you. a car available we we came to visit you. More

Very friendly staff even though there was a wait time to be greeted when coming in for an appointment. be greeted when coming in for an appointment. More

The service team was excellent! Chad Z does a great job explaining what needed to be done on our used Honda… and H (Hamdija) did a great job with the purchase of our new Passport! No pressure, just friendl explaining what needed to be done on our used Honda… and H (Hamdija) did a great job with the purchase of our new Passport! No pressure, just friendly service all around…. More

John was great to deal with. More then fair on negotiation of trades in. Would recommend to others. negotiation of trades in. Would recommend to others. More

DO NOT GO TO THIS DEALERSHIP. The sales people and sales managers are incredible deceptive. I went there to look at a vehicle that was listed on their website and when I got there, it wasn't on the lot. T managers are incredible deceptive. I went there to look at a vehicle that was listed on their website and when I got there, it wasn't on the lot. That should've been my first red flag but I digress. The sales person, Jorge, asked what I was looking for in a vehicle. I said specifically I wanted three things-all wheel or four wheel drive, an SUV, and a trailer hitch. He said he'd look to see what they had. He came back with a 2018 Honda CR-V with all sorts of bells and whistles but not a trailer hitch. I asked about the hitch-he said, oh yeah, we'll take care of that! Which to me meant that they would install one at no additional cost. Well...when it came time for that installation there is no order for it and he, of course, refused to return my calls. The service manager asked him repeatedly to call me. NO CALLS. I emailed the salesman, NO RESPONSE. Today, the sales supervisor called me and said that they did not say they'd do the hitch. She was condescending, arrogant, and absolutely not apologetic. She repeatedly said my name wrong and, of course, defended her salesman. RIDICULOUS. When spending the amount of money I did, one would think they would be willing to at least compromise. I was crystal clear from the moment I sat down with what I wanted. They did no offer a discount or anything. I paid for an expensive vehicle and they offered NOTHING. What would it cost them to install the hitch? Very little in the grand scheme of things...yet..nothing. DO NOT BUY FROM THIS DEALERSHIP. Go anywhere else. They do a bait and switch and do not stick to their promises. And they do not communicate. They are the epitome of slick sales people-from the top down. More

The customer service team at Rapids Honda was very pleasant to work with. They were professional and knowledgeable in the work they do. They seem always do an awesome job with my car whenever I need. pleasant to work with. They were professional and knowledgeable in the work they do. They seem always do an awesome job with my car whenever I need. Thank you !! More