Rapids Honda

Charged for a “diagnostic” service when I already knew the problem was the AC condenser that has been shown to be a problem in several other Honda Civics in that period of product. It was disappointing th the problem was the AC condenser that has been shown to be a problem in several other Honda Civics in that period of product. It was disappointing that I could have just paid for the repairs, but instead was charged for an unnecessary diagnostic that resulted it the same outcome. More

I enjoyed the experience until I ran into a problem before I came back to give a copy of my title. Unhappy that my sales rep didn't bother with my email to let him know and ask for help. before I came back to give a copy of my title. Unhappy that my sales rep didn't bother with my email to let him know and ask for help. More

Fast, convenient, friendly, and all around helpful. Always reliable and honest. I come to this place for many many oil changes now as well as other services and have yet to be disappointed once. Everyo Always reliable and honest. I come to this place for many many oil changes now as well as other services and have yet to be disappointed once. Everyone is friendly and very helpful. Would come back any day for all my car services. More

Great service, great people, great environment, they always work as a team. I’ll recommend 100 to all my friends and family to come and visit Rapids Honda always work as a team. I’ll recommend 100 to all my friends and family to come and visit Rapids Honda More

This was my first time visiting and although my problem was missed diagnosed, they was willing to make me satisfied. I had a good experience. Thanks was missed diagnosed, they was willing to make me satisfied. I had a good experience. Thanks More

Found the car we were looking for, priced right and backed by a lifetime drivetrain warranty. On top of that, Jon took care of us, including providing lunch while we waited as he helped detail the car backed by a lifetime drivetrain warranty. On top of that, Jon took care of us, including providing lunch while we waited as he helped detail the car to our satisfaction. It was also reassuring to have a Ford expert like Kevin go through the car with us and answer all our questions. More

Love this dealership. From sales to finance to service...excellent place to do business. The free car washes are a fantastic perk as well. Highly pleased. service...excellent place to do business. The free car washes are a fantastic perk as well. Highly pleased. More

No problems whatsoever. Found a nail in my tire, got it patched, oil changed, tires rotated. It all went well and in good time. Thanks patched, oil changed, tires rotated. It all went well and in good time. Thanks More

I be was in a car accident that totaled my vehicle. Vehicle shopping was the last thing on my mind and I had no time to spare. Jorge understood my limited time and helped me find the perfect vehicle an Vehicle shopping was the last thing on my mind and I had no time to spare. Jorge understood my limited time and helped me find the perfect vehicle and had me in and out with a vehicle my family and I absolutely love!! Plus Jorge made the experience fun and stress free!! Thank you so much Jorge and Joe!!! Katie give them a raise or a bonus!! More

First of all, I hate buying cars and kept my last one for 18 years (337,000 miles on it). I was dreading the whole experience, but Roger was great to work with and has been responsive to my questions and he 18 years (337,000 miles on it). I was dreading the whole experience, but Roger was great to work with and has been responsive to my questions and helping me set up my new (used) car with my phone, etc. You can imagine my old car had none of today's technology. I do think the non-negotiable add ons (Auto Butler and Diamon Fusion) should have been included in the price of the car in listing and that leaves me with the nagging feeling that I overpaid even with the websites telling me the base was an excellent price for a 2019 CR-V with very low mileage. My other reason for only 4 stars is they couldn't remove all the scratches on the hood and now they are "protected" with the Clearshield. I would have wanted to take it to a body shop to get it fixed better first. That aside, the service department is top notch. Even the facility design has plenty of space, it's clean and bright and easy access to the staff who have been a wonder to work with. I would like to especially call out Marlin and Lucas who have helped so much with all the things that needed to be addressed in purchasing my new car. A service department can make or break a dealership in my opinion and I have confidence that we will continue a positive relationship for many years. More