Ray Catena Lexus of Freehold

Their technician broke my car AC then charged me for fixing it. I brought my car in for battery replacement. The A/C was working perfectly as we turned in on when we drove to the dealership. After the fixing it. I brought my car in for battery replacement. The A/C was working perfectly as we turned in on when we drove to the dealership. After they replaced the battery, the AC stopped working. We brought it back to Lexus, We informed that head technician that the issue was definitely related to the battery change so they have to find out what they missed to reset. After over an hour, we went back to pick up the car and was told that the A/C was workinfg fine and that there was nothing wrong with it. I stepped out to check, my husband stayed behind in the office to wait for the keys. To my surprise, they charged us $158. I went back to complain because first of all, the head technician said they didn't have to do anything because the A/C was working. Secondly, he told us that he would call me first before doing anything that may incur any charges but he never called. Lastly, I was pretty sure that the A/C problem was related to the battery change so why did Lexus billed us when all they did was to try to fix the problem that they created? When we got home, I did more research. It happened to many car owners that the A/C didn't work after a battery change because the technician missed to reset something. And I strongly believe that that was the case here also. I called Lexus again to complain about the charge and spoke with a Jasmin or Jass who hang up on me while I was explaining the reason for the dispute. That's after she stated that they had to compensate their technician for looking into the A/C issue. Jasmin/Jass or whatever your name is - You have to compensate your technician. We don't. My car A/C broke after your technician replaced the battery so it's your responsibility to fix the problem. You cannot bill customers every time your technicians have to look into a problem that they created More

I would give them a 100 stars if I could! Amazing experience! Wanted to trade in my LC500 but was really hard pressed on making time to actually visit a dealership. Mike along with Ilyas made it such experience! Wanted to trade in my LC500 but was really hard pressed on making time to actually visit a dealership. Mike along with Ilyas made it such an amazingly painless experience. Ended up walking out with not one but two RX350's spec'd out exactly as I wanted them to be. Also worth mentioning would be that I had aftermarket wheels on the LC500 on which I lost the lugnut key for. They not only made several trips to my house trying different key's but also the extremely knowledgeable tech staff managed to get the wheels off without damaging the rims. Mind you that I have owned plenty Lexus's and been around plenty Lexus dealerships in NY/NJ area but this gem of a dealership will be my forever and for always from this point on! If you are looking for a used or a new car, look no more! This is where you want to spend your money where the people will go above and beyond to make things happen for you! More

We have worked with Alex Dragos for many years and once again he has exceeded our expectations. Making the impossible a reality, Alex is honest, friendly and transparent when making a deal stress free. He again he has exceeded our expectations. Making the impossible a reality, Alex is honest, friendly and transparent when making a deal stress free. He is the BEST and we are very grateful even accommodating our young children in the showroom. We will continue our returning business and let our family and friends know to only deal with Ray Catena for your car needs. Thank you Alex!! More

This is the best Lexus dealership in the state of New Jersey. be mindful that this is my third Lexus. My apologies I only dealt with the service department which is OUTSTANDING!!!! And if this departmen Jersey. be mindful that this is my third Lexus. My apologies I only dealt with the service department which is OUTSTANDING!!!! And if this department is AMAZING imagine what the Sales Department is like..... But I will keep you guys updated over the years.... More

David Swan was wonderful to deal with. He arranged for the service on my auto exactly as I requested. I will return to your dealership for my next visit. the service on my auto exactly as I requested. I will return to your dealership for my next visit. More

We purchased our first Lexus last Saturday ( 3/20/21) and we were fortunate to have Pierre Gonzales as our sales person.. Pierre is open, friendly, professional and patient. He knows his cars and was easy to we were fortunate to have Pierre Gonzales as our sales person.. Pierre is open, friendly, professional and patient. He knows his cars and was easy to speak to. If you are looking for a Lexus Pierre and Ray Catena Lexus of Freehold is the place to go. G More

Giuseppe is our favorite service consultant at Ray Catena Lexus. He is extremely cordial, trustworthy and makes everyone feel welcomed. We look forward to our visit because we know he will provide great ser Lexus. He is extremely cordial, trustworthy and makes everyone feel welcomed. We look forward to our visit because we know he will provide great service. More

Pierre Gonzalez is a wonderful Sales Consultant. He shows extreme professionalism, courtesy, respect, friendliness and knowledge. I am very happy with the service and I love my new Lexus. shows extreme professionalism, courtesy, respect, friendliness and knowledge. I am very happy with the service and I love my new Lexus. More

STAY AWAY!!! Just returned car after leasing two lexuses in row. After a few days I got a bill for $1200 for excessive wear. Car was in perfect condition when i returned it. with 39k miles instead of 45k th in row. After a few days I got a bill for $1200 for excessive wear. Car was in perfect condition when i returned it. with 39k miles instead of 45k that i payed for. I have been leasing cars for the past 20 years never ever seen anything like that!!! In competitive market like today to do something like that - is not smart! Lexus you got my 1200$ - YOU LOST ME AS A CUSTOMER! Dear customers: STAY AWAY FROM THIS DEALER AND THIS BRAND! More

I just moved here from Staten Island and went to Ray Catena Lexus for service for the first. I have to say it is by far the Best Service I have had with a car -Paul my service writer was a gentleman and Catena Lexus for service for the first. I have to say it is by far the Best Service I have had with a car -Paul my service writer was a gentleman and professional. I brought the car in for a recall and 10k service at 8am. I had the car back by Noon. With a full tank of gas, washed inside and out and recess courteous car. Oh - no issues with the service. I will most definitely lease my next car from Ray Catena. Thank you Rob More