Ray Catena Lexus of Monmouth

Our experience at Ray Catena Lexus of Monmouth was outstanding. The entire staff was friendly, courteous, and professional. Upon arrival at the dealership, my husband and I were immediately greated an outstanding. The entire staff was friendly, courteous, and professional. Upon arrival at the dealership, my husband and I were immediately greated and offered coffee and water. We were then introduced to our sales associate, Brendan Hynes. Brendan listened carefully to our needs and answered all of our questions. At the time, we were deciding between BMW and Lexus. Our major car search requirements were sportiness, navigation, bluetooth, leather seats, and a black or gray exterior. We were indifferent between new or certified pre-owned, but needed to stick to a budget. After test driving the IS250 and ES350, we liked the sportiness of the IS250 over the ES350. However, the BMW was still in the lead. That was when Brendan suggested looking at a pre-owned 2011 IS350 with only 7k miles; the car had everything we wanted and was within our budget. In addition, Brendan took the time to explain the entire navigation system and even loaded all of the contacts from my iPhone to demonstrate how the technology worked. Brendan also mentioned that we could have the car washed at the service station once a week for free. After test-driving the car in the sun, rain, and on the highway (Brendan has the patience of a saint), we decided to make an offer. We are extremely pleased with our purchase and would be happy to recommend Brendan and Ray Catena Lexus of Monmouth to our friends and family. More

Greg Webb in Sales is EXCELLENT!!!! Have had issues with vehicles & everything was resolved quickly & to my satisfaction. I have purchsed 5r Vehicles from him in the last 6-1/2 years. I wouldn't think of Bu vehicles & everything was resolved quickly & to my satisfaction. I have purchsed 5r Vehicles from him in the last 6-1/2 years. I wouldn't think of Buying through anyone else! Gregg Patruno (and the entire service staff, in general) is FANTASTIC! they are caring, considerate of their customers' time, schedules, and obligations. They make you feel like the most important person in the world. No request is ever a big deal, merely handled quickly & efficiently, always keeping the 'customer first'. More

For several months I had been looking for a certified pre owned Cadillac SRX SUV and had identified exactly what I thought I wanted at the Cadillac dealership next door to Ray Catena Lexus in Oak Hurst NJ. owned Cadillac SRX SUV and had identified exactly what I thought I wanted at the Cadillac dealership next door to Ray Catena Lexus in Oak Hurst NJ. As I was about to drive away from the Cadillac dealership I saw the Lexus dealer out of the corner of my eye and for curiosity sake I stopped in to check out their SUVs. Due to outstanding attention to detail and extraordinary patience, Tony Trocchia slowly convinced me to purchase a loaded pre-owned Lexus ES 350 which was absolutely in perfect shape. He was not pushy. He listened to my needs. He took me to multiple Lexus pre-owned SUVs that were in excellent condition. He allowed me to drive several vehicles without peppering me with questions as almost every other test drive salesperson I experienced in the past. I was actually able to test drive the vehicle and concentrate while I got something out of the test. In a very nonintrusive way he persuaded me to provide my budget, which is something I had never done in the past. He was genuine throughout the entire process. I never felt uncomfortable or like I was being worked as had been the case at many other dealerships. When we surpassed the ceiling on my budget Tony found a way to meet my needs with an agreeable price. And then he followed up with me in ways that no other salesman at an auto dealership has ever done. He personally took into the service facility (which is about ¼ mile away from the dealer showroom) and introduced me to all the people who would keep my certified pre-owned Lexus in tip top shape for the duration of my ownership. He also spent a 30 minutes sitting in the vehicle with me to review every option the vehicle offered. Also, my new vehicle runs 91 plus octane and with fuel prices over $4 per gallon my Lexus dealership filled my tank for me when bought. In the days and weeks that followed Tony contacted me several times to make sure everything was running properly and to gauge my level of satisfaction. The service manager sent me an email reminding me that my first/next oil change and filter would be at NO CHARGE. And Tony told me I was entitled to a free car wash once a week for as long as I owned the vehicle. I’m not talking a about an external only wash and drip dry. This is an Interior and exterior towel dried and vacuumed car wash practically with valet service. I bought this vehicle almost 4 months ago, and I am completely satisfied with my experience. I am so satisfied that my wife who drives a 2010 Audi SUV, and is currently extremely irritated over a performance problem with the central locking system and more importantly with the lack of customer service she has received from her Audi dealership, so much so that she recently said to me, why don’t we talk to Tony about a pre-owned Lexus SUV and get rid of the “Audi service department.” I am in my early 50’s and my wife and I have owned multiple high end luxury vehicles. This is our first Lexus. At the end of the day it is 50% about the car maker and 150% about the dealerships commitment to service. Ray Cantena Lexus in Oak Hurst “gets it and gets it done.” If you don’t believe me, go in and talk to Tony Trocchia. By the way, I was not referred to Tony, and met him for the first time on Friday, February 11th but plan to look him up every time my family has auto need. More

We lease cars for the past ten years; this was by far the best experience we had with any dealership before. Mr. Balak made it an easy and pleasant experience, from picking the car we liked to driving it hom best experience we had with any dealership before. Mr. Balak made it an easy and pleasant experience, from picking the car we liked to driving it home the same day. We got everything we wanted in the car, and a reasonable price. More

I loved the fact that I did not feel any pressure and that Ryan sincerely seemed interested in helping me. When I stopped in one day after having already picked up my new car, Ryan told me that he has s that Ryan sincerely seemed interested in helping me. When I stopped in one day after having already picked up my new car, Ryan told me that he has some free time if I had any questions about anything on the car. That blew me away! The deal was done, but he continued to offer me any help he could. More

I have been going to Ray Catena Lexus Oakhurst Dealership and Service Dept. for over 10 years. Without reservation, this dealership is extraodinary! From Sales to Service,they have "more then exceeded my ex and Service Dept. for over 10 years. Without reservation, this dealership is extraodinary! From Sales to Service,they have "more then exceeded my expectations". I have ALWAYS obtained a great deal on my Lexus vehicles from them. Andrew Seibert (Sales Consultant)is just an absolute pleasure to deal with and I "HIGHLY" recommend him. Brian Chadwick (manager of the Service Dept.)is wonderful in every aspect of customer service. His entire staff of Service Consultants and mechanical consultants are truly outstanding (take meticulous care of my Lexus vehicles and me). The Ray Catena Lexus Oakhurst dealership (from Sales to Service) is "Outstanding" in Customer Service in every way! Every person who works there is remarkable in how they attend to their clients. Bottom line: Recommend everyone to go to this dealership and experience a class organization in every single aspect; truly REMARKABLE! From a sincerely happy and satisfied customer for over 10 years... More

I was very pleased with steves professionalism. It was a pleasure dealing with him on every aspect. He was kind honest & straight forward with me. He always made me feel like I could have the car I wanted w pleasure dealing with him on every aspect. He was kind honest & straight forward with me. He always made me feel like I could have the car I wanted we just needed to meet somewhere in the middle. I will tell all my friends & family to ask for him. He's the best! More

I had another great experience at Lexus of Monmouth thanks to Steve Amster.I'm on my fifth Lexus and have been with Steve for each one. He is a pleasure to deal with, he is extremley knowlegable and a thanks to Steve Amster.I'm on my fifth Lexus and have been with Steve for each one. He is a pleasure to deal with, he is extremley knowlegable and a great guy. Thanks Steve I appreciate all you did for me. More

I went to a different dealer prior to buying from ray catena. I had seen a pretty good price on a "certified pre-owned" lexus rx350. Turns out it was a "finance price", they wanted me to give them an e catena. I had seen a pretty good price on a "certified pre-owned" lexus rx350. Turns out it was a "finance price", they wanted me to give them an extra $3500 on top of the advertised price and on top of that, it wasn't even certified, they wanted another $2500 for the warranty! that kind of advertising shoudl be ilegal. needless to say i walked out without buying anything. With ray catena, I negotiated a fair price on a lexus certified pre-owned car with the 3 year warranty, with no if's, and's or but's about it. i got the special financing that came with the certified car with no haggling and they were nice enough to show me the service history on the car so i know i wasnt' buying a car that was never maintained. since i live close enough i've had it serviced on 2 occasions for regular maintenance. i've had fords, toyotas, and even mercedes and bmws. at none of those places was i treated as well as i was over at this dealers service department. its nice to see that some people still do it right and care about their reputation. More

My family travels 45 minutes out of our way to purchase and lease our cars at Ray Catena, Oakhurst, N.J. The one reason we only go to this dealership is because of salesman, Steven Amster. He is so knowled and lease our cars at Ray Catena, Oakhurst, N.J. The one reason we only go to this dealership is because of salesman, Steven Amster. He is so knowledgeable, and always has our best interest in mind. We have been dealing with Ray Catena, Oakhurst for many years and will continue to do so as long as Steven Amster is a part of their team. Our daughter is also now driving a Lexus thanks to Steven. More