Rapids Honda

I wasn't going to respond since my experience wasn't a good one but I keep getting feedback requests. So here you go. I stopped by for a comp oil change. Following the oil change I drove about three miles good one but I keep getting feedback requests. So here you go. I stopped by for a comp oil change. Following the oil change I drove about three miles and the oil light came on. Brought the unit back and was told that the oil filter gasket was torn. If the gasket was damaged it should have been detected. Strangely enough a guy in the waiting room asked what had happened and he said the exact same thing happened to him. Fortunately no vehicle damage had occurred but the tech indicated that almost all of the oil had drained out. With this experience it's safe to say I won't be back for my second comp oil change or any other service. Hopefully the requests for my feedback will stop now. More

Took a lot longer then it should had but I was happy with the accommodation for the longer wait. Overall not a bad experience that day. the accommodation for the longer wait. Overall not a bad experience that day. More

I be was in a car accident that totaled my vehicle. Vehicle shopping was the last thing on my mind and I had no time to spare. Jorge understood my limited time and helped me find the perfect vehicle an Vehicle shopping was the last thing on my mind and I had no time to spare. Jorge understood my limited time and helped me find the perfect vehicle and had me in and out with a vehicle my family and I absolutely love!! Plus Jorge made the experience fun and stress free!! Thank you so much Jorge and Joe!!! Katie give them a raise or a bonus!! More

Rodger was very easy to work with did a great job of explaining everything about the Passport. Along with all aspects of leasing a car form Honda. explaining everything about the Passport. Along with all aspects of leasing a car form Honda. More

First of all, I hate buying cars and kept my last one for 18 years (337,000 miles on it). I was dreading the whole experience, but Roger was great to work with and has been responsive to my questions and he 18 years (337,000 miles on it). I was dreading the whole experience, but Roger was great to work with and has been responsive to my questions and helping me set up my new (used) car with my phone, etc. You can imagine my old car had none of today's technology. I do think the non-negotiable add ons (Auto Butler and Diamon Fusion) should have been included in the price of the car in listing and that leaves me with the nagging feeling that I overpaid even with the websites telling me the base was an excellent price for a 2019 CR-V with very low mileage. My other reason for only 4 stars is they couldn't remove all the scratches on the hood and now they are "protected" with the Clearshield. I would have wanted to take it to a body shop to get it fixed better first. That aside, the service department is top notch. Even the facility design has plenty of space, it's clean and bright and easy access to the staff who have been a wonder to work with. I would like to especially call out Marlin and Lucas who have helped so much with all the things that needed to be addressed in purchasing my new car. A service department can make or break a dealership in my opinion and I have confidence that we will continue a positive relationship for many years. More

Great service and very friendly staff. I always know you have my best interest in mind to care for my car. Thank you very much have my best interest in mind to care for my car. Thank you very much More

Went to Richfield Honda for better services and better communication the offers wernt properly demonstrated to a buyer especially to a previous Honda buyer from rapids communication the offers wernt properly demonstrated to a buyer especially to a previous Honda buyer from rapids More

We had a pleasant experience and will most likely be switching service iver to this dealership for future needs. Would like information on multiple purchase oul changes at a discounted rate. Where you p switching service iver to this dealership for future needs. Would like information on multiple purchase oul changes at a discounted rate. Where you pre pay for a bundle and use when needed. More

Friendly and Quick. From the moment I entered the building to closing out on the deal, Jorge was amazing. He listened to my needs and provided his opinion and helped me assess my options. It never fe building to closing out on the deal, Jorge was amazing. He listened to my needs and provided his opinion and helped me assess my options. It never felt like he was trying to sell too much and felt like as if he was shopping for himself; which allowed me to more trusting towards him and his opinions. This helped in the overall process of buying new car seamless and quick More

Great service and great company. The people that work upfront very friendly and always willing to help with whatever you need. Would definitly recommend to people. upfront very friendly and always willing to help with whatever you need. Would definitly recommend to people. More