Ray Laethem Buick GMC - Service Center

I felt that my car problems mattered After picking up my car from valet parking at Brownie's, my brake pedal went all the way to the floor. Next morning I called Ray Laethem right away a After picking up my car from valet parking at Brownie's, my brake pedal went all the way to the floor. Next morning I called Ray Laethem right away and received the message to have it towed immediately. Rep Raymond kept me informed every day about the additional problems found and what progress had been achieved. Because there no loaners available, I rented a car for three days from Enterprise at a good dealership rate. On Friday, Donnell got me a loaner for the long Memorial Weekend. It took over a week to fix all the problems, but I felt the mechanic and the rep were being thorough and careful to find all the problems. I feel the service is good and trustworthy at Ray Laethem. More

Emergency tire fix I had a small leak in my front passenger tire. I was driving back from Port Austin and stopped at a Chevy dealer in Marysville to get it fixed...but t I had a small leak in my front passenger tire. I was driving back from Port Austin and stopped at a Chevy dealer in Marysville to get it fixed...but they said it would be 3-4 hours. After putting air in my tire I drove home and called Laethem Service. They got me in right away and had it fixed in about 30 minutes. Since I have tire insurance it cost me 0. Thank you More

Always Ready to Help Always get honest complete answers, Good recommendations, no pressure. Do not have to return to rework an issue, right the first time. On-line reserv Always get honest complete answers, Good recommendations, no pressure. Do not have to return to rework an issue, right the first time. On-line reservations help to request on my schedule. More

Efficient & Quick Front axel brake pads and rotors were replaced after diagnosis in a short time. The cost was also acceptable and fair. Rear axel brake pads were also Front axel brake pads and rotors were replaced after diagnosis in a short time. The cost was also acceptable and fair. Rear axel brake pads were also checked, but were found to be good. More

Seamless The greeting was friendly, the service rep understood the issues and was responsive. The work was completed on time, as promised. Thank you Jeff Laet The greeting was friendly, the service rep understood the issues and was responsive. The work was completed on time, as promised. Thank you Jeff Laethem for running a professional operation! Danny Mal More

Needed the light indicating a problem with the air bag check The job was done in a timely fashion. The workers addressed and solved the problem in a professional manner. I was treated with courtesy and respe The job was done in a timely fashion. The workers addressed and solved the problem in a professional manner. I was treated with courtesy and respect. More

Great Very satisfied with the time it took and also the courtesy of all the employees. The service was excellent and the price too! Thank you. Very satisfied with the time it took and also the courtesy of all the employees. The service was excellent and the price too! Thank you. More

Poor costumer service Made an appointment for an 9 am oil change. At 10:40 checked on status. Was told walk-ins and other appointments ahead of me. What is the point of mak Made an appointment for an 9 am oil change. At 10:40 checked on status. Was told walk-ins and other appointments ahead of me. What is the point of making a appointment if it means nothing? More

Great service Donnell Reymond handled my service visit. He was able to locate the needed part and made sure that the repair was completed without the need to make a Donnell Reymond handled my service visit. He was able to locate the needed part and made sure that the repair was completed without the need to make a return visit. More

Easy, peasy, quick and kind and efficient advisor Tbe nice young man working with me showed my husband and I how to do a few things with ohr car. Tbey were swMoes with customers , but he took tbe time Tbe nice young man working with me showed my husband and I how to do a few things with ohr car. Tbey were swMoes with customers , but he took tbe time to tea h us anyways. More