Ray Laethem Buick GMC

Emergency New Car Purchase Following an accident that totaled my 2014 Terrain, everyone at Laethem was helpful as I worked through purchasing a replacement vehicle. Betsy Crane Following an accident that totaled my 2014 Terrain, everyone at Laethem was helpful as I worked through purchasing a replacement vehicle. Betsy Crane arranged a no-cost loan vehicle and found the 2019 Terrain Denali that I wanted; Sales Mgr Tom and Jerry, who works out dealer trades, were all great to deal with. From accident to new car in eight days made a potentially horrible experience at least one that was easy to deal with. This is our fourth purchase from Laethem, and I recommend their sales and service areas without hesitation. Thank you to everyone. More

Quick easy and kind No waiting. My service agent was very efficient. He made sure to give me timely updates and prices. He was knowlegable of the many problems No waiting. My service agent was very efficient. He made sure to give me timely updates and prices. He was knowlegable of the many problems More

Great experience always an easy transition from old vehicle to new one. This is at least the 6th car we have leased from this salesman and more before he was our sales always an easy transition from old vehicle to new one. This is at least the 6th car we have leased from this salesman and more before he was our salesman More

Friendly and fast My appointment was at 7am. I was able to work as I waited on my car. Got to visit with my salesman Bob Hunwick. Car was done in about an hour. Very ha My appointment was at 7am. I was able to work as I waited on my car. Got to visit with my salesman Bob Hunwick. Car was done in about an hour. Very happy with the service I received. Don't mind driving from Redford. More

Quick Freindly service Was very pleased with how quickly the service was completed. Nice, clean quest waiting area. Breath of fresh air to have a nice area to relax in. Was very pleased with how quickly the service was completed. Nice, clean quest waiting area. Breath of fresh air to have a nice area to relax in. More

Great salesman Bob Hunwick is a great salesman. He picked the right vehicle for me right off the bat. Friendly and concerned about my comfort. Very satisfied with Bob Hunwick is a great salesman. He picked the right vehicle for me right off the bat. Friendly and concerned about my comfort. Very satisfied with my experience More

Smooth I strongly recommend this dealership. They were very professional and easy to work with. It was my first purchase with this dealership and never once I strongly recommend this dealership. They were very professional and easy to work with. It was my first purchase with this dealership and never once did I experience the typical car sales guy feel. More

Tom and Betsy I come to Ray Laethem because I receive exceptional service from Tom and Betsy! It is not about selling a car, but they make sure that you get the ri I come to Ray Laethem because I receive exceptional service from Tom and Betsy! It is not about selling a car, but they make sure that you get the right fit and price! I LOVE THEM! More

Oil change and Front brakes & glove box I switched my appointment last minute and still received exceptional very timely service. I came in for an oil change and to have my glove box reattac I switched my appointment last minute and still received exceptional very timely service. I came in for an oil change and to have my glove box reattached and it was discovered that my front brakes We’re on red and I was getting ready to go on a long trip with my children and was very happy that all of the work was taken care of and less than three hours :-) More

Friendly and Efficient I found the vehicle I wanted online and gave the dealership a call; Betsy took the time to go over the numbers with me and set up a test drive. When I I found the vehicle I wanted online and gave the dealership a call; Betsy took the time to go over the numbers with me and set up a test drive. When I got to the dealership, everything was ready. When I was ready to purchase, they took the time to walk me through the numbers. When it was time to pick up the vehicle, it was thorough but not a long process. The vehicle and the paperwork were ready; turning in my lease vehicle was easy and the vehicle walk-through was just the right amount of time for me. More