I did not see any ratings/comments on Ray Catena and hence wanted to share my experience. Interestingly I saw Joel's name mentioned by another customer under Difeo Lexus!
I bought my Lexus via the internet. Joel was really good and he was pretty good with my kids and m-in-law and most importantly my wife. I did my homework on the internet to figure out the best cost price and Joel pretty much matched my expectations.
We wanted a LEXUS but still did not want to throw away money for less desirable "dealer" options and we got what we wanted..i.e. color, options etc and Joel listened (which is rare) to us and helped us choose the options. I would highly recommend Ray Catena. After all, the employees make up the company and ultimately contribute to your car buying experience (I seriously believe in that).
Joel actually calls you every year about 2 times a year (without being a pest) to find out how things are, which is great follow-up. It has been 3 yrs since I bought my RX and we are very happy.
I did not give a 5 for some of the aspects since I believe there is room for improvement (definitely NOT for the reason that we had any bad experiences in that area).