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Ray Catena Lexus of Freehold

Freehold, NJ

5.0
1,139 Reviews

4264 U.S. 9

Freehold, NJ

07728

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1,139 Reviews of Ray Catena Lexus of Freehold

November 18, 2020

My most recent visit was to get the apple car play update done on my 2018 NX300. When I arrived, Daniel had a loaner ready and waiting for me. He was quick to get the update done and was extremely pleasant t More

by Carguru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Strasser
Nov 18, 2020 -

Ray Catena Lexus of Freehold responded

Thank you for the kind review! We strive to deliver efficient service, and it is wonderful to hear that this was reflected in your time working with Daniel. Safe travels in your 2018 Lexus NX 300, and we hope to work with you again at Ray Catena Lexus of Freehold!

November 13, 2020

Jonathan was extremely helpful during the process, probably the most straightforward and easygoing salesperson I've worked with . He answered my questions promptly and was courteous as well. We have a More

by XL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Bivens
Nov 13, 2020 -

Ray Catena Lexus of Freehold responded

Thanks for sharing your kind remarks. It's a pleasure to hear that Jonathan was extremely helpful and able to answer your questions. We appreciate hearing that you're willing to recommend us so highly too, thanks again!

November 12, 2020

This dealer needs to change the way they do business. They will take your trade in and mark up double what they will give you after you walk away. I traded a showroom condition Lexus SC430 that they told More

by Carguru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Brenner
Nov 12, 2020 -

Ray Catena Lexus of Freehold responded

I am truly sorry you are upset. I totally understand why you would feel this way, from what I understand you had your car online for more money than you accepted as a trade value. We do have a better platform to sell older vehicles but also keep in mind, we have to honor any issues the car may have over a certain length of time which could result in additional cost to the dealership. Lastly it does take a lot of time for our staff to correct any mileage discrepancies (we showed where Carfax listed the mistake to you, this was an accurate statement) After reading this I hope you consider changing your review, Christine delivered an excellent customer experience, proven by the text you sent to her. We would ask if you please refrain from sending her nasty comments about our management team though. Other than listing your trade in with a profit which is what our business model is based on I don’t think we’ve done anything wrong. Joel Cohen General Manager Ray Catena Lexus of Freehold

Nov 12, 2020 -

Ray Catena Lexus of Freehold responded

Not trying to spin anything at all. As long as we can agree our sales associate gave you a great experience and you are only upset because we posted your trade-in online for a profit (I totally agree it is in great shape but we don’t know what might happen in the future as it is an older vehicle) then I can rest easy knowing we are living up to the Ray Catena name. I don’t see where making a profit equates to lying and cheating. Joel Cohen General Manager Ray Catena Lexus of Freehold

Nov 14, 2020 -

Carguru responded

You can say what you want about maintenance, as the vehicle was pristine and didn’t need a thing and you know it! You can spin this however you’d like, but at the end of the day your team lied and cheated to “steal” the vehicle. I get you’re in the business of turning a profit on each trade, but making a profit is not doubling the price you give for a trade and stating you won’t be able to sell it for three months and then sell it four days later!! The car needed absolutely nothing and you know it. If you can sleep at night, I’m happy for you. Not the level I have experienced at other Ray Catena dealers, as I just purchased a brand new Range Rover at the Ray Catena Land Rover of Marlboro and had a night and day experience!!

November 07, 2020

Alex is beyond fantastic. I came in looking for something festive and he was able to match me to my dream car. I would highly recommend Alex to anyone that is in the market for a car - he is nothing like tho More

by Sinistrkitty
Recommend Dealer
Yes
Employees Worked With
Alex Dragos
Nov 09, 2020 -

Ray Catena Lexus of Freehold responded

Thank you for taking the time to leave us a review! We are so glad you enjoyed working with our team at Ray Catena Lexus of Freehold, and we will certainly let Alex know that you appreciate his help. We hope to see you again sometime!

November 06, 2020

The service at Ray Catena is outstanding. The staff are professional as well as personable. I look forward to every service visit. They all go out of the way to make you feel special. I would not pick any More

by Lblauer25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Curcio Jr., Eric Cohen, Paul Agrait
Nov 06, 2020 -

Ray Catena Lexus of Freehold responded

We couldn't ask for better feedback and we appreciate you taking the time to share! At Ray Catena Lexus of Freehold, it is our goal to provide first-class service and we are thrilled to hear that always comes through to you!

October 14, 2020

Adam was very helpful, professional and likable. He was informative from the very first email until the actual sale. I also delt with Joe who sells the tire warranty who was also amicable. Overall excelled More

by mciesnicki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Iorlano
Oct 14, 2020 -

Ray Catena Lexus of Freehold responded

We are happy to know Adam was helpful and professional, we appreciate the wonderful feedback on your experience with us!

October 06, 2020

Anthony provided excellent service both for leasing AND for helping with an expired registration. Nothing is too much trouble for him. All appreciated. Barbara Zimmerman More

by wbzim102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Franconero
Oct 06, 2020 -

Ray Catena Lexus of Freehold responded

Thank you for taking the time to provide us with your positive feedback.

October 02, 2020

Simply the best! Been dealing with Bernard Tremblay for years. Time and time again Bernard has proven to be the best salesman we have ever dealt with! Courteous, knowledgeable, friendly and always manage More

by dave.kupratis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernard Tremblay
Oct 02, 2020 -

Ray Catena Lexus of Freehold responded

We appreciate your wonderful feedback and loyalty to Bernard and Ray Catena, we are happy to hear about your recent experiences and we look forward to seeing you again soon!

October 02, 2020

Just recently leased the 2021 nx 300. Bernard was recommended to me from my parents and he was awesome. Super informative, worked with me, and did everything he could to make it work for me and my fi More

by Jeff S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernard Tremblay
Oct 02, 2020 -

Ray Catena Lexus of Freehold responded

Jeff - Congratulations on your 2021 Lexus NX 300! We are so happy to hear that Bernard delivered an excellent leasing experience to you and your fiancé. Thank you for recommending him and rating Ray Catena Lexus of Freehold five stars. We wish you and your family happy driving!

October 02, 2020

In September 2020 we had an excellent experience purchasing a certified 2018 Lexus RX350L. The sales personnel and sales manager were very professional and after negotiating we settled on a mutuall More

by drbori
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernard Tremblay, Adam Iorlano, Ilyass Benohod
Oct 02, 2020 -

Ray Catena Lexus of Freehold responded

Congratulations on your new 2018 Lexus RX 350L! We are so proud to have earned your business and happy to hear that you had such a fantastic purchase experience. Thank you for the review and safe travels in your new vehicle! - The Ray Catena Lexus of Freehold team

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