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Rapids Honda

Coon Rapids, MN

4.4
2,674 Reviews

1950 Gateway Dr NW

Coon Rapids, MN

55448

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Showing 2,674 reviews

August 30, 2021

Very accommodating and pleasant to work with and answered all my questions. Car came on time and they made sure everything was ready to go and detailing was spotless. More

by codyfusenig
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Young, Myles Van Den Boom
Aug 31, 2021 -

Rapids Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle and please let us know if we can help you with anything else! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 29, 2021

Great service and worked with me to get into my desired vehicle at a workable price. I would recommend. Jake was courteous and a true professional. More

by andrea.jackley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Braun
Aug 29, 2021 -

Rapids Honda responded

Thank you, Andrea, for taking the time to share your thoughts on working with our team member, Jake. We're glad to hear he delivered such a great experience! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 29, 2021

I had a great experience at this dealership. The job got done fast and efficiently with great customer service! I would definitely come back again! More

by lindseylaubach22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Zastrow, Chad Zastrow
Aug 29, 2021 -

Rapids Honda responded

It's fantastic to hear, Lindsey, that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Rapids Honda! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 28, 2021

Flew up there from out of state. Bottom of car has pretty severe corrosion. Honest salesman would have disclosed this. Stay away from this place. More

by am723
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jake Braun
Sep 14, 2021 -

Rapids Honda responded

Providing a positive experience is our top priority, and we're sorry that we failed here. All customer feedback is important to us, and we thank you for bringing this matter to our attention. We look forward to discussing your visit in greater detail and clearing up any issues we can. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 27, 2021

I will never return to Rapids Honda. Worst service ever. They charged me 100.00 and told me gas cap was not on tight. My AWD light was on so returned and and was told it was a sensor. They said they would c More

by cdawson2122
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chad Zastrow, Shawn Richter
Sep 13, 2021 -

Rapids Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 27, 2021

Poor customer service from the moment I purchased my vehicle from this dealership that has led to nothing but headaches and regrets. A simple repair on that same vehicle led to three trips in and a thre More

by blainechaulklin
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luke Khilans
Sep 13, 2021 -

Rapids Honda responded

Blaine, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 27, 2021

Rapids Honda goes above and beyond when it comes to customer satisfaction. I was having some issues with my brakes and they got me in right away and fixed the problem. Highly recommend bringing your ve More

by Kristina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Nelson
Aug 28, 2021 -

Rapids Honda responded

Kristina, Thank you for your business and this review. We're happy to hear Andrew and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 26, 2021

Very courteous and prompt! They completed the work quickly and even washed my car when they were finished servicing it. The little details make a good impression. More

by Karen G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Richter
Aug 26, 2021 -

Rapids Honda responded

Thank you for choosing Rapids Honda, Karen, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 26, 2021

All the staff is super friendly. Service is fast. They inform you of needed service and offer options, recommend time frames to get the work done. More

by dickyd07
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Zastrow
Aug 26, 2021 -

Rapids Honda responded

Thanks for your feedback on your recent visit to Rapids Honda. We're glad to hear that you had such a positive experience, and we look forward to seeing you again! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 26, 2021

Promise big , deliver small describes this dealership. Was told floor mats and undercoating included. They reneged on the undercoating sending me a check instead. Floor mats were made available 2 months a More

by fordsrule65
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wade Gilbertson
Sep 12, 2021 -

Rapids Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

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