Ray Laethem Buick GMC

New 2017 Sierra Had an excellent leasing experience with Bob Hunwick and Lauren Zanger. They took the time to teach me about all the features of the truck, set up G Had an excellent leasing experience with Bob Hunwick and Lauren Zanger. They took the time to teach me about all the features of the truck, set up GMC and Onstar, fully gased up and clean! Always a pleasure going to Ray Laethem! More

Oil change and checking up. Had a good experience with service person Donnell. Donnell was knowledgable and very pleasant. Wait time normal for oil change. Waiting room clean Had a good experience with service person Donnell. Donnell was knowledgable and very pleasant. Wait time normal for oil change. Waiting room clean with TV. More

New car purchase Matt went above and beyond to treat me with honesty, integrity, and professionalism! I will recommend him to everyone I know. It is so refreshing to k Matt went above and beyond to treat me with honesty, integrity, and professionalism! I will recommend him to everyone I know. It is so refreshing to know that there are honest good, trustworthy people in the car business. More

Leasing a new vechile Matt, very friendly and helpful. Knowledgeable about the vehicle, in fact all sales personnel were great! The weather was terrible,snow everywhere, bu Matt, very friendly and helpful. Knowledgeable about the vehicle, in fact all sales personnel were great! The weather was terrible,snow everywhere, but warm and inviting visit. More

Engine oil leak repair The service advisors were very courteous and helpful (especially Mike)...a pleasant experience overall! I enjoyed the loaner that I was given - GMC A The service advisors were very courteous and helpful (especially Mike)...a pleasant experience overall! I enjoyed the loaner that I was given - GMC Acadia Denali More

Tire installation They didn't have the tires for my car in stock, I ordered them from the Tire Rack since the dealer is an approved authorized installer. They called me They didn't have the tires for my car in stock, I ordered them from the Tire Rack since the dealer is an approved authorized installer. They called me when the Tigers were in, we made an appointment, and the installation went flawlessly. The final price was actually less than what was quoted, including an all wheel alignment. Would recommend highly More

Valve Replacement I was pleasantly surprised when Mike in Service told me that he was going to check to see if this problem was covered by my Warranty. Mike took car I was pleasantly surprised when Mike in Service told me that he was going to check to see if this problem was covered by my Warranty. Mike took care of everything (like he does at every service visit). Mike contacted me just a few hours later to tell me that my vehicle was ready for pickup and that there would be no charge! When I came to pick my vehicle up, I told Mike “Best Christmas Gift Ever”. More

very good The only thing I don't like about your service are these annoying surveys. forcing me to reply in sentences pisses me off, please don't do this again The only thing I don't like about your service are these annoying surveys. forcing me to reply in sentences pisses me off, please don't do this again. More

See above I am always pleased with your Service Dept. I called ahead to ask if there was a long wait for service. Rose answered my call, assured me there was I am always pleased with your Service Dept. I called ahead to ask if there was a long wait for service. Rose answered my call, assured me there was little wait. When I arrived she promptly wrote up my order. Rose did an excellent job getting me n and out. I have been dealing with with Ray Laethem for over 35 years. Your Service Dept. keeps me coming back. I am aware that after the sale of a car, it is the Service Dept. that I have to rely on. I am never disappointed. More

It was fine. My advisor Donelle is the best! He kept me informed of the progress of the repair. He also made sure I had a loaner car since the repair,which was a My advisor Donelle is the best! He kept me informed of the progress of the repair. He also made sure I had a loaner car since the repair,which was a recall was done. I have been a customer for a long time and can’t imagine going to another dealership. More