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Ray Chrysler Dodge Jeep Ram - Service Center

Fox Lake, IL

4.5
375 Reviews

375 Reviews of Ray Chrysler Dodge Jeep Ram - Service Center

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August 12, 2024

DO NOT TAKE YOUR CAR TO THIS SERVICE DEPARTMENT. They had more car for 48 days. Charged me for a transmission that I did not need. The customer service is horrible. They don't return your calls More

by LHolbert0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Scarpelli III
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2024

I made an appointment to have my transmission serviced. Anna scheduled my appointment. She is professional and pleasant to deal with. The work was completed earlier than the time scheduled. My interactions More

by gilrubio70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annapaige Leptich
August 05, 2024

The dealer fixed a warranty issue. Easy check in process, easy pick up process, and they offered a free rental vehicle while mine was unavailable to drive. More

by matterhorn1019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
August 04, 2024

Ana was great. I lost my wallet and Chrissy found it and called me to notify me. What an awesome honest employee. The service went well too. Odd though water pump f More

by robgarcia0307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ana and Chrissy in service
July 31, 2024

Everyone was great with my oil change. Anna was fantastic keeping me informed about the status of the oil change and recommended items for my Jeep. More

by Ach4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Paige
July 28, 2024

Kept me informed of what was going on with my car. Very polite. Nice customer service. More

by Dart
Recommend Dealer
Yes
Employees Worked With
Patrick in service
July 25, 2024

I called, they asked me a few questions, they told me to bring in the vehicle, looked and talked over my issues, helped find other issues. Contacted me the next day stating we're ready. Feel free to come dr More

by STEVIE0248
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rosenberg and Ron Cook and the service team. Johnny at the Body shop.
July 24, 2024

Awesome Job service my Jeep Wrangler , took care of problem same day didn't have to come back Service advisor showed me the problem and explained it to me Awesome Job Ray CJDR More

by marshjr2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave in Service
July 22, 2024

Very helpful and kind representative. Oil change was completed in a timely manner. Thank you! More

by jan.gallagher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia
July 22, 2024

Friendly service staff, prompt and excellent service overall. I've found ny new dealership. Highly recommended. More

by BADOSKAR60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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