Their technician broke my car AC then charged me for fixing it.
I brought my car in for battery replacement. The A/C was working perfectly as we turned in on when we drove to the dealership. After they replaced the battery, the AC stopped working. We brought it back to Lexus, We informed that head technician that the issue was definitely related to the battery change so they have to find out what they missed to reset. After over an hour, we went back to pick up the car and was told that the A/C was workinfg fine and that there was nothing wrong with it. I stepped out to check, my husband stayed behind in the office to wait for the keys. To my surprise, they charged us $158. I went back to complain because first of all, the head technician said they didn't have to do anything because the A/C was working. Secondly, he told us that he would call me first before doing anything that may incur any charges but he never called. Lastly, I was pretty sure that the A/C problem was related to the battery change so why did Lexus billed us when all they did was to try to fix the problem that they created? When we got home, I did more research. It happened to many car owners that the A/C didn't work after a battery change because the technician missed to reset something. And I strongly believe that that was the case here also.
I called Lexus again to complain about the charge and spoke with a Jasmin or Jass who hang up on me while I was explaining the reason for the dispute. That's after she stated that they had to compensate their technician for looking into the A/C issue.
Jasmin/Jass or whatever your name is - You have to compensate your technician. We don't. My car A/C broke after your technician replaced the battery so it's your responsibility to fix the problem. You cannot bill customers every time your technicians have to look into a problem that they created