Ray Catena Lexus of Monmouth

I've owned several different cars and could never say I enjoyed the purchasing process until my first time with Ray Catena Lexus of Monmouth in NJ, and my salesman Bob Mongiello. A year ago I went there kn enjoyed the purchasing process until my first time with Ray Catena Lexus of Monmouth in NJ, and my salesman Bob Mongiello. A year ago I went there knowing what I wanted, but they didn't have it on the lot. Bob did some magical work and in a couple weeks I purchased a new 2010 ES350 Ultra Luxury model loaded with Navigation/Mark Levinson, Parking Assist, etc. This entire experience and process from start to finish was exceptional and after having the car a year, I am still extremely happy with the car and completely satisfied with the exceptional service department. We had just wanted to trade my wife's Acura MDX in for another Lexus. I exchanged some emails with Bob and we went in to look at a pre-owned vehicle for her. Again, the entire process from what we were offered for our trade, to the easily agreed upon deal was fantastic. However after further realization on our part by the next day, the vehicle just did not work for our family with small children...a great car, but was just simply too small. After worrying we were now in for the worse and stuck, we hesitantly went back to the dealer to talk to Bob...once again, amazing! Completely helpful and understanding. Bob had introduced us to the sales manager Frank McLaughlin, and I couldn't help to think this is where the pressure starts. I couldn't have been more wrong...and after my dealings so far there and with my previous purchase, I should have known better. Frank too was a complete pleasure to meet and speak too, and again no pressure in the slightest. The fact is that they want your business and want you to be completely happy and be a lifelong customer...no surprises, no pressure, no hassles. I am sure every Ray Catena dealership is just as great, but I can only vouch for Ray Catena of Monmouth in saying if you want a beautiful reliable luxury vehicle, you must go with a Lexus, and if you want the absolute best buying experience and continued high level of service experience you will get anywhere - you've got to deal with Ray Catena Monmouth. This is a true class act dealership all around including the service department. I must give my extremely high recommendation of dealing with Bob Mongiello who will go out of his way, up and beyond to make sure you are happy...and pain-free. They do it right there all around which is a rarity. Not looking to sell one quick car for the short term no matter what it takes, they want a happy repeat customer long term. I've become a life long customer, and we will be back a bit later this year to purchase another new Lexus with Bob - and you should go see him too. More

My experience at Ray Catens Lexus in Oakhurst NJ was outstanding. I just leased a 2011 RX350 in matadore red - gorgeous! Or as I like to say, "Lexalicious". My salesman was Tom Conzo. Tom was knowled outstanding. I just leased a 2011 RX350 in matadore red - gorgeous! Or as I like to say, "Lexalicious". My salesman was Tom Conzo. Tom was knowledgeable, professional, efficient and courteous. Friendly, very down to earth. No nonsense. The deal we discussed was the deal he prepared and had ready when I came to pick up the car. There were no unpleasant surprises like I have experienced SO many other times at other dealerships. There were only pleasant surprises, such as the whole process being very fast and straight forward, as well as a Ray Catena Lexus gift bag filled with coffee mug, key rings, ez pass holder, hat, and other goodies. After everything was signed off with Tom (there was no series of managers to see - Tom handled everything), he brought me to the delivery area and showed me my car. It was perfect. He explained everything about the car and was very patient and kind as he helped me to set up my bluetooth phone, ipod, audio presets, etc. In addition to his clear explanations of the features of the RX, Tom advised me to watch the DVD that came with the owners manual. That was also very helpful and so it took only a day for my new car to feel very familiar and comfortable. The service area at Ray Catena Lexus is also wonderful. It is located a short distance from the dealership. Today I had bodyside moldings installed on my RX. The service was fast and efficient. The waiting area is very pleasant and spacious with a variety of complimentary food and drinks. There is TV with comfortable chairs and also many tables and computers available in a separate area away from the TV. I did some paper work and had a cup of coffee and before I knew it, my service advisor Joe Miller said the car was ready. They even washed it. It looked beautiful. I enthusiastically recommend Ray Catena Lexus for purchase and service. More

We have owned Lexus cars and trucks for the past 14 years. My wife and I are always satisfied with the quality and expertise of our transition from one auto to the next. This dealership is far superi years. My wife and I are always satisfied with the quality and expertise of our transition from one auto to the next. This dealership is far superior to any we have walked into in the past and would have no reason to shop elsewhere! More

I leased a new LS 460 from this dealership mostly because these gentlemen went the extra mile to find a car that met my optional equipment and color needs as well as price range. Their patience, understandin these gentlemen went the extra mile to find a car that met my optional equipment and color needs as well as price range. Their patience, understanding and great customer service was second to none among all the dealerships I visited. Every question I asked was answered quickly and satisfactorily during the sale process. There is no question in my mind that they treat others the same as me. Not only would I recommend this dealership to others, but I expect to return there when my lease is up. More

This is the second car I have purchased from Steve Amster at Ray Catena. The sales experience was fine, and the price was reasonable when compared to the same 2008 GS350, similarly equipped, at other dealer at Ray Catena. The sales experience was fine, and the price was reasonable when compared to the same 2008 GS350, similarly equipped, at other dealers in the area. The car is Lexus Certified Pre-Owned, and a reason for using the Ray Catena dealership again is the convenience and excellent work of the service department, which is absolutely first rate. More

Everything about our experience at Ray Catena Lexus of Monmouth was positive.Our salesman,Gregory Webb,was attentive to detail,informative and gracious to my wife and me.He helped us find the right car at Monmouth was positive.Our salesman,Gregory Webb,was attentive to detail,informative and gracious to my wife and me.He helped us find the right car at the right price.We felt cared for from the moment we walked into the beautiful showroom to the moment we drove away in our like new RX 330.Without exception,this was our best car buying experience ever! More

It is always a pleasure to visit Ray Catena in Oakhurst, New Jersey. The atmosphere is friendly and the staff is very well informed about their product. I have purchased several cars there and always look New Jersey. The atmosphere is friendly and the staff is very well informed about their product. I have purchased several cars there and always looked forward to working with Steven Morfino. He has always been a gentleman and seemed to have my best interests in mind. When the time comes i will returning to purchase my next car. Thanks again for a wonderful product..I love my 2010 RX. More

I have just bought my fifth vehicle from Ray Catena Lexus and the reason is simple, they continue to earn my business. I appreciate the professionalism of the staff and the training it takes to make that po and the reason is simple, they continue to earn my business. I appreciate the professionalism of the staff and the training it takes to make that possible. I have learned that cost is not always measurable based on invoice price alone, although their pricing is always competitive. My sales representative Steven Morfino has always made sure that I was well informed and confident before completing my purchase. He has always been available to answer my questions or assist in any post sale request. The service department is clean and well equipped. I am always greeted by name, a warm smile, and leave with a clean loaner car. My compliments to Mr. Tim Horn, it is a pleasure to do business with a professional organization with full accountability that is firing on all cylinders. More

The buying experience was painless,no pressure no nonsence, everything was easy. The salesperson,BRENDAN hynes took care of everything and the product specialist was excellant in explaining the vehic nonsence, everything was easy. The salesperson,BRENDAN hynes took care of everything and the product specialist was excellant in explaining the vehicles features.I would strongley recommened this dealer to anyone More

Buying a new car was always a chore; the dealers were less than professional and I usually had a harrowing experience. But then I found Bob Mongiello at Ray Catena Lexus of Monmouth and was astonished at less than professional and I usually had a harrowing experience. But then I found Bob Mongiello at Ray Catena Lexus of Monmouth and was astonished at the professionalism and customer service that they afforded my husband and me. From the initial contact, which in my case was email, throughout the entire process, the experience was great. The price he quoted was the price he gave us, no gimmicks no secret add ons.Bob never tried to "sell me" anything. He asked pertinent questions and then listened to what I wanted to buy, he seemed genuinely concerned that I should get the best fit for me. That never happened to me before and we've purchased appx. 17 cars before this one. We drove away in our beautiful new Lexus feeling that we are part of something fantastic, and we are! More