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Ray Catena Lexus of Freehold - Service Center

Freehold, NJ

4.6
135 Reviews

135 Reviews of Ray Catena Lexus of Freehold - Service Center

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July 21, 2021

"This dealership is top notch! Paul Agrait always handles..."

- Hurley94

This dealership is top notch! Paul Agrait always handles my service appointments and goes above and beyond. Couldn’t be happier and always recommend them to my friends and family!

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Recommend Dealer
Yes
Employees Worked With
Jul 21, 2021 -

Ray Catena Lexus of Freehold responded

We love to hear when customers have great experiences at Ray Catena Lexus of Freehold, and we're glad that Paul always exceeds expectations. Thanks for recommending us and for your 5-star rating!

June 30, 2021

"I have had the most pleasant experience so far with this..."

- jsilberlight

I have had the most pleasant experience so far with this dealership. My salesman was Daniel Marinkovic. He was reliable and honest. I never felt any pressure. Even after the sale he has always been responsive and very helpful. Al in the service department helped me tremendously; he was a true gentleman. He made a tough time go very smoothly. I just had my first service (tire rotation, oil change, etc.) and Dave Swan was my service rep. He got me in and out with a loaner and had my car ready in a very short period of time. Excellent service!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Al (collision)
Jul 01, 2021 -

Ray Catena Lexus of Freehold responded

It's great to hear that Daniel Marinkovic was so helpful, as well as reliable and honest. It's also great to know that Dave Swan provided you with a great service visit and you're pleased with everything. Thanks so much!

June 29, 2021

"Their technician broke my car AC then charged me for..."

- tcytech

Their technician broke my car AC then charged me for fixing it. I brought my car in for battery replacement. The A/C was working perfectly as we turned in on when we drove to the dealership. After they replaced the battery, the AC stopped working. We brought it back to Lexus, We informed that head technician that the issue was definitely related to the battery change so they have to find out what they missed to reset. After over an hour, we went back to pick up the car and was told that the A/C was workinfg fine and that there was nothing wrong with it. I stepped out to check, my husband stayed behind in the office to wait for the keys. To my surprise, they charged us $158. I went back to complain because first of all, the head technician said they didn't have to do anything because the A/C was working. Secondly, he told us that he would call me first before doing anything that may incur any charges but he never called. Lastly, I was pretty sure that the A/C problem was related to the battery change so why did Lexus billed us when all they did was to try to fix the problem that they created? When we got home, I did more research. It happened to many car owners that the A/C didn't work after a battery change because the technician missed to reset something. And I strongly believe that that was the case here also. I called Lexus again to complain about the charge and spoke with a Jasmin or Jass who hang up on me while I was explaining the reason for the dispute. That's after she stated that they had to compensate their technician for looking into the A/C issue. Jasmin/Jass or whatever your name is - You have to compensate your technician. We don't. My car A/C broke after your technician replaced the battery so it's your responsibility to fix the problem. You cannot bill customers every time your technicians have to look into a problem that they created

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Recommend Dealer
No
Employees Worked With
Jun 29, 2021 -

tcytech responded

Ray Catena Lexus of Freehold broke our car AC while replacing the car battery and charged us $158 for just trying to fix what they broke. What a shame

May 27, 2021

"This is the best Lexus dealership in the state of New..."

- Sexilexy

This is the best Lexus dealership in the state of New Jersey. be mindful that this is my third Lexus. My apologies I only dealt with the service department which is OUTSTANDING!!!! And if this department is AMAZING imagine what the Sales Department is like..... But I will keep you guys updated over the years....

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Recommend Dealer
Yes
Employees Worked With
May 27, 2021 -

Ray Catena Lexus of Freehold responded

Thank you so much for your feedback! We are more than pleased to hear that our service team delivered professional service which made your experience a success from start to finish. We hope to see you back at Ray Catena Lexus of Freehold! Take care!

May 20, 2021

"David Swan was wonderful to deal with. He arranged for..."

- Sandra

David Swan was wonderful to deal with. He arranged for the service on my auto exactly as I requested. I will return to your dealership for my next visit.

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Recommend Dealer
Yes
Employees Worked With
May 21, 2021 -

Ray Catena Lexus of Freehold responded

It's great to hear that David Swan was wonderful to work with, and helpful to you. Thanks for saying you'd visit us again, we appreciate it.

March 22, 2021

"Giuseppe is our favorite service consultant at Ray Catena..."

- Bethea Family

Giuseppe is our favorite service consultant at Ray Catena Lexus. He is extremely cordial, trustworthy and makes everyone feel welcomed. We look forward to our visit because we know he will provide great service.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mar 22, 2021 -

Ray Catena Lexus of Freehold responded

Thank you for telling us that Giuseppe is your favorite service consultant. We're so glad to hear that he's extremely cordial, trustworthy and makes everyone feel welcomed. Thanks for the terrific recommendation as well.

December 28, 2020

"I just moved here from Staten Island and went to Ray..."

- Rgbraccia

I just moved here from Staten Island and went to Ray Catena Lexus for service for the first. I have to say it is by far the Best Service I have had with a car -Paul my service writer was a gentleman and professional. I brought the car in for a recall and 10k service at 8am. I had the car back by Noon. With a full tank of gas, washed inside and out and recess courteous car. Oh - no issues with the service. I will most definitely lease my next car from Ray Catena. Thank you Rob

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Yes
Employees Worked With
Dec 29, 2020 -

Ray Catena Lexus of Freehold responded

Rob - Welcome to the area! We are delighted to hear that Paul and our Service Department left a great first impression and that your visit went smoothly. Thank you so much for allowing us the chance to assist you! We look forward to seeing you again down the road.

November 18, 2020

"My most recent visit was to get the apple car play update..."

- Carguru

My most recent visit was to get the apple car play update done on my 2018 NX300. When I arrived, Daniel had a loaner ready and waiting for me. He was quick to get the update done and was extremely pleasant to deal with throughout the entire process. I wholeheartedly recommend him when needing service.

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Yes
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Nov 18, 2020 -

Ray Catena Lexus of Freehold responded

Thank you for the kind review! We strive to deliver efficient service, and it is wonderful to hear that this was reflected in your time working with Daniel. Safe travels in your 2018 Lexus NX 300, and we hope to work with you again at Ray Catena Lexus of Freehold!

November 05, 2020

"The service at Ray Catena is outstanding. The staff are..."

- Lblauer25

The service at Ray Catena is outstanding. The staff are professional as well as personable. I look forward to every service visit. They all go out of the way to make you feel special. I would not pick any other dealership.

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Recommend Dealer
Yes
Employees Worked With
Nov 06, 2020 -

Ray Catena Lexus of Freehold responded

We couldn't ask for better feedback and we appreciate you taking the time to share! At Ray Catena Lexus of Freehold, it is our goal to provide first-class service and we are thrilled to hear that always comes through to you!

September 04, 2020

"Every time I’m there, wether for service or to pick up a..."

- Andre W.

Every time I’m there, wether for service or to pick up a new car it always feels like home. Everyone is so nice. They take excellent car of me, my wife and my son. I’ve recommended several family members and friends and they all say the same thing. Neil Platt, Joel and Eric are my go to guys but everyone takes care of us. Thank you all.

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Recommend Dealer
Yes
Sep 04, 2020 -

Ray Catena Lexus of Freehold responded

Thank you for providing us with your wonderful feedback on your experiences with us!

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