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Rapids Honda

Coon Rapids, MN

3.8
2,679 Reviews

1950 Gateway Dr NW

Coon Rapids, MN

55448

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Showing 2,679 reviews

September 02, 2021

Great service and very friendly staff. I always know you have my best interest in mind to care for my car. Thank you very much More

by terry.ward123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Richter, Scott Andrews
Sep 02, 2021 -

Rapids Honda responded

Thank you, Terry, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

September 02, 2021

I wasn't going to respond since my experience wasn't a good one but I keep getting feedback requests. So here you go. I stopped by for a comp oil change. Following the oil change I drove about three miles More

by mike.biederman26
Recommend Dealer
No
Employees Worked With
Don't know the techs name
Sep 16, 2021 -

Rapids Honda responded

Thank you for providing this feedback, Mike, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Lance Spah Service Director (952) 207-7800 spah@rapidshonda.com

September 02, 2021

Went to Richfield Honda for better services and better communication the offers wernt properly demonstrated to a buyer especially to a previous Honda buyer from rapids More

by ashaahmed50
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Katie Young, Roger Thomas
Sep 16, 2021 -

Rapids Honda responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Roy Lacey General Manager (952) 207-7800 rlacey@rapidshonda.com

September 02, 2021

Took a lot longer then it should had but I was happy with the accommodation for the longer wait. Overall not a bad experience that day. More

by chumoua81
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Lutz
Sep 03, 2021 -

Rapids Honda responded

Thank you for your review! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're sorry for the longer than expected wait. Thank you again for choosing Rapids Honda, we look forward to having you as one of our valued customers for many more years to come! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

September 01, 2021

Great, fast and friendly service, kept me up to date with the progress on vehicle repairs. Overall I am very satisfied with the service at the visit. More

by tori.lesch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Zastrow
Sep 01, 2021 -

Rapids Honda responded

Thank you, Tori! Here at Rapids Honda, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

September 01, 2021

It was great that they reminded me of my upcoming service (that I had forgotten about) and we're helpful and made it up a pleasurable experience. More

by SPETERSEN99
Recommend Dealer
Yes
Employees Worked With
Shawn Richter
Sep 01, 2021 -

Rapids Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

September 01, 2021

Friendly and Quick. From the moment I entered the building to closing out on the deal, Jorge was amazing. He listened to my needs and provided his opinion and helped me assess my options. It never fe More

by lkc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Young, Jorge "Jorch" Espinosa
Sep 01, 2021 -

Rapids Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jorge met your expectations. Thank you again for choosing Rapids Honda, we look forward to having you as one of our valued customers for many more years to come! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

September 01, 2021

Great service and great company. The people that work upfront very friendly and always willing to help with whatever you need. Would definitly recommend to people. More

by quintonlewis.qr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar
Sep 01, 2021 -

Rapids Honda responded

Thank you! Oscar and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rapids Honda. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

September 01, 2021

It was really a great experience buying my new CRV at this dealership. Sales person was customer centric and helpful through out the process. Very friendly and informative staff! More

by Hemang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Young, Jorge "Jorch" Espinosa, Scott Andrews
Sep 01, 2021 -

Rapids Honda responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new CRV! All of us at Rapids Honda are glad to have you as a customer. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

September 01, 2021

We had a pleasant experience and will most likely be switching service iver to this dealership for future needs. Would like information on multiple purchase oul changes at a discounted rate. Where you p More

by Mary jo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Khilans
Sep 01, 2021 -

Rapids Honda responded

Mary Jo, Congratulations on your new vehicle! We are so glad that Luke had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

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