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Ray Catena Lexus of Freehold

Freehold, NJ

5.0
1,139 Reviews

4264 U.S. 9

Freehold, NJ

07728

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1,139 Reviews of Ray Catena Lexus of Freehold

July 17, 2020

Everyone at Ray Catena of Freehold makes you feel good my sales person John Mezzino was one of the nicest persons to deal with and I would recommend him to anyone. Keep up the good work. Thank you all. More

by Geoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Mezzino, Giuseppe Insinga
Jul 17, 2020 -

Ray Catena Lexus of Freehold responded

We are happy to know John was a pleasure to deal with and we appreciate your great feedback!

July 17, 2020

Appreciation for outstanding service. A special thank you to Daniel Strasser and the reps who serviced my Lexis 300 recently. The detailing of my vehicle was the best I ever received. My c More

by mpjapril16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meghan , receptionist ...always helpful !, Ed Pistola, Daniel Strasser, Eric Cohen
Jul 17, 2020 -

Ray Catena Lexus of Freehold responded

Thank you for taking the time to provide us with your positive feedback. We are pleased to hear your recent service experience was a great one!

July 16, 2020

just bought a new RX350 I just bought a new RX 350 in the middle of a pandemic. The dealership practice social distancing and wiped down disinfected all surfaces. Felt safe More

by top tomato
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernard Tremblay
Jul 17, 2020 -

Ray Catena Lexus of Freehold responded

We appreciate your loyalty to Ray Catena and we are happy to know during these uncertain times we were able to make you feel safe and comfortable during your visit! Thank you for the wonderful feedback on your experiences with Bernard!

June 29, 2020

Wonderful experience at Ray Catena Lexus Once again, our experience in purchasing a new car from Mr. Bernard Tremblay at Ray Catena Lexus of Freehold was wonderful. Mr. Tremblay presented inf More

by Timpano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernard Tremblay, Kyle Sager
Jun 30, 2020 -

Ray Catena Lexus of Freehold responded

We appreciate your wonderful feedback, and are pleased to hear Bernard was informative and a pleasure to work with. Thank you again and we look forward to seeing you again in the future!

June 19, 2020

Bernard is truely the consummate professional salesmen,Bernard took the time to answer all of our questions and address all of our concerns,we would definitely be back to see Bernard in the futur More

by Nmonaco4
Recommend Dealer
Yes
Employees Worked With
Bernard Tremblay, Adam Brenner
Jun 19, 2020 -

Ray Catena Lexus of Freehold responded

We are happy to hear of your wonderful experience with Bernard and we thank you for providing us with your feedback!

June 17, 2020

We had a fantastic experience with Bernard. He was professional, knoweldgeable, and patient with our questions. We really appreciated how open and accomodating he was throughout the entire process. More

by LML
Recommend Dealer
Yes
Employees Worked With
Bernard Tremblay
Jun 17, 2020 -

Ray Catena Lexus of Freehold responded

Thank you for taking the time to provide us with your positive feedback, we are excited to hear of your fantastic experience with Bernard!

June 12, 2020

Bernard Tremblay continues to be an excellent sales person. I have bought all of my Lexus automobiles since 1996, over 20 vehicles from Bernard. The dealership treats me very well and appreciates my bu More

by rkershna
Recommend Dealer
Yes
Employees Worked With
Bernard Tremblay
Jun 12, 2020 -

Ray Catena Lexus of Freehold responded

We appreciate your kind words and loyalty to Lexus of Freehold, we are pleased to hear Bernard has been excellent to work with over the last 20 years!

June 07, 2020

Fair priced with world class service Bernard was professional, knowlegedable and fair through the entire process. Thanks for a great experience. Looking forward to coming back for the fr More

by Todd C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernard Tremblay
Jun 08, 2020 -

Ray Catena Lexus of Freehold responded

Thank you for the positive feedback, we are pleased to hear Bernard was professional and knowledgable throughout your entire process!

May 13, 2020

The staff are very polite and accommodating, always provide excellent service despite of covid-19. The place is clean and very organize. Thanks so much for the wonderful service. More

by Maria C
Recommend Dealer
Yes
Employees Worked With
Paul Agrait
May 14, 2020 -

Ray Catena Lexus of Freehold responded

We appreciate your kind feedback and we thank you for taking the time to provide us with your positive feedback on your experience.

April 29, 2020

LAST MINUTE I had made a deal with Lexus of Freehold for a 2020 RX350, agreed to the price gave a down payment then was called the following day with and an attem More

by EMTJOHNNYD
Customer Service
Recommend Dealer
No
Employees Worked With
John Mezzino
Apr 29, 2020 -

Ray Catena Lexus of Freehold responded

John, I am very sorry to hear about your disappointment. We were hoping to move ahead with the agreed upon transaction but the demand with zero miles on the car isn't a fair request. We were able to locate a vehicle locally to speed up the delivery process but we drive cars back and forth for local dealer trades, a process that happens quite often in our business. Even the cars we have in stock have miles on them from our mandatory PDI process closely followed by Lexus corporate. If you are ok with a few miles on the vehicle, we can move ahead with the transaction you and John made. John spent a lot of time over the last few days working all your specification needs out with you, I would hate for him not to be your Lexus representative moving forward. We will fully inspect the vehicle when we pick it up from the trading dealership and will take great care in driving it back to our dealership. With all you've been through I will ensure this to be a painless process the rest of the way. Please contact me to discuss this further. Joel Cohen General Manager Ray Catena Lexus of Freehold Phone (732) 410-2900

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