I had brought my 2013 Fiesta in which was to fix a recall on the fix of a previous recall. The car was also being noisy and starting to act up and we had mentioned that as well when we made the appointment. Now when I say "acting up", search "Ford Fiesta Transmission" and you'll see the problems this and many others with the PowerShift Transmission have endured.
The recall was never mentioned in any of the return paperwork and I was still charged for them to tell me my car acting up was likely due to the transmission. The solution was they needed to take the car apart to look at it for X amount of hours at X amount of dollars. Or they told us we could pick from all the cars for sale too but we won't give you a trade in offer until you find a car you like.
Today I received ANOTHER notice reminding me that my recall had not been fixed yet (confirming my suspicions). Other Ford dealerships (even Ray Haskell Ford) have worked on and patched the other issue at no charge in the past. I have ALL my paperwork confirming this... I don't know why this time was different?
The shuttle was in Augusta so we told them to call us when the shuttle returned but never received a phone call. and The waiting room was at a limited capacity due to COVID and we were unable to sit inside. Ended up walking 7 miles home...
Luckily for us, many coworkers, friends and family have been purchasing cars and we've convinced them so steer clear of you. It's a Hassle dealing with Haskell.